The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows... See more
Company replied
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... See more
Company replied
We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever... See more
Company replied
Company details
- #134 of 154 best companies in Pet Care Store
- #26 of 33 best companies in Pet Insurance Company
- #238 of 265 best companies in Pet shop
About PitPat
Written by the company
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contact info
5 Brooklands Avenue, CB2 8BB, Cambridge, United Kingdom
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4.3
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PitPat
Hello Janet
Thank you for your review.
I'm glad to hear we were on hand when needed to get to the bottom of your issues.
Best tracker and great support
Love the tracker and the customer service is excellent, ours stopped working after almost 2 years, the tech hounds, talked us through some diagnostics, when that didn’t work they sent us a new one. We are PitPat life members which I’d definately recommend there’s lots of perks and well worth the money
22 February 2026
Unprompted review
Reply from PitPat
Hello Judith
Thank you for your lovely review.
I'm so glad that our support hounds were on hand to get you back up and PitPat-ing again. Our PitPat LIFE™ is a great addition and our hounds are always thinking of ways to make it even more pawsome!
Top product
Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows where he is, he had a zoomies the other week and went out of sight but I could see him heading back to my whistle, gave direction and metres away. Like there is no subscription, worth paying a bit extra and wouldn't be without it. Also used on beaches around Norfolk/Suffolk coast, no signal issues.
8 February 2026
Reply from PitPat
Hello
Thank you for your review.
I'm so glad to hear the PitPat was there for that just in case moment where the zoomies took over!
PitPat gives me peace of mind when my…
PitPat gives me peace of mind when my young dog is off the lead, I always know where she is. My vet recommended PitPat when my old dog began to slow down so I could track her fitness and recognise where she was struggling.
15 February 2026
Reply from PitPat
Hello Amanda
Thank you for your review.
I'm so glad that the tracker gives you peace of mind for those off lead adventures and the activity monitor giving you an insight into your older doggos activity.
PitPat coverage is seemingly non…
PitPat coverage is seemingly non existent in N Ireland. It takes an age to connect and only works in busy urban areas.. Areas where my dog is not going to be off lead...
16 February 2026
Unprompted review
Reply from PitPat
Hello
Thank you for your review.
I'm sorry to hear you are having connectivity issues with your device. It does rely on mast coverage in your area in order to work correctly and update your dog's location.
Please reach out at help@pitpat.com and we can investigate this further for you.
Lauren - Customer Support
Poor coverage
Poor coverage - would have been better had there been an option to check this before purchasing.
14 February 2026
Reply from PitPat
Hello Gillian
Thank you for getting in touch.
I'm sorry to hear that you are are having issues with the coverage in your area. We would have been more than happy to check the coverage for you prior to purchasing to see what sort of experience you may have, but we never know which one of the roaming networks the tracker will link into.
It does look like your device is struggling for signal strength inside so, if there isn't somewhere with good signal you can store it, you may want to return it to us for a refund. I can see you've been in touch with us previously regarding the activation so please reach out again at help@pitpat.com and we can arrange this for you.
Lauren - Customer Support
My PitPat arrived next day and is geeat
13 February 2026
Reply from PitPat
Hi Sue,
Thank you for your feedback!
We're happy to hear that your PitPat arrived quickly and you are happy with it!
Wishing you and your pack many happy and safe walkies!
Best woofs,
Nadia
Customer Support.
Why we need a tracker
We have a PitPat tracker When me wife had an accident on a walk the dog went into hiding By the time I got to the area the dog was 10 mile away. Without the tracker we could never have found him. Thank you so much
13 February 2026
Reply from PitPat
Hi David,
Thank you for taking the time to leave a review.
We're so grateful to hear our tracker helped reunite you with your dog after such a frightening incident, and that you and your loved ones are all safe and found.
Thank you for sharing your experience; it means a lot to us.
Wishing you and your family many, many more safe and found walkies!
Best woofs,
Nadia
Customer support.
Waste of money
Bought last year and worked well initially. Dogs locations always took a while to load and would often say “unable to locate”. A year on and the device needs charging almost every day. An expensive item for it to not last.
18 February 2026
Unprompted review
Reply from PitPat
Hello Sally
Thank you for your review.
I'm sorry to hear you have been having problems with your device not locating your dog and the battery draining much quicker.
This does sound like it is network related and I'd love to get to the bottom of what is happening.
I can't seem to see an email address linked to this review. Please reach out at help@pitpat.com and we can look into this for you.
Lauren - Customer Support
Very swift and efficient service and…
Very swift and efficient service and the activity tracker works perfectly
11 February 2026
Reply from PitPat
Hello Norman
Thank you for your review.
I'm glad to hear you are enjoying keeping an eye on your doggos activity. It really is fascinating what they get up to!
Initially great - reliability for us an issue
Initially great. Original device worked well for 11 months then just died
One day. The warranty replacement item around Oct 2025 sadly never worked as well from its arrival, usually only lasting 3-4 days ( old one was easily 2 weeks or more ) if it even had a signal at all, and regularly stopped working without even telling us it was getting flat in the app. Over the last 2/3 months it’s decided to work when it feels like it regularly no signal even outside. Nothing has changed re our location. Unfortunately now become pointless as cannot be trusted and subsequently bought a rival item.
17 February 2026
Unprompted review
Reply from PitPat
Hello Russell
Thank you for your review.
I'm sorry to hear that your replacement device isn't working as you'd hoped.
It looks like you originally had our older model with a DUAL sim inside. However, all of our newer devices have a 1NCE sim that will roam more between different networks to try and stay in contact with us. In areas of poorer signal, the device may drain quicker as it tries to find a more stable network. Unfortunately, it does look like the signal strength is quite low in your area so the device is struggling to stay connected.
Please do feel free to reach out to us again at help@pitpat.com if you would like us to check for any mast issues or problems.
Reply from PitPat
Hello
Thank you for your review.
I'm so glad you are enjoying our device and the hound could lend a paw when needed :)
I was very impressed with PitPat and…
I was very impressed with PitPat and its customer support. A very good company and I would recommend them to everyone
11 February 2026
Reply from PitPat
Hello Dave
Thank you for your review.
I'm so glad to hear that you've had a great experience with your device and our customer support. Recommendations really do mean a lot so thank you.
I sleep better now.
It was delivered on time, easy to set up and easy for both me and my husband to use on our phones. It is accurate enough to locate my dog.
She’s a runner when she gets loose. It’s not often, but she’s fast. Now I know I will find her. I sleep so much better now. Thank you!
16 February 2026
Unprompted review
Reply from PitPat
Hello Hannah
Thank you for your review.
I'm so glad the PitPat has given you peace of mind (and a better nights sleep) knowing that your active doggo is safe when heading of on adventures.
Did not work in Aberdeen city
Did not work in Aberdeen city - tried the suggestions and still didn’t work. It’s an 02 SIM card - this network never works well in Aberdeen. Said the dog was still at home when she was a mile away in the park.
No issues being refunded and free return - hence the 2 stars.
16 February 2026
Unprompted review
Reply from PitPat
Hello Jessica
Thank you for your review.
I'm sorry to hear the GPS tracker was unable to locate LTEM and NB-IoT networks in your area. It does rely on masts and has a 1NCE sim inside which will roam between networks to find a connection and stick to whichever is the best at the time. Without a good connection, you are correct the location may not update as quickly as you hoped.
I'm glad that we could quickly issue your refund so that you weren't left out of pocket.
Lauren - Customer Support
very fast delivery
very fast delivery, easy to set up, early days but seems straight forward to use
9 February 2026
Reply from PitPat
Hello
Thank you for your review.
I'm glad to hear your device was easy to set up and use :)
Does a really useful health watch.
Delivered within two days,
Helps us to monitor a very energetic dog. If in the future we need the advice of a vet we can show hard factors as to her health.
10 February 2026
Reply from PitPat
Hello Alan
Thank you for your review.
I'm so glad to hear the device is helping to monitor all the activity your pup does, it really is fascinating how much they can do in a day!
Absolutely a great idea for those vet visits.
Battery goes down quicker with this…
Battery goes down quicker with this pitpat. Need to put on charge every few days. Previous one lasted weeks.
1 February 2026
Reply from PitPat
Hello
Thank you for your review.
I'm sorry to hear the battery on your newer device is draining quicker than the older version.
Your new device has a 1NCE sim inside so will roam between the networks available to stay in contact with us.
Looking at your logs, I can see periods where the signal strength looks quite low so this will cause the battery to drain quicker.
Please reach out again at help@pitpat.com if you would like us to investigate this further for you.
Lauren - Customer Support
Reply from PitPat
Hello Colin
Thank you for your review.
I'm so glad we could get you back up and PitPat-ing again. Not a problem at all, these things easily happen :)
Customer service as it should be
Very good service good product knowledge and sorted problemout quickly
9 February 2026
Reply from PitPat
Hello Peter
Thank you for your review.
I'm glad to hear our support hounds could lend a paw when needed to rectify your problems :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.