Arrived within 24 hours. Customer service was great too. They tried to reboot the old before I bought this.
Quality: 5
Value for money: 5
Sold by PitPat
The information on this page is based solely on product reviews written by customers of PitPat via Trustpilot.
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Product details
Brand: PitPat
GENUINE FULL SATELLITE-BASED TRACKING - Doesn't rely on short-range Bluetooth or WiFi signals. Precise live location on super-clear street map and aerial view at unlimited range. Innovative "dog finder" guides you straight to your dog even in the dark. Works in the UK and major European countries. NO COSTLY SUBSCRIPTION OR HIDDEN SERVICE FEES - Includes free lifetime SIM. Nothing extra to pay to find your dog again and again for as long as you use the tracker. MARKET-LEADING BATTERY LIFE - Keep tracking your dog for longer with less frequent charging. Easy and safe wireless recharging when needed. MADE IN THE UK - PitPat brand promise. High-quality, safe, secure, robust and 100% waterproof. Lightweight and comfortable for your dog. Easy-to-use and powerful app with frequent free updates and new features. PLEASE NOTE: Packaging may vary. PACKED WITH EXTRA FEATURES - Monitors exercise and rest with recommended individual goals for your dog and rewards for hitting them. Gives customised feeding recommendations and manages weight. Designed with, recommended and used by vets.
GTIN: 5060457506444
MPN: PitPat-PP04-Black-EN
All reviews
Perfect !!
Quality: 5
Value for money: 5
Easy to use and attach to the collar. Seems decent quality, time will tell. Tested the device and it tracked back to it's location. Hopefully an item I will never have to use but nice to know it works.
Quality: 5
Value for money: 4
this tracker is a fantastic investment for anyone who loves their dog and wants that extra layer of security. Reliable, accurate, and simple to use — I would absolutely recommend it to other dog owners!
Quality: 5
Value for money: 5
I am now on my 3rd pitpat tracker all faulty after 1 year very expensive for what this is
Quality: 3
Value for money: 3
It’s a great gizmo to keep my dog safe. It’s small, lightweight and works really well. My dog is a cockapoo and it’s not intrusive on his collar.
Quality: 5
Value for money: 5
Doesn’t work in most locations I have walked and not very off the beaten track. When it does work it says my dog is behind me but she is usually in front
Quality: 1
Value for money: 1
Reply from PitPat
Hi Emma,
Thank you for leaving your thoughts here on Trustpilot.
Have you contacted us in Customer Support? help@pitpat.com
I am sure we could provide some tips to improve live-tracking for you and your dog. I can see that the last time you tried to find your dog was 16/03/2026.
If you could please let us know what happens each time, we can troubleshoot any issues.
If it isn't going to work for you both, we can arrange a full refund as you are within the 42 day no quibble period.
I hope this helps, looking forward to hearing from you.
Mark - Customer Support
Had our PitPat for 2.5 years hard wear and tear on our Labrador before it finally died. Offered 50% off a replacement, prompt delivery . Good service and advice.
Quality: 4
Value for money: 4
Easy to use robust works well
Quality: 5
Value for money: 5
Easy to use & very useful
Quality: 5
Value for money: 5
Good customer support
Quality: 4
Value for money: 5
Tried for around a week, did not connect once in that time
Quality: 2
Value for money: 2
Reply from PitPat
Thanks for leaving your thoughts, Pete.
I have replied to your other review.
Mark - Customer Support
We loved how small it was and we loved how it gave us his exercise etc but a battery that had to be charged every two days is not good enough. The advert sad “weeks” of battery … This I will also add was 2 days at home not even live tracking
Quality: 5
Value for money: 5
Reply from PitPat
Hello, thank you for leaving us your thoughts on PitPat, I'm sorry to hear you haven't been satisfied with its performance.
Battery life can vary slightly for each tracker, as poorer signal areas will cause your PitPat to use a lot more power as it attempts to maintain a good connection to PitPat HQ.
I have reached out to you via email, to provide you a solution or an explanation for what might be the cause of your experience.
Of course, if things aren't working out, we will be able to bring your PitPat back and arrange for a full refund.
Nina - Customer Support
Fab tracker, does what we need it to do.
Quality: 5
Value for money: 5
Helpful staff.
Quality: 4
Value for money: 4
Battery doesnt last at all. Waste of money!
Quality: 1
Value for money: 1
Reply from PitPat
Hello Vicki
Thank you for your review.
I'm sorry to hear your device is struggling with battery life. Sometimes this is linked to poor network coverage in the area.
Please reach out at help@pitpat.com and we can look into this for you.
Great product that really works. No Monthly subs.
Quality: 5
Value for money: 5
It’s very slow to update where your dog is Takes ages to find gps at beginning of the walk
Quality: 2
Value for money: 2
Fabulous product that provides valuable information on all your dogs adventures Well worth buying
Quality: 5
Value for money: 5
Beware the difference between the lifetime and the monthly subscription. The lifetime one is very basic.
Quality: 4
Value for money: 3
Reply from PitPat
Hello
Thank you for your review.
So regardless of how you purchase your device from us, you will receive exactly the same product and both will work in regards to tracking your dog.
Our PitPat Subscription does already include the LIFE™ member benefits. This is also an option for our Pay Once users.
Lauren