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Rated 2 out of 5 stars

Training aspect was fine. Trainers were quite supportive. But don't expect any proof you actually completed the course you chose. Be ready to pay high prices for a course with nothing to show for it.... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Pitman Training Peterborough enough for the support they have given me throughout my journey and career change. Completing the Office Manager Diploma was a turning point for me. The t... See more

Rated 5 out of 5 stars

I did a medical administration course and passed. Don’t get me wrong I nearly quit as I found it difficult to do medical terminology. I had a bit of a breakdown but Hazia from the Cardiff branch was... See more

Company replied

Rated 1 out of 5 stars

After 2 years finally my case arrived in Court . Anyway Pitman training didn’t want to give information about a payment made in my name by HCPS training Watford. Practically never made and never start... See more

3.7

Average

TrustScore 3.5 out of 5

123 reviews

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Replied to 77% of negative reviews

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Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. Exams were never sent on time, woman in the office hasn’t a clue what bloody day it is. Data breach and stopped replying so I could book in an exam in the time frame. Way overpriced for the service they give. Absolutely shocking

20 November 2022
Unprompted review
Rated 5 out of 5 stars

Pitman Cardiff simply the best!

In 2021 I was made redundant from a position I had held for almost thirty years. At this point, I was considering a career change and early 2022 Career Wales informed me of the REACT scheme. I was given a number of training providers to consider. I researched these and called their relevant offices. The call to Pitman Office in Cardiff was particularly memorable as I spoke to a very helpful lady called Hazia. She was very friendly and displayed genuine interest whilst listening to what training I wanted to undertake and discussed the courses that would help me achieve my goals. This was not my experience with the other training providers and I immediately decided to learn with Pitman even though they were the furthest away of all the training providers I contacted.

I chose to enroll in ICDL, Book-Keeping Transactions & Controls 1, and Sage 50 accounts. I was able to complete a large part of the required study at home. The courses were interesting and well set out with the opportunity to take a practice test before the validation test was attempted. For the parts of the training that required me to attend the center in Cardiff, I was always made very welcome by the team and also had a magnificent view of Cardiff Castle. Here I met Phil the Centre Manager who was my main support throughout my time with Pitman Cardiff. He was knowledgeable, friendly, patient, kind, and always happy to help. The team at Pitman Cardiff is fantastic. Their positivity gives the center great energy and I honestly cannot recommend them all highly enough. So good was my experience it gave me a thirst for knowledge and the courage to enroll in a degree course.

23 September 2022
Unprompted review
Rated 1 out of 5 stars

Exam Centre not fit for purpose

My son had his AAT exam cancelled 14 hours before he was sitting it. He was then rebooked in on a date then not told about it. He was then told he was booked in on another date and when he arrived there was no record of the booking. They tried to accommodate but then they could not get internet access so sent him home. Appalling service provider.

13 September 2022
Unprompted review
Rated 5 out of 5 stars

I love the experience I’ve had with…

I love the experience I’ve had with Pitman.
Lovely coaches and the program was very flexible which is a big plus for full time employees.
Some of the modules were not easy, but thanks to my coaches did it. They trusted my knowledge when I thought I’ll never make it.
Their help and support made it a lot easier.
Finally got my diploma with Distinction.
Thanks Pitman.
I will definitely suggest this course to all my friends and colleagues.

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Pitman training

I would highly recommend pitman training for doing a medical secretary award course and course tutor shaunagh as she is very helpful and nice to deal with

6 September 2022
Unprompted review
Rated 1 out of 5 stars

Never give up bring them in court

After 2 years finally my case arrived in Court . Anyway Pitman training didn’t want to give information about a payment made in my name by HCPS training Watford. Practically never made and never start the course like they’ve pretended. They didn’t know that the defendant recognised that nothing was paid under my name at last mediation. A lot of different confusing things has been declared like HCPS training saying that a huge upfront was paid , after a couple of months Pitman training said that the hole amount for the AAT course was paid in July 2019. Hopefully now someone with authority is gone ask both to provide evidence of what they’ve declared till now.

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Pitman - AAT Accounting Course

AAT Accounting Course - highly recommend pitman training. Very reasonable prices for the course including exams especially when I compared to other AAT training providers. Excellent support from both the online tutors who respond very quickly to queries as well as Pitman Brighton test centre. Special thank you to Joy at the test centre for rearranging my exam at last minute due to catching covid. Very friendly people who truly support and help you to succeed.

3 August 2022
Unprompted review
Rated 1 out of 5 stars

Waste of money

Definitely not worth the money they charge. Terrible and very boring videos for the Graphic Design Diploma, near to no practical aspects to any of the courses! You would think for a design course it would be predominantly practical-based skills using the Adobe software, but it was just videos on how the software works and no actual practical elements.

I asked for help to build a portfolio that you need for any graphic design job and didn't get any answers/help I needed. The customer service was okay at the beginning of the course by having course reviews, but felt like you get forgotten about further down the line (I rarely got replies from anyone).

Overall, poor experience and definitely not worth the money! For anyone who wants to complete a design course, do not use Pitman and go elsewhere!

29 July 2022
Unprompted review
Rated 5 out of 5 stars

Medical office

Just finished my medical office course with pitman training. The service and support from dave, nicola and Amanda were outstanding! They could not do enough to help me throughout my course and I could not speak higher or recommend them enough. I will take all that I have learnt now with me to successfully finding my perfect job within the NHS. Thanks again!

23 May 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Dear Danielle,
Thank you very much for leaving us this lovely review.
We are delighted that you enjoyed your overall experience with Pitman Training. We wish you every success in securing your perfect job within the NHS!
Good luck, from all at
Pitman Training

Rated 1 out of 5 stars

Waste of money

Boring videos, no one support you with anything. No one will help you rewrite your CV, they will offer discount for a company where you will have to pay another £100 to update your CV. No one is helping you to find a job offers, no one prepare you for an interview after the course. I had an issue with project and "experienced" teachers didn't know how to resolve it. Very disappointed, waste of money and waste of time.

29 April 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Dear Edyta,
We are sorry that your experience with Pitman Training was not to your satisfaction. Each year we welcome hundreds of students and help them to succeed in their chosen career path. If a student such as yourself has a bad experience, then we make it our priority to find out why this has happened and ensure it does not happen again.
Our colleagues have been in touch as we would like to support you in the best way possible.
Our goal is to give you the skills in your chosen program of study, which will then allow you to pursue your chosen career path. You received an introduction to the "CV Store" with a special 20% discount as you are a Pitman student.
Apologies once more for your disappointing experience with Pitman Training and we wish you the best in your chosen career path.
Kind Regards,
Pitman Training

Rated 1 out of 5 stars

Absolutely appalling experience

Absolutely appalling experience. I booked my examination with this exam provider paying the highest rate in local area and expecting nothing more than to sit on the examination with a peace of mind. The employee on site was unprofessional and unable to resolve an issue. Throughout the exam the phone was constantly ringing for 16min (trust me, I clocked it) whilst the employee was taking business related video calls. When myself and another student came up to complain that we expect peace and quiet to concentrate, he explained I am on a meeting and I’m as quiet as I can be. He didn’t action the phone and continued having calls in a very small area around all the students. I literally had to stand up and pick the phone up because it wouldn’t stop calling. The examinations take place two days a week and I would expect that the 1,5h you spend on the exam should be stress free and assisting the students as they will be a returning business either through examinations or training. As if students aren’t stressed on exam day this just added more stress and I am sure would effect anyones results. DO NOT USE THIS PROVIDER (I was in the Reading site), as they will not respect your business or understand how to assist the students needs. Unprofessional and disgusting experience.

26 April 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Dear Aleksandra,
We are sorry to hear about your experience as an external exam candidate. We understand that it was a particularly day that you visited the Centre, with lots of activity; phone calls and visitors taking place.
We always try our best to minimise any noise and distractions for our students and exam candidates, such as yourself. However, we know this is not perfect.
Following Easter, we were very busy with exam bookings and you were located in the main training room, whereas exams are normally restricted to the dedicated examination room at the back of the Centre. Based upon your feedback, we will ensure that exams take place only in the dedicated exam room in the future.
By way of compensation to you, if you would like to take a future external exam in the Centre, you would be able to do so at no charge to you and we would ensure that you are located in the dedicated exam room.
Apologies once more. Thank you also.
Kind Regards,
Pitman Training

Rated 5 out of 5 stars

I am currently doing the Virtual…

I am currently doing the Virtual Assistant Diploma with Pitman.In my opinion the courses are extremely valuable in regards to working online or changing your career to I.T
It covers a variety of different pathways.the customer care services is brilliant and the tutors are Friendly, Understanding and Supportive. I highly recommend Pitman training to all.

25 April 2022
Unprompted review
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Reply from Pitman Training

Dear Iuri,
Thank you for leaving us such a kind review. We are very pleased that you have enjoyed your experience with Pitman Training.
Good luck with your career endeavours, especially now that you have acquired valuable skills through the Virtual Assistant Diploma!
Kind Regards,
Pitman Training

Rated 5 out of 5 stars

Master self learning, you'll fly !

I did the Medical Secretary Diploma course. The managers and supervisors were excellent and very helpful even during the lockdown. My supervisor rang me how's my progress time to time which supported me mentally. They expected you to learn by yourself. Though they also help when needed. They encourage
youto master self learning ASAP. At the end you'll enjoy the exams!
I've got my job I wanted. This self learning process would help you for completing your new job position,too.

20 February 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Hi KT,
Thank you for your feedback comments.
We are so pleased that you enjoyed our self-paced, self-study model. We are delighted that you secured your desired job too! That's amazing news and we are happy that we were able to help you on your journey.
Good luck in all your future career endeavours.
All the best,
Pitman Training

Rated 1 out of 5 stars

I made an enquiry via the website on…te

I made an enquiry via the website on Sunday regarding a bookkeeping course. I did not receive reply and so called them yesterday on the generic phone number to be told that someone would call me back .... which they didn’t do.

I then tried to call both the Birmingham and Leicester office this morning but no one answered. I then got through to the Newcastle office who to be fair to them tried to be helpful. However, the price I was quoted for an online course was extortionate. Instead I enrolled with ICS who based on this experience,are much more easier to contact, helpful and reasonably priced.

1 February 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Hi Steve,
We are sorry that this has happened.
In fact, based on your review, we have now investigated and found out that we had a genuine issue with our telephone system in Birmingham and Leicester. This has now been fixed!
So, we are sorry for your negative experience and we would love the chance to make it up to you (now that we have fixed our telephone system).
Please give us a call - 01937 865818
Otherwise, good luck with everything
Kind Regards,
Pitman Training

Rated 2 out of 5 stars

Be Aware!!…

Please be aware when booking any course with Pitman training when they say they have "tutors" or "course coaches" none of these people are actually qualified teachers, they are admin people only working there. I did the book keeping course with them and was shocked to find out that when I rang looking for some help with the course and some advice etc, I was informed they had no one who could help me!! the course cost the bones of €3,000 and you get zero professional help. They also let you take in all your books, notes and phone into any test which of course makes it easier to pass!!

20 January 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Hello Evelyn,
It is a shame that you feel this way.
From our records, we can see that you enrolled on our popular Bookkeeping Diploma back in 2019. We usually estimate that this diploma will take around 12 months to complete.
You are right, we do not purport to have qualified "teachers" or "tutors" here at Pitman Training.
Because our training courses are so intuitive and designed to be self-directed and self-paced, we find that our students can navigate most of the content for themselves. We do have "Learning Coaches" on hand at every Centre to provide support and guidance. If they do not know the specific answer to a question, they will always be able to turn to our "customer support" team who can answer any questions surrounding our vast range of courses and diplomas.
If you would like to complete your diploma with us, please do get in touch.
We can certainly make the necessary arrangements and provide our Learning Coach support to help you to finish your studies.
Good luck with your career endeavours.
Kind Regards,
Pitman Training

Rated 5 out of 5 stars

Great staff they are with you in every…

Great staff they are with you in every step helping,friendly and professional,thank you Ciara,Ashling and Darvla.I really enjoyed my courses there 😊

19 January 2022
Unprompted review
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Reply from Pitman Training

Hi Orjola,
Thank you very much for your lovely feedback.
We will make sure that Ciara, Ashling and Darva receive your kind comments. We always endeavour to support our students throughout their study journey and quest for new employment!
Good luck to you in your career pursuits.
Kind Regards,
Pitman Training

Rated 5 out of 5 stars

The Socrates software course with…

The Socrates software course with Pitman training in Lisbaun indust estate Galway was the best thing I ever did. Brilliant course which opened great opportunities for me. I went on to work as a medical secretary in a doctors practice and after one and half years doing this I now work as a clerical officer within the HSE. Would definitely recommend. And it's not expensive for the opportunities you get out of it.

11 January 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Hi Kerry,
Thank you very much for leaving us this lovely review.
We are delighted that you enjoyed your experience with Pitman Training in Galway and moreover, we congratulate you on securing such fantastic jobs within the medical sector. We always strive to help students gain the skills they need to secure the jobs they want! You are proof of that!
Good luck in all your future endeavours.
Kind Regards,
Pitman Training

Rated 1 out of 5 stars

I would avoid pitman if possible

I would avoid pitman if possible. I enquired about a legal secretarial course and had a fast response however when asking for a full prospectus of the course I was told they didn't have one. This should be a minimum requirement when promoting courses as it has details of what the course is, how its carried out etc. All the applying and speaking is done via email and is done very unprofessionally. This company is looking for money and were going to charge me so much more then needed.

5 January 2022
Unprompted review
Pitman Training logo

Reply from Pitman Training

Hello,
We are sorry you feel this way. We pride ourselves on high levels of customer service, so we can only apologise that you are feeling unsatisfied.
We do have a full Prospectus covering all of our 250+ available courses. This can always be emailed to our prospective students. However, we do not publish any prices as most of what we do is bespoke. We tailor training programmes to suit each person and therefore, the price can vary every time.
We offer payment plans to all of our students to help with spreading the cost.
It sounds strange that all of your communication was done via email, as our preference is to talk on the phone, talk over a zoom call, or hold a face-to-face consultation in one of our Centres.
We did have a limited staffing over the Christmas/Holiday period, which might explain the email contact.
We would like to try again to put things right for you.
Please get in touch with us.
The best number is 01937 865705 or, you can drop an email to our Customer Support Team at customer.support@pitman-training.com and we will do our best to support you.
Kind Regards,
Pitman Training

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