The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... See more
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Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows... See more
Company replied
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... See more
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We have had PITPAT tracker for 4 years and it works well, if a little slow to connect at times - there is no subscription so can’t complain, although if I had lost the dog it would seem like for ever... See more
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Company details
- #134 of 154 best companies in Pet Care Store
- #26 of 33 best companies in Pet Insurance Company
- #238 of 265 best companies in Pet shop
About PitPat
Written by the company
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Contact info
5 Brooklands Avenue, CB2 8BB, Cambridge, United Kingdom
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4.3
Excellent
4K reviews
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Reply from PitPat
Hello Jill
Thank you for the review.
I'm glad to hear you are having a good experience so far with your device :)
Issue with out GPS tracker quickly sorted.
We had an issue with out GPS tracker, one email and the response was fantastic. The customer service was outstanding, they clearly understand that it's important to be up and running with the tracker so our dog is protected. I highly recommend this company and the product, the GPS works well. Very happy customers.
5 March 2026
Unprompted review
Reply from PitPat
Hello Mark
Thank you for your review and for your lovely comments regarding our customer support team. I'm so glad they were there to lend a paw when needed. Our main priority is giving you that peace of mind so I'm glad we were able to help.
Rectified my query quickly new PitPat…
Rectified my query quickly new PitPat delivered on time would not hesitate to recommend PitPat & their customer service
22 February 2026
Reply from PitPat
Hello Christina
Thank you for your review.
I'm so glad our Support Hounds were on hand when needed!
Nice lightweight design, simple to set up
This device was delivered very quickly and is easy to set up and attaches well to regular collar. However, we wanted it for reassurance when taking our dog into the woods, having lost her once, and the signal does not work there. I am sure it would work well if you had a dog who runs off in open fields (ours doesn't) but Pit Pat have agreed to refund us so I would recommend giving this product a try depending on what you want it for.
18 February 2026
Reply from PitPat
Hello Ceri
Thank you for your lovely review, even though you've found PitPat doesn't have the coverage required in your area.
It does rely on good LTEM and NB-IoT coverage in order to work correctly and update your dog's location.
Once we receive your device, we can then process the refund for you :)
Reply from PitPat
Hi Robert,
Thank you for taking the time to leave us this review.
We're happy to hear that our support was helpful when you experienced a problem.
Wishing you endless safe and happy walkies!
Best woofs,
Nadia
Love my pit pat its really worth it
Love my pit pat its really worth it
6 March 2026
Unprompted review
Reply from PitPat
Hi there,
We are glad to hear that you find it valuable!
Thank you for your positive feedback; we truly appreciate it.
Best woofs,
Nadia
Reply from PitPat
Hi Lynda!
We're happy to hear that you found our service easy to use.
Thank you for your positive feedback; we appreciate it!
Best woofs,
Nadia.
One of my dogs crunched up another…
One of my dogs crunched up another dog's PitPat tracker! The Company were very helpful and offered a discount on a replacement tracker.
27 February 2026
Reply from PitPat
Hi Lesley,
Thank you for taking the time to share your feedback.
We’re glad to hear that our team was able to assist you with a replacement tracker and offer you a new device at half price.
Wishing you and your pack many wonderful walks ahead!
Best woofs,
Nadia
Battery doesnt last long enough
Battery doesnt last long enough! my dog goes to daycare and by the time i pick him up the pitpat has died so doesnt work on his walk....really disappointed with it.
25 February 2026
Reply from PitPat
Hi Vicki,
Thank you for leaving your thoughts on your PitPat here.
Have you contacted our Helping Hounds? help@pitpat.com
We would be interested in how long the battery is lasting as well as your local network coverage in the area.
We will certainly be able to help stretch out the battery a little longer.
If you could get in touch today, we will hopefully be able to give you some tips to get things working better over the weekend.
Of course, if things aren't going to work out, we will be able to bring your PitPat back and arrange a full refund. We wouldn't leave you out of pocket, and you certainly haven't wasted your money.
Best woofs,
Mark - Customer Support
Great for finding my little girl when…
Great for finding my little girl when she runs away
26 February 2026
Reply from PitPat
Hi Peter,
Thank you for taking the time to leave your review!
We are delighted to hear that our Tracker is keeping your loved one safe and found.
Best woofs,
Nadia.
Very impressed with the PitPat tracker…
Very impressed with the PitPat tracker , I live in the countryside surrounded by fields and it’s peace of mind knowing I can track Rosie instantly should she decide to go for a wild potter !
19 February 2026
Reply from PitPat
Hello Zowie,
Thank you for your lovely review!
We're glad to hear that the PitPat tracker gives you peace of mind knowing you can track Rosie in the countryside. :)
Nina - Customer Support
Delivered on time simple to setup.
26 February 2026
Reply from PitPat
Hello John,
Thank you for your review!
We're happy to hear that you found PitPat easy to set up, and that it arrived on time for you!
Nina - Customer Support
PitPat has always been very reliable…
PitPat has always been very reliable and, on one or two occasions, helped trace our dog after going off adventuring in the woods, etc.
After the unit malfunctioned, I found the support from PitPat to be excellent. Always very quick and constructive responses, and always went one step further in helping the customer than I ever expected.
3 March 2026
Unprompted review
Reply from PitPat
Hello Edward,
Thank you for your lovely review!
We're happy to hear that PitPat has been reliable for you, especially in those adventurous moments! We appreciate your kind words regarding our Support Hounds' response :)
Nina - Customer Support
Very good and easy to use and keeps…
Very good and easy to use and keeps track of the dogs activity and recommends how long I should walk him each day.
25 February 2026
Reply from PitPat
Hello Francis,
Thank you for your review!
We're glad to hear that our product is a helpful addition to you and your dog's life :) We appreciate you taking the time to share your experience!
Nina - Customer Support
First class customer support
Really fast and helpful support from customer services. Resolved my issue with friendly and professional advice.
Couldn't be happier 👍
25 February 2026
Reply from PitPat
Hello Alastair,
Thank you for the lovely review!
We're happy to hear that our customer service team provided swift, helpful support and resolved your issue with the appropriate advice. We highly appreciate your feedback :)
Nina - Customer Support
After having an PitPat activity tracker…
After having an PitPat activity tracker through biscuit I was so pleased with it.
So we upgraded to the pit pat tracker it is so easy to use and set up itself
It’s great and easy to use and no subscription.
25 February 2026
Reply from PitPat
Hello Steve,
Thank you for your review!
We're glad to hear that you were happy with your activity tracker and found the upgrade easy to use. :)
Nina - Customer Support
A top quality tracker with top rate customer support
Pit Pat offer a wonderful well designed tracker which is compact and small. The no subscription service is a real bonus and the health and tracking features are great. You really need a good signal in your local area to make the most of the advertised battery life but customer service and support is second to none.
3 March 2026
Unprompted review
Reply from PitPat
Hello Chris,
Thank you for the lovely review!
We're happy to hear that you find the tracker well-designed and appreciate the no-subscription option and its features. We appreciate your feedback regarding the signal's impact on battery life, and are looking to improve this. Thank you for your kind words about our Support Hounds!
Nina - Customer Support
Helpful when it was lost and found
Helpful when it was lost and found. Speedy replacement . Cheerful lady.
18 February 2026
Reply from PitPat
Hello Liz,
Thank you for your review!
We're happy to hear that our service was helpful and the replacement was quick. We appreciate your positive feedback about our Support Hound! :)
Nina - Customer Support
Reply from PitPat
Hello Loraine
We're happy to hear that you had a great experience with our product and quick delivery. Thank you for your positive feedback!
Very reliable & trusted piece of…
Very reliable & trusted piece of equipment.
Great value for money.
17 February 2026
Reply from PitPat
Hello Marion
We're happy to hear that you find our equipment reliable and a great value. Thank you for your trust and positive feedback!
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