The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... See more
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Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows... See more
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The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... See more
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We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever... See more
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Company details
- #134 of 154 best companies in Pet Care Store
- #26 of 33 best companies in Pet Insurance Company
- #238 of 265 best companies in Pet shop
About PitPat
Written by the company
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contact info
5 Brooklands Avenue, CB2 8BB, Cambridge, United Kingdom
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4.3
Excellent
4K reviews
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A really fun gadget!!
A really fun gadget!!
Just goes to prove my dog walks faster and further than me!
The app is very easy to use
Very Happy
8 April 2026
Unprompted review
Reply from PitPat
Hello Paul,
We're happy to hear that you found the gadget fun and the app easy to use! It's great that it highlights your dog's activity levels. Thanks for your feedback!
Nina - Customer Support
Nev the Terror
I live very near to a main dual carriageway and my terrier is very keen on hunting rats.
Before we bought the PitPat, I was in a constant state of anxiety.
Happily, the road holds no interest for Nev, and when he’s off by himself, I can watch where he is.
I would just add that I’m a shepherd and this is private land.
26 March 2026
Reply from PitPat
Hello Louise,
Thank you for your review!
We appreciate you sharing your experience. We're happy to hear that the PitPat gives you peace of mind knowing where Nev is. It's great to know it helps you on your private land. Thanks for the feedback!
Nina - Customer Support
Can't fault it.
Can't fault it.
Checked the live tracking twice since I purchased it.
Worked perfectly and accurately each occasion.
Great for peace of mind.
All good 👍
2 April 2026
Reply from PitPat
Hello Colin,
Thank you for your review!
We're happy to hear that the live tracking is working accurately for you! It's great to know it gives you peace of mind. Thanks for your positive feedback.
Nina - Customer Support
Peace of mind
Absolutely invaluable for any dog with a bit of wanderlust. Also tracks activity, saves favourite walks, organises dietary requirements and food provision, offers a range of doggy accessories, treats and toys and is constantly being updated and improved.
I would never be without my PitPat tracker, I just wouldn’t feel my dog was safe.
1 April 2026
Reply from PitPat
Hello Mark,
Thank you for your review!
We're happy to hear that our tracker gives you peace of mind and supports your dog's adventures! It's great to know you find the features helpful for your dog's safety and well-being. Thank you for your positive feedback!
Nina - Customer Support
Reply from PitPat
Hello Ian,
Thank you for your review!
We're happy to hear that our communication helped resolve your issue. Thank you for your lovely feedback and recognition of our service.
Nina - Customer Support
Great service
Kept up-to-date with the issue regarding the tracker and how they were going to fix it, then given another update and a time scale so all on so really happy with the information provided
23 March 2026
Reply from PitPat
Hello Alastair,
Thank you for your review!
We're happy to hear that you were kept informed about the tracker issue and its resolution. We appreciate you taking the time to share your positive experience with us!
Nina - Customer Support
Amazing product
We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever. It’s fallen off twice (user error - not attached properly ) and I used the tracker to find it again. The unit is small enough to fit on the collar, we have experienced two units have their software go wrong and PITPAT customer service has been amazing. They replaced the unit twice with no argument quibble or issues. They did want the old unit back which is fair. The tracker has a one off payment and is amazing value,
8 April 2026
Unprompted review
Reply from PitPat
Hello Chris,
Thank you for your review!
We're happy to hear that our tracker has been valuable for you over the past four years! We appreciate your feedback regarding the connection speed and are so glad our customer service was able to assist you with replacements when needed. Thank you for sharing your experience.
Nina - Customer Support
PitPat in use
From a finding point of view the device works well albeit could be quicker.
My main disappointment is the recording of the dog's activity. I have tried a number of settings and had a replacement unit but the distances reported by the app seem way out in comparison to my dog's activity level.
1 April 2026
Reply from PitPat
Hello Bill,
Thank you for your feedback. We appreciate you sharing your experience with the device's finding capabilities and the dog activity recording. We're sorry to hear about the distance reporting issue you've encountered, even after trying different settings and a replacement.
Looking at your previous correspondence with us regarding this issue, we would only recommend altering the distance estimate by around 5%. It looks like by having it at a higher alteration, it is registering a lot of the activity as pottering, which is why you might not be getting accurate results. Especially considering your dog is a little smaller than the breed estimate, adjusting it too far upward will only hinder PItPat's ability to fetch the correct data for you.
I hope this explanation is helpful, and please do let us know if you'd like further assistance with this.
Nina - Customer Support
What a scrappy app and service
What a crappy app. I manage to find the free activities and over winter i couldn't use. Came back to it...the app has change. Bottom line they dont tell you they take away or make it impossible to find free activities. Small print is very small.
Be very wary of this product and company as its all marketing and zero delivery.
Happy to do a video of their product being thrown in the skip for all to see. And yes I know they may come back and say you didnt give us a chance to rectify. I did and they didn't.
7 April 2026
Unprompted review
Reply from PitPat
Hello Jiten
Thank you for your review.
I'm so sorry that you've been using an app and product you are unhappy with. I can definitely understand your frustrations.
However, none of what you have described sounds like our device or our app and we definitely don't want to see our devices heading into landfill on video.
We are PitPat a company for dogs, specialising in activity monitoring and live-tracking of your dog.
If this is us, then I can only apologise for your experience, but if it isn't, it would be great if you could remove your review.
I've reached out to you to establish more information from you.
Lauren - Customer Support
Very disappointed battery barely lasts a day
I’ve had my PitPat for about a week, bought brand new. The battery is lucky to last a day and a half, very disappointing. I bought it as taking my dog away in case they get lost. As the battery is so poor how would I find her.
6 April 2026
Unprompted review
Reply from PitPat
Hello Marie
Thank you for your review.
I'm sorry to hear you are having issues with the battery life on your device.
The PitPat does rely on good network coverage in your area in order to have a prolonged battery life and to work how we'd hope.
Looking at the logs, I can see the device is really struggling in your area so I believe this may be network related.
It doesn't look like you've reached out to us so I have reached out to you directly to establish what might be happening.
Please be assured that, if we can't improve things for you, we can offer a full refund within our 42-day returns period.
Lauren - Customer Support
Tracker
Have had PitPat tracker for 4 years, great product. Great for keeping eye on activity levels with the security of having tracker if needed. Great customer services anytime I’ve had to contact them. Would highly recommend
6 April 2026
Unprompted review
Reply from PitPat
Hello Lisa
Thank you for your review and for being such a loyal member of Our Pack!
It really is fascinating how much activity our doggos get up to!
We really appreciate your loyalty and for trusting us with those just-in-case moments when your dog heads off on their own adventures!
Delivery sorted quickly
Royal Mail failed to deliver my original order but PitPat very quickly sent me a replacement. Very good customer service.
30 March 2026
Reply from PitPat
Hello
Thank you for your review.
I'm sorry to hear that your replacement Velcro hasn't reached you, but we really do appreciate you updating your review :)
Lauren - Customer Support
It won’t connect with my phone and…
It won’t connect with my phone and won’t charge .
No help from customer service or customer support . Very disappointing
24 March 2026
Reply from PitPat
Hello Angela
Thank you for your review.
I'm sorry to hear you are having issues with your device after such a short period of time.
Looking at your logs, I can see the new device has attached, but failed to activate.
However, I can't see any correspondence from yourself regarding this so I don't think anything you have sent to our support team has been received.
I have reached out to you directly via email.
Lauren - Customer Support
Very effective and easy to use
Very effective and easy to use.
The pitpat tracker is simple to fit to the collar and remains in place The app functions well and is easy to use and track our dog.
30 March 2026
Reply from PitPat
Hello David
Thank you for your review.
I'm so glad the PitPat fits nicely on your dogs collar and all the functions advertised are working how you'd expect.
I hope you've enjoyed trying it out over the Easter holidays :)
Reply from PitPat
Hello Paul
Thank you for your review.
I'm happy to hear the tracking is working well for you and gives you that peace of mind for those just in case moments :)
Very pleased so far
Very pleased so far . Monitors activity and can see location. No monthly cost .
22 March 2026
Reply from PitPat
Hello Susan
Thank you for your review.
I'm glad to hear everything is working as you'd expect on the app and your are pleased with the activity and the tracking facility :)
Absolutely love it
Absolutely love it! It's give me peace of mind knowing that should my puppy run off, the gps is extremely accurate. It shows how many steps he's taken and where he's been during his walks.
29 March 2026
Reply from PitPat
Hello Linda
Thank you for your review.
I'm so glad the GPS tracker gives you peace of mind in case your pup decides to head off on their own adventures!
It is amazing how many steps they do compared to us on a walk :)
Nala
My wife takes our Nala on a really long walk on a Thursday afternoon into town to meet up with friends to Nala ,so pit pat gps makes it easy for me to follow her progress. If Nala decides to go walkabout (as I stay at home) I can easily relay where she is to my wife.
18 March 2026
Reply from PitPat
Hello Paul
Thank you for your review.
I'm glad to hear the device gives you peace of mind when your wife is our with Nala knowing that she is safe and you can enjoy relaxing at home.
I’m giving it a 3 star as the GPS can…
I’m giving it a 3 star as the GPS can take around 30 seconds to connect when a AirTag is instant. It also uses about 5% of battery a day which drains it quickly.
Otherwise it is quite accurate on the location, just need to connect quicker as a dog can cover some ground in 30 seconds .
28 March 2026
Reply from PitPat
Hello Steve
Thank you for your review.
In regards to the battery life, this actually sounds quite good especially if you are live-tracking as well. I have to charge my own device about every 5 days.
In regards to the connection, you can adjust this within your dog's profile photo. We would also recommend selecting Start A Walk before heading out on any adventures. You should then find that when you do need to use Find My Dog it is much quicker and updating every 10 seconds.
Please do reach out to us directly at help@pitpat.com if you require any further help.
Reply from PitPat
Hello Christine
Thank you for your review.
I'm glad that your products arrived quickly prior to the Bank Holiday weekend :)
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