Pit Lane Prints Reviews 159

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

It's the first time I've used this company after a recommendation from a friend and I have to say I'm over the moon with my purchase! Fantastic quality, well packaged and arrived faster than I expecte... See more

Rated 5 out of 5 stars

The items were despatched in a timely manner and they are of extremely high quality, very beautiful prints for a LN4 fan (LN1 now!) It took Pit Lane Prints a little bit of time to get back to my email... See more

Rated 5 out of 5 stars

Everything went perfect, shipping + condition of the poster. Even though my local delivery service did wrong with the delivery of the package, Pit Lane Prints made up for it - quick response, and prob... See more

Rated 5 out of 5 stars

My experience with the service was great. The user interface is very friendly and easy to use. I contacted the helpdesk through email to ask a few questions and I got a friendly response the followi... See more

Company details

  1. #11 of 19 best companies in Poster Shop
  2. #20 of 24 best companies in Motorsports Shop

Written by the company

Pit Lane Prints is where you will find unique motorsport and automotive artwork prints perfect for your home, office, garage or as the perfect gift.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic service and product

Really pleased with the prints and great quality of service too. Thank you. They made the prefect present for a difficult-to-but-for 12 year old who loves all things F1.

29 July 2022
Rated 4 out of 5 stars

You get what you purchased.

Shipping was verry fast. Love the poster. I got two little negative points at first my frame had a lot of scratches so a bit off damage. Second the pixel quality from the print can be higher cause its not the finnest picture that i have seen. Furthermore i am surely happy with my purchase.🙂

29 July 2022
Rated 1 out of 5 stars

Avoid.

Having read the mainly positive reviews I ordered a print on Monday 23rd May 2022, and paid the additional £5.99 postage in order to receive it by close of play Wednesday (Royal Mail 24hr delivery). It’s now 1pm Thursday 26th May and still no print.
Requested refund via email as this was a present I intended to present today. No response from the company to date.
Shambles really. I would advise to stay clear. I’ve subsequently received an email telling me the print is on its way (via 48hr Royal Mail!).
I’ll keep you posted as to how my request for a refund pans out…I’m not holding my breath.)

26 May 2022
Unprompted review
Pit Lane Prints logo

Reply from Pit Lane Prints

Hi Robert,

Your email to us was sent at 6:41pm last night, we have just replied to you on this matter which is within less than 24 hours of you reaching out to us.

Your order was placed on Monday evening and was processed the following day (less than 24 hours), as detailed on our website all orders are subject to a processing time of 1-2 working days.

As detailed in our email response to yourself, there has been a recent update on the system we use to process orders, the update has caused an error where the shipping method chosen isn't always pulling through. This update was around 4 days ago so the error has only just been realised and we are working on a fix. It is unfortunate that your order in particular was caught up in this error but it was not done on purpose and we have refunded your delivery charge immediately.

Your order is due for delivery between 27th - 30th May (due to it landing on a weekend)

In response to your review itself, I am sorry you feel this way but as a business we have done nothing wrong, the error with the shipping method is unfortunate but is not something that happens often, we processed your order in less than 24 hours and responded to your email in less than 24 hours. I think your review is very unfair.

Happy to help further if you need via email.

Regards,
Emma


Update 6th June 2022

Hi Robert,

I can see that your order was delivered on 27th May, we haven't had any response from yourself or any update to your review. Since we haven't heard from you I can only assume that everything is fine with your order.

I know you left your review rather hastily but it has a lasting impact on our business. Can you please update or remove this review as it is not accurate.

Regards,
Emma

Rated 4 out of 5 stars

Silverstone print

Print was good easy to order, just no delivery date, had to email separately for this, but came when they said it would, and I'm not good with technology so could have missed the delivery bit, all in all good service, gave 4 stars because of the delivery bit

27 April 2022
Pit Lane Prints logo

Reply from Pit Lane Prints

Thank you for your review Jackie, good to hear you were happy with the service.

An email is sent when your order is dispatched with your estimated delivery date and tracking information, it may have gone to your spam folder :)

Thanks,
Emma - Pit Lane Prints

Rated 5 out of 5 stars

Excellent

The order was very easy to place and it arrived in excellent time and was as advertised.

7 March 2022

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