Pipedrive Reviews 

We are just starting with the product, but it looks extremely easy to us and integrate into our other products. The team has also been very helpful in answering are questions, making are discission to go with their product much easier.

Product is thorough and reasonably priced. The best value we have seen in the CRM space. We were a salesforce user for two years. Unfortunately, it was a poor implementation. Our fault. We have had Pipedrive for two weeks and already have more functionality configured and implemented than we did in the past two years. It's just easier.

She was really wonderful.She made me feel that I am her only customer for the day

She explained everything so good and so deep would patients and I learned and gained a lot

THEY CARE AND WANT TO EARN MY BUSINESS.
While shopping around for a CRM for our SMB sales org, a common thread occured across almost every platform... They only wanted to charge me as much as possible, be hard to use, and didn't want a human to help me.
Our AE Zachary was great. Provided a human touch, answered my questions, and helped me along the entire way through the free trial.
Ema with the activation team, was equally wonderful.
They made the choice easy by providing an intuitive platform and a team that cares it was an easy choice.
I will be highly recommending Pipedrive to anyone that asks.

Great onboarding during the trial period. No other CRM tool i have tried had this level of support at the beginning.

Pipedrive is a great choice when you're thinking of putting sales processes in place. You can easily design a pipeline, deploy automation, sync up emails, and track basic activities with simple dashboards. The UX is quite straightforward, so you shouldn't get stuck there. They also provide good to very good customer support if needed.

Things get more difficult when you're looking for more data and advanced analytics.

Their product team seems to be living in their own world without looking at customer feedback—analytics features remain very limited. It will be hard for you to develop a more sophisticated dashboard to find deeper insights (e.g., easily detecting stalling deals or frequent updates by sales reps). They are betting on their own AI stack and keeping the MCP connector away from the product (both for analytics and configuration—you won't be able to set up anything remotely using MCP).
Long story short—with our growth and increasing need for actionable data on long B2B sales cycles, we had to develop our own reporting stack outside of Pipedrive.

For us, Pipedrive nowadays is just a tool for basic deal and stage management. Since we are busy with other priorities, we are going to keep using it for a while, but migration is getting closer and closer.

Super easy to use. Many features that correspond to what we need as we grow. The service is excellent!

We recently had a meeting with Pipedrive, and it was incredibly informative and helpful. The insights shared have given us clear direction, and we truly believe this will assist our team in moving forward. A special shoutout to Raffaele Salgado, whose knowledge was absolutely outstanding. He guided us through our options, helped us agree on next steps, and mapped out a clear implementation plan to ensure our success. Thank you for the excellent support! Looking forward to the next session!

John and the Pipedrive team made things easy for us! John took the time to walk us through the different features we were unaware of during our trial, to make sure we were getting the full experience of what Pipedrive was capable of. Overall, I'd recommend this CRM to anyone! The integrations, simplicity of use, and navigation make everything more efficient.

Rafael was so personable and friendly and made understanding Pipedrive really easy

Ines was very kind an so helpful. I'm really happy and this tool will help me so much.

I had a very poor experience with Pipedrive.

I was charged $336 for a recurring payment for a service I never actually used. What made it even worse is how difficult they make it to cancel. You would expect a basic “cancel subscription” option inside manage seats or manage subscription, but instead it feels like they hide the cancellation process behind unnecessary friction.

For a SaaS company, this is unacceptable. Charging customers automatically and then making cancellation unclear is a terrible customer experience. I would not recommend Pipedrive unless you are absolutely sure you want to stay with them, because getting out of the subscription is much harder than it should be.

Jordan in sales and Marcelo in support have been 10 out of 10, awesome. My trial onboarding was a waste of time, the gal just went through the motions. I have had to delete everything from her session and start over. We'll see how it goes from here

Our team has been using Pipedrive for a little over a year now, and overall our experience has been very positive. The platform is intuitive, well-structured, and helps us keep our sales activities and customer relationships organized.

A special thank you goes to our Key Account Manager, Ricardo Madeira. Ricardo has been incredibly supportive throughout our journey with Pipedrive. He is always available to answer questions, explain the finer details of the platform, and help us find the best solutions for our needs. Beyond his professionalism, he is genuinely friendly, approachable, and a pleasure to work with.

Like many teams implementing a CRM, we are still working on building consistent habits and ensuring that everyone uses the tool regularly. Change takes time, but we are steadily moving in the right direction, and Pipedrive is becoming an increasingly important part of our daily processes.

We appreciate both the product and the excellent customer support behind it, and we look forward to continuing our collaboration.

Our experience with Pipedrive has been nothing short of wonderful. I worked with Tom and Jordan throughout the process of getting set up, and they nailed everything. The initial call with Tom was great, as he was pleasant, punctual, and informative. It was also a nice breath of fresh air that I only had to explain what we were looking for one time! After speaking with multiple other companies that offer CRM's, it was alarming to me how many calls I had with representatives where I needed to re-explain what we were looking for 4-5 times. Definitely not the case with Tom and Pipedrive - the team they have is clearly much more competent than all the other companies we spoke to.

Tom got me promptly connected with Jordan, and Jordan was awesome to work with. He was very informative, answered all my questions, was punctual, and all around just a great person. Jordan immediately had a great understanding of our needs and clearly articulated that throughout the demo process. He was prompt with follow-up emails and calls, and again I cannot stress enough that I didn't get that same experience with any other companies.

As for Pipedrive as a platform, it's incredibly intuitive and easy to use. Plus, Pipedrive doesn't sell your data! I am absolutely stoked with our experience, and if you're looking for a CRM I highly recommend these guys. Definitely do your research, but after any amount of time talking to Pipedrive I think you'll find your decision every bit as easy as ours.

This team and platform is top-notch. Bonus points if you get to talk to Tom and Jordan!

Great meating, got my answers and ideas of how to use pipdive efficently.

Very good Inputs and kind support from Rafael Salgado.

Maryama helped with making this experience less painful and even suggested a startup pricing for us when I told her that it gets really expensive per head.

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We selected Pipedrive at the end of April and signed up early specifically because we were promised dedicated onboarding and implementation support. Unfortunately, our experience has been extremely disappointing.

Our assigned implementation engineer went on leave with no communication, no handover, and no alternative point of contact. As a result, our onboarding effectively came to a standstill for over a week while we repeatedly chased for updates with very little progress being made.

Pipedrive has since suggested that we should have contacted their general support team. However, as a customer who had been assigned a dedicated implementation engineer, we had every reason to believe that communication and continuity would be managed internally. It should not be the customer's responsibility to discover alternative support routes because their assigned contact is unavailable.

The lack of communication and ownership ultimately forced us to hire an external contractor, at our own expense, simply to continue implementing the platform and avoid further delays to our business.

While the support team has now acknowledged the poor handover and escalated our complaint internally, they have refused both our request for a subscription credit and any contribution towards the additional costs we incurred as a direct result of the failed onboarding.

The software itself appears capable, but our first impression of Pipedrive has been overshadowed by an onboarding process that lacked communication, accountability, and customer care. I hope this experience encourages Pipedrive to improve its implementation process so future customers do not encounter the same issues.