Pinnacle Removals & Storage  Reviews 48

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

An absolute pleasurable experience by our family on our move from Surrey to Kent! Sean and his team we're amazing in every aspect of the move and made it incredibly stress free for us! We can't thank... See more

Company replied

Rated 5 out of 5 stars

We are so grateful to Sean and the team at Pinnacle Removals who came to our rescue at very short notice to move a piano from my Mum's house just days before Christmas. They were so professional, movi... See more

Company replied

Rated 5 out of 5 stars

Very personal service. Very friendly, professional and quick service. This company have looked after and handled our belongings with care. They have helped packed and delivered our belongings safe and... See more

Company replied

Rated 5 out of 5 stars

I would recommend Pinnacle Removals 100%. The company is reliable and professional. Sean and his great team/guys made our move completely stress free, we can’t thank them enough. Linda, Surrey.

Company replied

Company details

  1. Removals company
  2. Delivery Service
  3. Delivery Company
  4. Shipping service
  5. Storage facility
  6. Vehicle Shipping Agent

Written by the company

Pinnacle Removals & Storage is a family-run business that has been built on a solid foundation of years of experience within the international removal and shipping industry. With a combination of over 50 years of success in helping our customers move to many worldwide destinations, you can be assured that your move is in the safest of hands. Whether you are moving just a few cartons or the full contents of your household, our staff will have the knowledge and expertise to advise you every step of the way and to complete all work to the highest industry standards. In addition to assisting our private customers, we also provide a fine art export packing and shipping service for multiple auction houses that specialise in selling antique/fine art. Our superior packing skills have led to us specialising in international and European removals. We even undertake work for some of the UK’s leading international removal companies. We have moved customers to many destinations across Europe, including Spain, Italy, Portugal and Germany, as well as overseas destinations as far afield as Australia, New Zealand, USA, Canada and Dubai.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team were fantastic!

The team were fantastic!
Amazing service, excellent care and professionalism from the whole team. I will definitely use them again and couldn't recommend them highly enough.

24 February 2021
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

It’s always our goal to provide excellent service, care, and professionalism, and we’re so glad it made a difference for you.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Fantastic team at Pinnacle

Fantastic team at Pinnacle. Totally professional from start to finish. We were moving the contents of a two bedroom house and a grand piano and we had 9, yes NINE, men to help get everything safely into our new home. They all showed fantastic attitude and sensitivity towards our needs. There was a big delay with completion on the day of moving which meant the guys had to hang around for hours waiting for the keys to arrive and they must have got home late. But their willingness and good humour never faltered. A pleasure to work with. I would HIGHLY RECOMMEND them for any removals job. NICE JOB GUYS!

26 January 2021
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

Thank you so much for your amazing feedback! We’re so glad to hear that you had a positive experience with Pinnacle, especially with such a large and intricate move. Moving a grand piano and a two-bedroom house is no small task, but it’s great to know that our team’s professionalism and positive attitude helped make it all go smoothly.

We truly appreciate your understanding during the delay and are pleased that our team remained patient and upbeat throughout the wait. It’s always a pleasure to work with customers like you, and your recommendation means a lot to us.

If you ever need us again, we’ll be more than happy to help with any future moves.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Professional and careful delivery

We are so grateful to Sean and the team at Pinnacle Removals who came to our rescue at very short notice to move a piano from my Mum's house just days before Christmas. They were so professional, moving the piano with care and also ensuring they had put protective covers over our carpets so as not to mark or damage them. They were careful about social distancing measures, wearing PPE throughout the removal process to keep everyone safe. One piano safely delivered! Thanks so much to Sean, Sean and Robert. We will definitely use their services again in the future and wouldn't hesitate in recommending them.

29 December 2020
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

Thank you so much for your kind words! We’re delighted to hear that Sean, Sean, and Robert were able to assist with your piano move, especially under such short notice and during such a busy time.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Last Minute and Easy Done

I dont write reviews but in this instance I thought I would as Sean and the team at Pinnacle have gone over and above to help my family and I out. Due to a sudden change in circumstances we have to move at very shirt notice from an awkward area in London up to Yorkshire. I called around local companies but they were either not interested or were extortionate. A work colleague mentioned that they had used Pinnacle and I am glad they did. They were only too willing to help and make sure that all my questions were answered and that time was taken to make sure we were happy with the plan for the move. During the move the guys took great care and even with the awkward access to our property( and a few awkward high value items) they cracked on and got the job completed on schedule. The same can be said for the delivery. A lot of stairs but the boys worked happily through. All in all made a stressful process very easy due their experience and professionalism. I would not hesitate to recommend Pinnacle Removals.

9 November 2020
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

We’re truly grateful for your kind words and are thrilled to hear that Sean and the team were able to help during such a stressful time.

Thanks again for trusting us with your move!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Very professional company and made the…

Very professional company and made the move hassle free. Knowledgeable team helped during the move and made every possible effort to make us feel comfortable and assured that we were well looked after. Brilliant service and excellent customer service.

4 November 2020
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

Providing excellent customer service is something we take great pride in, and it’s fantastic to know we met your expectations.

Your recommendation means a lot to us, and we’re always here to help with any future moves.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Absolutely brilliant move from London to Sittingbourne

Absolutely brilliant service! Really helpful and gave a detailed explanation on the quote visit, extremely professional how they all handled our whole move. Always clean, tied and punctual. Excellent company and crew highly recommended

3 November 2020
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

Thank you so much for your fantastic feedback! We’re thrilled to hear that you were happy with our service from start to finish. Providing a clear, professional, and punctual service is always our goal, and we’re so glad it made a difference for your move.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Great Company

A great experience from start to finish - Sean provided a great quote and also advised us what to expect on the day. The team who did the removal were excellent especially Robert and Sean who worked as a team to make sure everything went smoothly.

3 November 2020
Unprompted review
Pinnacle Removals & Storage  logo

Reply from Pinnacle Removals & Storage

Thank you for your wonderful feedback! We’re so happy to hear that your experience with Pinnacle was smooth from start to finish. Sean and the team take great pride in providing clear communication and ensuring everything goes according to plan, so it's fantastic to know that Robert and Sean made a great team to help everything run seamlessly.

Kind Regards,
Pinnacle Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look