Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more
Company replied
The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more
Company replied
I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more
Company replied
Company details
Information provided by various external sources
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Contact info
United States
- pinkyparadise.com
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The contacts were nice
The contacts were nice, I’m glad they came with a case. But I got little to no detail about shipping on my order
7 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
If I could give 0…
If I could give 0, I would. DO NOT TRUST THIS SITE/COMPANY!!! Be warned, BEWARE. I ordered a simple pair of contacts, yet received a massive box of Betta Fish leaves…whatever that is. The box was so big, I could hardly fit it through my door. The company is insisting I received contacts, and even took a picture of the box with tracking (total embarrassment for them as contacts are not that big and tracking is plain proof that I received the wrong item). They didn’t reimburse me, so I’ll have to go through my credit card company. Btw, I ordered February 2 and it’s now March 18…if you do order, you’ll be waiting over a month for delivery, whatever it may be that you receive.
18 March 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating and disappointing it must have been to receive the wrong item, and we sincerely apologize for the inconvenience caused.
Recently, we have identified a sudden increase in cases where packages were switched during transit, following a change in our shipping route to the USA. Based on our investigation, this issue appears to have occurred during the courier handling process, where a new shipping label was mistakenly placed over the original label. In several confirmed cases, customers who removed the top courier label found different recipient details underneath, indicating that incorrect relabeling may have taken place. Unfortunately, this has resulted in some orders being delivered incorrectly.
That said, after reviewing your case and previous communication with our representative, we can confirm that a full refund has already been arranged for your order. Please allow 7–10 business days for the refund to be reflected in your debit card account.
We truly appreciate your patience and understanding, and again, we are very sorry for the experience you had.
Gold standard for cosplay contacts right now
The customer service at Pinkyparadise is responsive and helpful and their products are good quality. Other contact retailers are hard to get ahold of even when a package is lost, which cosplayers know can be catastrophic when you have a con coming up.
16 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Very disappointed i didn’t even receive…
Very disappointed i didn’t even receive all of the contacts i ordered i ordered 3 pairs and only received one pair please people save your time and money because u will wait and wait and wait just for them to mess your order up …$160 wasted
13 March 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We completely understand how disappointing it must be to receive an incomplete order, and we sincerely apologize for the inconvenience caused.
Recently, we have seen a sudden increase in cases where packages were switched during transit following a change in our shipping route to the USA. Based on our investigation, this issue occurred during the courier handling process, where a new shipping label was incorrectly placed over our original label. In several confirmed cases, customers carefully removed the top courier label and discovered a different recipient name and order details on the original label underneath. This indicates that incorrect labels may have been applied during the relabeling process by the courier, which unfortunately resulted in incorrect deliveries.
Please rest assured that we have already contacted you via email with a solution to resolve this matter, and our team is ready to assist you until it is fully resolved. We kindly ask you to check your inbox and reply to our email so we can proceed as soon as possible.
Thank you for your patience and understanding.
I didn't mind the waiting a bit part at…
I didn't mind the waiting a bit part at all and ot wqs nicely packaged, im just very disappointed that the Rinnegan sclera contacts did not fit my eyes, it slightly folds so it cant sit right.
2 March 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience caused. We have sent you an email regarding this matter—please kindly reply so we can assist you further.
The issue may be related to the size of the sclera lenses, as they are larger than standard lenses. We look forward to your reply so we can help resolve this.
Thank you for your understanding.
Best regards,
We had a rough first experience based a…
We had a rough first experience based a minor packing snafu but PinkyParadise made good on the order and resent with a surprise gift for the in convenience. My daughter is beyond happy with the contacts and we will be return customers for sure! Thank you PinkyParadise for the great outcome! Keep it up!
2 November 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Reply from Pinkyparadise
Hi, thank you for sharing your feedback and we truly apologize for any inconveniences caused. We’ve looked into your order and found that your package is currently being held at your local post office for self-collection due to an incomplete shipping address. It is now at risk of being returned to us as 'unclaimed.'
We checked our records and couldn't find any previous emails from you regarding this. In the future, we highly recommend reaching out to us directly first so we can identify these issues early and assist you immediately.
Please keep an eye on your inbox, as we are sending you an email right now with a solution to help you get your parcel. Hope this clarifies. Thanks.
I had trouble initially with an…
I had trouble initially with an invisible order (no confirmation email). I emailed their support for help, and they found out what had happened very quickly and helped me find out why I was having trouble!
1 March 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
PinkyParadise is the best!
I love the quality of the contacts, and I especially love the great customer service!
28 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Comfortable, Beautiful & Reliable Contacts
I always purchase my prescription contact lenses from Pinky Paradise and I genuinely wouldn’t go anywhere else. The lenses are incredibly comfortable, the colours are beautiful and natural-looking, and they always enhance my overall look.
Delivery is consistently fast and reliable, and the quality has never disappointed. Whether for everyday wear or special occasions, their lenses make such a difference and really elevate my appearance.
Highly recommend Pinky Paradise to anyone looking for comfortable, high-quality prescription coloured contacts ✨
26 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re grateful for your support and look forward to serving you again at PinkyParadise! 💖
Shipping takes a while, but you will get the best in time!
Honestly, I was disappointed because it took such a long time to get my lenses.
BUT!!!
Its NOT really the company's fault. Tariffs and shipping and you know how that goes.
Now that that is out of the way, I will be the first to tell you I am raving about this company. They make great contact lenses in many different shades, sizes, colors, etc. I am completely and totally happy ordering from them and will continue to do so. You should too! They are by far the BEST online contact lens seller.
13 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re grateful for your support and look forward to serving you again at PinkyParadise! 💖
So far so good
This was my first experience with this company and I have no complaints. The contacts were very nice and I received my order faster than expected.
14 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re grateful for your support and look forward to serving you again at PinkyParadise! 💖
No delivery and no response from customer support
I placed an international order which could not be delivered due to customs clearance requirements in my country.
I contacted the company multiple times to request assistance or a refund, but I did not receive any response to my emails.
As the goods were never delivered and there was no communication or support provided, I was forced to initiate a chargeback with my bank.
I believe the company should be more responsive and provide proper customer support when delivery issues occur.
2 February 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for your feedback, and we truly apologize for the inconvenience caused.
Upon checking, we understand that you were requested to pay customs charges by Turkish customs. Please be informed that once the items arrive in the destination country, any applicable import sales tax, customs duties, and handling fees are determined by the customs office in Turkey.
Unfortunately, we are unable to advise on the exact amount of sales tax or customs duties, as each country has its own customs regulations and assessment procedures. These charges (including import duties, service tax, and handling fees) are determined and invoiced separately by the courier during the customs clearance process.
Please also note that Pinky Paradise is unable to refund international customs duties and sales tax, as stated in our purchase terms and conditions, where such charges fall under the customer’s responsibility.
However, we have contacted you via email and provided a possible solution. Kindly check your inbox for further details.
Thank you.
Love them!
They’re a bit uncomfortable at first (first time every wearing contacts) and it took me forever to put them it at first, but that got easier and they’re pretty comfortable now!
12 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re grateful for your support and look forward to serving you again at PinkyParadise! 💖
Very friendly and great quality…
Very friendly and great quality products!! Couldn’t be happier, my new favourite circle lens company!!!! Highly recommend!
9 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! Looking forward to serving you again at PinkyParadise! 💖
EXCELLENT CUSTOMER SERVICE
I appreciate the swift replies, whether it's a product question or issues with order. I've been a loyal Pinky customer because they have the best selection of quality lenses and Customer Service is Excellent!
Thanks Pinky Paradise.
6 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Quick and kind hearted individuals that…
Quick and kind hearted individuals that assisted me with my contact needs. Not complicated and smoothed out issues with ease. I wish more places carried themselves as Pinkyparadise!
Thank you.
5 February 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re grateful for your support and look forward to serving you again at PinkyParadise! 💖
Reply from Pinkyparadise
Thank you for being part of the PinkyParadise family! 💕
Reply from Pinkyparadise
Thank you so much for your kind words!
Quick and Respectful
The staff member quickly answered to my refund request, and sent out solutions for what I wanted. I was able to do a quick exchange without having to reorder, and enjoyed speaking to the person as they were respectful. Thank you so much!
29 January 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re glad we could help make the process smooth and enjoyable for you. We look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.