Pink Pakistan Reviews 13

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Online Pharmacy

Written by the company

Born out of necessity, driven for the pursuit of excellence. We established this company to combat the repression and taboo associated with some of our products. These are medical necessities; and we believe should be available as such. Our values: - Top quality products, and the truth where it isn't the case. - Absolute transparency. - Privacy and protection for our customers.


Contact info

2.9

Average

TrustScore 3 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It is a scam, Don't waste money. Don't risk your life.

This is a scam, they are selling fake and counterfeit products. Do not waste your money and do not risk your life.

I ordered 50 mg Viatris Viagra (subsidiary of Pfizer) from them.

1. The box of the medicine was badly teared and deformed.
2. They claimed it to be manufactured and imported from Egypt, nowhere on the internet I could find a similar packaging of Egyptian manufactured Viagra by Viatris .
3. I searched the web deeply and found that same packaging is being sold by Indian and other Pakistani online black stores, which tells it is definitely counterfeit.
4. Do not believe any review of their on any social media platforms, someone telling you they are legit are lying.
5. Post PinkPk reply Edit:
He is lying, the box got damaged due to some very "unknown" reasons, but where is the leaflet, even the most cheap medicines come with a leaflet in their boxes. I warn everyone, be aware of this scammer and liar, do not waste your money, neither risk your life with their fake and counterfeit products. Stay safe everyone. Money can blind people!

9 May 2025
Unprompted review
Pink Pakistan logo

Reply from Pink Pakistan

We appreciate you taking the time to share your feedback, though we must address some inaccuracies in your review.

Regarding the packaging, we acknowledge that the outer box may have sustained minor cosmetic damage during transit. However, we can assure you that the tablets themselves were completely unaffected and maintained their integrity. This is a superficial issue and does not impact the quality or efficacy of the medication.

Furthermore, the assertion that an inability to find identical packaging online equates to a counterfeit product is a baseless conclusion. Product packaging can vary based on region, manufacturing batches, and updates by the pharmaceutical company. Viatris, a subsidiary of Pfizer, operates globally, and variations in packaging for different markets are standard practice. The absence of a specific packaging style in your online search does not, in any way, invalidate the authenticity of the product sourced from legitimate distributors.

We stand by the authenticity and quality of our products, which are sourced through verified channels. It is unfortunate that a slightly damaged box and an inconclusive internet search have led to such strong and unfounded accusations. We encourage customers to reach out to us directly with any concerns so we can address them factually, rather than resorting to public speculation that can mislead other consumers.

Rated 1 out of 5 stars

Deliveries are frequently delayed

Deliveries are frequently delayed, both in processing and shipping. When contacted about these delays, the website's staff and management avoid taking responsibility, claiming the issues are beyond their control and showing little interest in improving their service. The support team consistently responds in a defensive and unprofessional manner when customers reach out for assistance.

13 January 2025
Unprompted review
Pink Pakistan logo

Reply from Pink Pakistan

Thank you for taking the time to share your feedback. We take all customer concerns seriously and would like to address the points you've raised.

Our records show that all orders are consistently processed within our published timeframes, which are clearly displayed on our website. We maintain detailed processing logs that verify this commitment to timely service.

Regarding delivery delays, while these can occasionally occur during winter months due to weather conditions such as fog, these situations are handled by our shipping partners and are indeed beyond any retailer's direct control. However, we actively monitor all shipments and stay in close communication with our carriers to minimize any impact on our customers.

We're concerned by your experience with our support team, as this doesn't reflect our standard of service. We'd appreciate if you could contact us directly with specific details of your interactions, including your order number, so we can investigate this further and use it as a training opportunity.

Our goal is to provide excellent service at every step, and we welcome constructive feedback that helps us improve.

Rated 5 out of 5 stars

Excellent service from excellent people

I always had an amazing service from pink pk since 2 years. With prompt customer service, I always receive instant replies and guidance on purchasing products that suit my requirement. The honest staff always explains and mention the source along with alternatives which really helps me in making an informed purchase that works well for me. Highly recommended!

5 June 2024
Unprompted review
Rated 1 out of 5 stars

Poor team behavior

The delivery was late, and the team behaved poorly. The delivery person refused to let me check the parcel, insisting I pay cash first. When I disagreed, he snatched the parcel from my hand and left.

2 June 2024
Unprompted review
Pink Pakistan logo

Reply from Pink Pakistan

Context for readers:

The "team" Mr. Zafar is referring to is the delivery person of the courier company, who was just following the SOPs laid out by their employers.

Most of our courier partners do not allow packages to be opened before payment. This is the case with most delivery services in Pakistan. Even then, if this is someone's requirement, it should be confirmed with us before placing the order which this person did not do.

One of our core tenets is 2-way privacy, as most of our clients are well aware of.
Even if a courier service allows packages to be opened before payment, we would absolutely not allow it; opening a package in front of the rider and going through the products is a violation of the privacy we promise.

Rated 5 out of 5 stars

Great service

I've been a customer of pinkpk for more than four years. The quality of their products has been excellent throughout and their customer service is even better. The best part is that the delivery is prompt and the packaging ensures privacy.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

I've been ordering from the website…

I've been ordering from the website since almost a year now, every other month. if I ever have any requests or questions, they are always very quick to respond on whatsapp. i'm diagnosed with adhd so it's important for me to get my meds on time and they also always have madalin in stock which is great. I know i can always count on them for efficient customer service and timely delivery. highly highly recommended!! not sure what i'd without them because the order is always delivered on time and if i ever have any issues i know they are just a message away on whatsapp

8 May 2024
Unprompted review
Rated 5 out of 5 stars

I ordered twice from the website and…

I ordered twice from the website and OMG the fastest delivery and an amazing customer service. No doubt the prices are slightly above the market rate, but the product authenticity is totally guaranteed.
Highly recommended.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

The legend is back.

I was one of their first customers back in the day, when there was nothing else in this space. I am so glad they are back.

13 May 2020
Unprompted review
Show reviews in all languages. (13 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look