I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
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We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
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Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Rafael Salgado- Highly Recommend!
Rafael Salgado was very informative and helpful. He provided us with suggestions to make within Pipedrive that would make our user experience successful and beneficial.
28 May 2026
Unprompted review
Reply from Pipedrive
Hi Kaley,
Thank you for your kind review!
We’re happy to hear that the team was informative and helpful throughout your experience.
It’s great to know that their suggestions helped make your Pipedrive setup more successful and beneficial for your team.
Best regards,
Pipedrive Team
Excellent onboarding and professional support
We have had a very positive experience with Pipedrive so far, both as a platform and throughout the onboarding and upgrade process.
Pipedrive gives us a strong foundation for structuring and optimizing our sales processes, and we are looking forward to continuing the work with customization, reporting, and process improvements.
A special mention goes to Andreia, who has been incredibly helpful, professional, and attentive throughout the process. She has taken the time to understand our needs, guide us through our options, and make sure we felt properly supported along the way.
Overall, we are very satisfied with our experience so far and look forward to continuing our work with Pipedrive.
29 May 2026
Unprompted review
Reply from Pipedrive
Hi,
Thank you for your thoughtful review!
We’re delighted to hear that your experience with Pipedrive has been so positive, both with the platform itself and throughout the onboarding and upgrade process. It’s great to know that Pipedrive is helping provide a strong foundation for improving your sales processes.
A special thank you as well for your kind words about the Team. We’re very happy to hear thet they provided professional, attentive, and supportive guidance throughout your journey.
Best regards,
Pipedrive Team
User experience
Stacey Clarke was very friendly, helpful, and open to questions. It was a very good experience.
27 May 2026
Unprompted review
Reply from Pipedrive
Hi Ecaterina,
Thank you for your kind review!
We’re so happy to hear that the team provided such a friendly, helpful, and welcoming experience.
Making sure our customers feel supported and comfortable asking questions is very important to us.
Best regards,
Pipedrive Team
Jordan was really helpful on our call
Jordan was really helpful on our call. The more I use Pipedrive the better it gets. I'm looking forward to seeing what all I can achieve with it.
21 May 2026
Unprompted review
Reply from Pipedrive
Hi Casey,
Thank you for your review!
We’re glad to hear that the team was helpful during your call and that your experience with Pipedrive keeps improving as you use it more.
It’s great to know you’re excited about exploring everything the platform can help you achieve.
Best regards,
Pipedrive Team
We like the prompt attention to our…
We like the prompt attention to our request and quick abaility to focus on our particular needs. The team is very professional and forthcoming.
26 May 2026
Unprompted review
Reply from Pipedrive
Hi Harry,
Thank you for your kind review!
We’re very happy to hear that our team’s responsiveness and attention to your specific needs made a positive impact.
Providing professional and personalized support is very important to us.
Best regards,
Pipedrive Team
Garbage
Thought that the platform could use templates to generate proposals, It doesn't - instead I end up using MS Word and editing old proposals with find/replace.
thought the platform would send proposals and track it within the lead/deal process, Nope, in fact the first proposal I sent wouldn't send so I had to do it from m y trusted email platform THEN Pipedrive lost my tracking of that Lead/Deal....
So far it's actually caused me more work than it has saved me. I do not recommend this platform at all!
20 May 2026
Unprompted review
Reply from Pipedrive
Hi Jason,
Thanks for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it can be when the proposal workflow and deal tracking do not work as expected, especially when it results in additional manual work.
We appreciate you sharing your feedback regarding proposal templates, sending proposals within the deal process, and lead/deal tracking reliability.
Your insights are valuable and have been shared with the relevant team as we continue improving the platform and user experience.
Best regards,
Pipedrive Team
Zero after support after sign up
Zero after support after sign up.
Was told it was a simple switch over from CRM - not the case - my data is missing/jumbled - accounts are not linking as explained.
Was told quote/proposal tool had capabilities i need - turns out it doesn't.
- they then booked a support call after seeing my review & cancelled it 15 minutes before it starts.
21 May 2026
Unprompted review
Reply from Pipedrive
Hi Aaron,
Thanks for your feedback, and we’re sorry to hear about your experience.
We can see that you’re already in contact with our support team regarding these issues. Please continue sharing all requested information with them so they can fully investigate the migration, account linking, and quote/proposal tool concerns and provide the best possible solution.
Best regards,
Pipedrive Team
Easy migration, easy adoption
From the free trial where we could actually access all the features, to the support from both the sales team and the chatbot, I was able to get my team onboarded for a seamless migration from a complex CRM. Now our focus is only on our pipeline and moving deals along!
20 May 2026
Unprompted review
Reply from Pipedrive
Hi Wendy,
Thanks for your feedback!
We’re glad to hear the free trial experience, along with the support from our sales team and chatbot, helped make your migration process smooth and successful.
It’s great to know your team was able to transition from a more complex CRM and focus more clearly on managing the pipeline and moving deals forward.
Best regards,
Pipedrive Team
We are truly impressed with the support…
We are truly impressed with the support and collaboration from the Pipedrive team. They were incredibly helpful throughout the entire process, took the time to address all of our questions and challenges, and provided not only solutions but also valuable ideas and guidance along the way.
Thanks to their support, the transition from our previous system now feels seamless and straightforward. It’s rare to come across such dedicated, knowledgeable, and genuinely supportive people. A huge thank you to the entire team — highly recommended!
20 May 2026
Unprompted review
Reply from Pipedrive
Hi Karin,
Thanks for your feedback!
We’re thrilled to hear that our team was able to support you throughout the process and make your transition from your previous system smooth and straightforward.
It’s great to know the guidance, ideas, and solutions provided helped address your questions and challenges along the way.
Best regards,
Pipedrive Team
Great Customer Service
Ashley provided a fantastic customer experience! She was so helpful and knowledgeable! Thank you Ashley!
20 May 2026
Unprompted review
Reply from Pipedrive
Hi Rebecca,
We’re glad to hear that the team provided such a fantastic experience and was able to support you with their knowledge and help.
Best regards,
Pipedrive Team
we are Learning how to use it
we are Learning how to use it, but it seems that is quite easy.
19 May 2026
Unprompted review
Reply from Pipedrive
Hi,
Thanks for your feedback!
We’re glad to hear you’re finding Pipedrive easy to learn and use so far.
It’s great to know the experience has felt approachable as you and your team get familiar with the platform.
Best regards,
Pipedrive Team
Eduardo Parreira Great Job!!
Just wanted to give a shoutout to Eduardo for being super helpful throughout our Pipedrive setup. He was easy to work with, very knowledgeable, and always quick to respond whenever we needed help.
What I appreciated most is that he didn’t just answer our questions—he really took the time to understand what we were trying to do and offered suggestions that made everything run more smoothly. You can tell he genuinely cares about helping his customers get the most out of the platform.
Overall, just a really positive experience. Eduardo made the whole process a lot easier and way less stressful. Definitely appreciate his support and would be happy to work with him again anytime.
18 May 2026
Unprompted review
Reply from Pipedrive
Hi Greg,
Thanks for your feedback!
We’re glad to hear that the team was able to make your Pipedrive setup process smooth and supportive.
It’s great to know his responsiveness, knowledge, and thoughtful approach helped your team get the most out of the platform.
We especially appreciate hearing that they took the time to understand your goals and provide helpful suggestions tailored to your needs.
Best regards,
Pipedrive Team
Pipedrive have recently changed the…
Pipedrive have recently changed the support levels for professional plans and it means you dont get an account manager anymore and therefore they changed the support level but charge the same fees. I have an issue that should be easy to sort but i have been unable to do so and without an account manager or anyone willing to meet virtually and view my issue i had to delete a function and now pipedrive is not working for us or my 17 staff so we are left with no tech support and only chats back and forth but no resolution to issue. Very frustrating. Time and money these chats are losing us business.
15 May 2026
Unprompted review
Reply from Pipedrive
Hi,
Thanks for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it must be to face ongoing issues that are impacting your team’s workflow and business operations. Unfortunately, we were unable to identify your account based on this review.
Please reach out to our support team directly so they can locate your account details and assist you further in reviewing the issue and possible solutions.
Best regards,
Pipedrive Team
The app itself is ok but the payment…
The app itself is ok but the payment experience is a nightmare. I've payed for one month and canceled my plan. First month after canceling they tried to charge my card 3 times in a month. Two times specifically i wrote to their customer support and both times they assured me that this is the last time and it will not happen again. I insisted to remove my card from their system, but support agents said that I should not worry and my card won't be charged again. And now, two months after me canceling my plan THEY ARE TRYING TO CHARGE MY CARD EVERY DAY TWO TIMES.
16 May 2026
Unprompted review
Reply from Pipedrive
Hi Baladev,
Thanks for your feedback, and we’re sorry to hear about your experience.
It seems that our system continues attempting to collect payment because an invoice became past due before the account was closed.
Kindly reach out to our support so that they can assist you with this situation.
Best regards,
Pipedrive Team
John Mills has the best customer…
John Mills has the best customer service skills! I signed up because of him and we have our first training call scheduled next week. This CRM is exactly what I was looking for (not too complicated).
15 May 2026
Unprompted review
Reply from Pipedrive
Hi Matt,
Thanks for your feedback!
We’re glad to hear that the team made such a positive impression and helped you feel confident moving forward with Pipedrive.
It’s great to know the platform feels like the right fit for your needs and that the simplicity stands out to you.
We hope your upcoming training session goes smoothly!
Best regards,
Pipedrive Team
Clear precise explanation & guidance…
Clear precise explanation & guidance crm is top
13 May 2026
Unprompted review
Reply from Pipedrive
Hi David,
Thanks for your feedback!
We’re glad to hear you found the guidance clear and precise and that you’re having a great experience with Pipedrive.
Best regards,
Pipedrive Team
Implementation Kudos - Walid Maireche
We converted from salesforce to pipedrive and my biggest concern was the accurate migration of data from the old to new CRM system. Walid Maireche was able to walk me through the entire process during our first call and made the experience easy to understand for someone without an IT background. I had been through three trainings before with different pipedrive employees, but no one was as thorough and helpful as Walid. Kudos to him for putting all of my worries to rest.
14 May 2026
Unprompted review
Reply from Pipedrive
Hi Mike,
Thanks for your feedback!
We’re glad to hear that the team was able to guide you through the migration process and make the transition from Salesforce to Pipedrive clear and manageable.
Best regards,
Pipedrive Team
solid CRM
I had dabbled with another CRM before, but then switched to Pipedrive and got the hang of it pretty quickly.
It’s intuitive, has helpful prompts, and is a solid CRM.
2 April 2026
Unprompted review
Reply from Pipedrive
Hi Anastasiia,
Thanks for your feedback!
We’re glad to hear you were able to get comfortable with Pipedrive quickly and that you’re finding the platform intuitive and easy to use. It’s great to know the helpful prompts and overall experience have made the transition from another CRM smooth.
Best regards,
Pipedrive Team
We’ve had a great experience Customer…
We’ve had a great experience Customer support has also been responsive and helpful whenever needed. Highly recommend Pipedrive to any business wanting a simple but effective CRM solution.
14 May 2026
Unprompted review
Reply from Pipedrive
Hi,
Thanks for your feedback!
We’re glad to hear you’ve had a great experience with Pipedrive and that our support team has been responsive and helpful when needed.
It’s wonderful to know you’d recommend Pipedrive as a simple and effective CRM solution.
Best regards,
Pipedrive Team
Great start!
So far, it's been great. The trial experience plus the demo call once I signed up was detailed and clear. I'm excited to get started!
11 May 2026
Unprompted review
Reply from Pipedrive
Hi Kanima,
Thanks for your feedback!
We’re glad to hear you’ve had a great experience so far and that the trial and demo call were clear and helpful.
It’s exciting to know you’re looking forward to getting started with Pipedrive.
Best regards,
Pipedrive Team
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