Pinkyparadise Reviews 

1,900
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the exceptional customer service, highlighting their quick, kind, and professional assistance with inquiries. Many people are highly satisfied with the product quality, noting the comfort, vibrant colors, and variety of lenses that often exceed expectations, alongside well-packaged items. However, some customers also noted significant issues with order delivery, experiencing considerable delays, lost packages, or incorrect items. A few others felt that some products had quality issues, such as lenses ripping quickly, causing blurriness, or not fitting as expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the quick response times... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with customer... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing satisfaction with fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more

Company replied

Rated 5 out of 5 stars

Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more

Company replied

Rated 5 out of 5 stars

The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more

Company replied


Company details

  1. Contact lenses supplier

Information provided by various external sources

GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,900)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It's a scam

It's a scam, be carefull. I ordered lenses, payed items and shipping, and now they want to charge me for extra 20 euros for picking up the item.

23 October 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Hi,

Thanks for your feedback and we truly apologize for any inconveniences caused.

Please be informed that your shipment is pending for tax charges payment.

Please be informed that as soon as the items arrive in the country of delivery, sales tax on imports – as well as customs duties and handling costs – will be determined by the customs office in Croatia.

Sadly, we’re unable to advise you of the sales tax and customs duties that will apply for your order, as each country has its own customs regulations.

These costs (import duties, service and sales tax, and other handling fees) are determined and invoiced separately by the courier when your parcel is delivered.

Please also note that PinkyParadise can't refund international customs duties and sales tax as it has been stated in purchase terms and conditions under the responsibility of customers.
https://www.pinkyparadise.com/pages/purchase-order

This has been mentioned in our FAQ page as well.

Please proceed with the payment at your earliest convenience to receive your package promptly.

Thank you for your attention to this matter.

Rated 5 out of 5 stars

I don't usually write reviews but my…

I don't usually write reviews but my whole experience with Pinky paradise was honestly amazing so I had to write. It's very rare to find a business that does as well as they do so I felt I needed to write. Anything I can do to help a company that goes above and beyond to make the customer feel good and deliver great service and a great product. Above all the customer service is amazing hands down. They are very kind and very helpful. Communication through the whole process was fantastic as well. They have a great selection of products and are fast and very reliable. I would personally highly recommend them and plan on hopefully purchasing more in the future when I can. Keep up the amazing work. Thank you all again. I hope your business continues to do well in the future. Perfect transaction and experience All Around! :-)

8 October 2024
Unprompted review
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Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Comfy, bright, and safe colored contacts!

I love Pinkyparadise! Their contacts are beautiful and great quality. I've bought from them for maybe 1-2 years now, and my favorite time to buy is during their Halloween sale, when they have a super awesome Buy One, Get One free deal. But they always have a lot of sales, and their contact colors show up great on dark eyes. I will say that it takes a while to ship to America, but that's a given considering they're shipping from overseas (Malaysia). The contacts I buy (yearly) are overall very comfortable to wear, although I will say they are much thinner than normal contacts that I wear for my prescription.

3 October 2024
Unprompted review
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Reply from Pinkyparadise

Thanks for your feedback! <3

Rated 1 out of 5 stars

asking me to review your product before I even get a order tracking number is not only insane...

asking me to review your product before i even have a tracking number is not only insane but disrespectful. I asked you to provide me with one and I was told to wait...you'll get a 5 star when it's deserved tbh it's so far a 1 star and I'm about to ask for all my money back...

28 September 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Hi,

Thank you for your feedback, and we sincerely apologize for any inconvenience caused. As a precaution, we have included a note in the review email advising customers whose packages have not been delivered to contact us at enquiry@pinkyparadise.com for assistance with tracking.

Please be informed that your tracking number is :LQ103812006SG

It can be tracked here :https://t.17track.net/en#nums=LQ103812006SG

Currently the package is going through a clearance process before being distributed according to country. Normally the tracking website will not be updated during the distribution process. Customs checking is a standard procedure for all international shipments.

Please do not worry! Normally the packages definitely get delivered within the ETA provided. However, sometimes your package delivery may be delayed due to local customs checking, natural occurrences, influx of packages, air and ground transportation strikes.

Since the package is still within the estimation time (14-25 business days), the latest you will get the package is by the end of October. However it can be earlier than this.

Kindly be informed that the calculation should not be including weekend, public holiday and subject to customs clearance since all of the process will only be done during the business/hours.

Thanks.

Rated 1 out of 5 stars

Stole my credit card!

I usually buy from international shops with Paypal, but that wasn't an option here. I placed an order here with a new credit card and a week later, I started getting charges all over the Philippines! Customer service wouldn't help me at all. Pinkyparadise was the only place I made a purchase, so no one else had access to my credit card number. At least I used a prepaid credit card so they couldn't access my bank account, but I still lost a lot of money. I would be very wary of buying from here!

5 March 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Hi,Thank you for sharing your experience and we truly apologize for the inconveniences caused. We take security and customer concerns seriously. We understand how frustrating it must be to deal with unauthorized charges. However, we'd like to assure you that PinkyParadise adheres to strict security measures to protect our customers' payment information. We recommend reporting any suspicious transactions to your card issuer to investigate further. We truly appreciate your feedback and are committed to ensuring a safe shopping experience for all our customers.

Rated 5 out of 5 stars

Have been getting my contacts from…

Have been getting my contacts from pinkyparadise for a while now. They have the cutest designs from cosplay to natural and they’re all so comfy and breathable. This is the site I go to when i’m looking to try something new! I go for dolly-like contacts and they last all throughout the day with no issues!

20 September 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for the feedback! <3

Rated 5 out of 5 stars

I LOVE THIS STORE

The contacts they sell are amazing !! Super cute and good quality for the cheap price they sell it for in comparison to other stores. Also very comfortable and easy to wear. Customer service is also amazing?? Like they have pretty fast response and fix a problem quick if you have it. When I had ordered contacts for the first time, one came in torn. They immediately responded and offered me either a replacement or points twice the price of the contacts id gotten. i was rly happy and ordered two more contacts after that hehe ! im sooo glad i found this store on insta lolol. Anyway, def recommend buying !!

11 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

legit and very affordable :)))))

at first, I was skeptical about this website but I saw this girl on YouTube reviewing this brands contact lenses from 5 years ago! so I thought it was legit and went for it. I ordered 2 contact lenses and I am SOOO OBSESSED WITH THEM!! I love them so much and they look so cute and give me the doll look I was going for. I will be ordering from them again and they are very affordable !! much love 🖤🖤 and my ordered took about 1-1/2 weeks to arrive to North America. LEGIT!!!
p.s. : I also accidentally l wrote Dow n the incorrect address and they fixed that for me in no time:) customer service is also top tier.

12 July 2024
Unprompted review
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Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Great service! Eurasia Crystal Grey.

My items got lost in the mail and weren’t delivered, I contacted customer service and the response time was absolutely great! With that being said the agent offered a one time completely free replacement! With an adjust to the prescription since I selected the wrong prescription on the first order!!

18 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

100/10

Pinkyparadise lenses are the BEST lenses I have ever tried! They're super comfortable and effective, the shipping is fast and the customer service is very good! Communication has always been a breeze!

16 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

cute, comfy cosmetic prescription lenses!

i just received my order, which included plain acuvue oasys lenses and 4 pairs of mystery cosmetic lenses in my prescription, and i’m OBSESSED.

the order took a little over 2 weeks to ship, which i was adequately informed about when putting the acuvue lenses in my cart (my guess is that they don’t keep onhand stock of plain prescription lenses, and instead offer them more as a convenience to the customer). their price on the acuvue lenses was lower than any other store or site i’ve EVER used previously. the grab bag lenses were $10/pair, cute and more comfortable than any other colored lenses i’ve had access to before (the cosmetic options available to prescription lens wearers in the us are *grim*). they not only sent me free lens cases for each pair i ordered: they sent me CUTE lens cases. with little animal heads on them! this review is a little rushed, because i’m excited to have fresh lenses, but i wanted to leave a nice one before i forget!

15 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Trouble with shipping but Good follow up

Edit 3: The lens have arrived and are in great condition! My takeaway is that Pinky Paradise really stepped up with addressing my issue from initial interactions and I appreciate this greatly from them. The additional length of also opening up a case from them in addition to my own case with the shipping company truly showed me that they were taking steps to help make things right and I am confident in saying that I will continue to purchase lens from them.

Edit 2: Pinky Paradise reshipped the contact lens. Thank you very much! The shipping company said that the driver did not take a picture to confirm delivery so are unable to confirm actual delivery, but Pinky Paradise is pulling through despite the shipping company mistake.

Edit: Working with Pinky Paradise on resolving this now - thank you very much for reaching out to me! And I also believe they reached out personally to the shipping company as they have also reached out to me about this as well. Will continue to update review.

I paid for express shipping and never received my contact lens. I reached out to the customer service team because I did not receive any emails from Pinky Paradise saying my package was out for delivery or that they had been delivered. I was then sent on a run around to the shipping company who claimed they delivered the package with no proof other than the “delivery person said so”. This was one of the most frustrating experiences ever and just poor customer support. No other company I’ve ordered from has had difficulty delivering a package to me. For the money I’ve spent including the express shipping, this has made me distrust them so much. I double checked my address and it is correct and I just felt no empathy from customer service. I definitely hope others never have to experience spending money on their products and never receiving them.

8 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Hi

Thank you for taking your time writing to us

Please be informed that we will proceed to feedback to the shipping company regarding your concern

We have provided a solution to you via email. kindly check your email for further assistance

We are sorry for all the inconveniences

Thank you

Rated 5 out of 5 stars

First time using lenses and I am pleasantly surprised!

This was my first time trying lenses and I had a great experience. The shipping was way quicker than I thought it would be, and the lenses were comfortable! I'll definitely purchase from here in the future :)

6 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Best quality

It is a very reliable store. The attention is very good. The quality is the best and above all the contact lenses are very comfortable. The colors are very natural and beautiful

2 July 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Love love love it… great fit and never…

Love love love it… great fit and never imagined that I could wear colored contacts with my astigmatism prescription. This was my first try out. Definitely going to order more colors.

25 June 2024
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thanks for your feedback! We cannot wait to serve you again <3

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