I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... See more
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See what reviewers are saying
I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... See more
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A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... See more
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I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... See more
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Company details
Written by the company
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contact info
120 Vantis, 92656, Aliso Viejo, United States
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4.2
Great
824 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful chat support and great products
I have purchased so many plugins from Pixelfilm I could probably own stock in the company. Today I had a problem with an entire batch of plugins I recently purchased (red screen of death). So I used the chat support and was easily and quickly in touch with an agent who was extremely helpful and patient. With a few screenshots, some software downloads, and some re-installs, I was up and running in no time! Word of advice - download the free installer! I didn't even know that existed and it makes everything so much easier. :)
12 July 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback, Julie! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
So grateful for the support staff
So grateful for the support staff. They are always awesome and very patient. These plugins are quality and at a great price. Couldn't do the quality work I do without them.
11 July 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us L.Kunzie! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
First class serve from Pixel Film Studios
I was really stuck installing some of the amazing plug ins on Final Cut Pro on my mac, but after online help from Chloe on the Pixel Films Studios helpline, everything has been resolved and I am now up and running once again! Fabulous service and very patient, really a first class experience. Thank you Chloe!
5 July 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback, Mark! 😁 We are so thrilled to know that you were satisfied with the customer support that you received from Chloe! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
One of the best available plugins for FCPX
One of the best available plugins for Final Cut Pro X. We work on Apple computers since 1992, and we loved PFS since the first day. Great after sale service and supports agents. Greetings from Marbella, Southern Spain.
30 June 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for supporting us over the years, Greg! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon! 😉👍
Reply from Pixel Film Studios
Thank you for your wonderful words, Jacal Studio! We appreciate your support and are glad to hear that you were able to get up and running fast thanks to the help of our customer service!
If you ever need any more assistance, please feel free to contact us again! 😊
https://bit.ly/PFS_Support
Unmatched Customer Serviced Skills
First, this review can get long very quickly but to save time, I will give a quick Cliff Note: I'm pretty embarrass to state how much time I stole of the customer rep's time, but it was over an hour, maybe two or longer. The rep held my hand through figuring out which plugins were not working, upgrading, and so much more. I was searching folders on my computer, sending screenshots, etc. I am so appreciative of the rep's patience. There is no way that I would have known what to do when issues arose if the rep was not on Chat with me. It would not have happened today because I did not have the additional time to research and try various things. I love amazing customer service skills and I experienced that today.
28 June 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback,Ty Cooper! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Great support, great plugins.
Honestly, while some plugins take a little wrestling to get working under newest versions of FCP etc, they have some great powerful software at great prices, and with over 20 of their products, have become a staple in all of my workflows for TV, Social media, and other projects. Seriously, great support as well.
23 June 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Luke! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
This Is Customer Service
Wow! That is how you take care of your customers. I've been using this company for YEARS and this was the first time a software update has stunted my work. After searching forums, YouTube and page after page of Google for an issue that was inherent with the program I was using, a 3min Chat window was all I needed to get rolling again. PFS Customer service identified my issue quickly and had a solution ready in no time. The next best thing.....they waited in the chat for me to go through the entire process to ensure that my issue was indeed resolved to my satisfaction level. Yup, they've got a customer for life!
21 June 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for supporting us over the years, Grey Paul! We are always doing our best to bring the best, most affordable plugins to the FCPX community and we aren't stopping any time soon! 😉👍
Highly recommended effects for your next project with FCPX
I am thoroughly impressed with the products from Pixel Film Studios. Their innovative tools and plugins have transformed my video editing process. The quality of effects and transitions is exceptional, and their user-friendly interface makes it a breeze to use. The customer support is also top-notch. I highly recommend Pixel Film Studios for content creators and filmmakers seeking to enhance their visual storytelling.
21 June 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for the support, Erik! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
I ordered 3 Products from Pixel Film…
I ordered 3 Products from Pixel Film Studio's that I feel will bring Value to my small Quinceanera Photography Business, I have also made two tickets for live assistance to which the waiting was zilch! prompt assistance and walked me through step by step to fix the issue which was on my end. Cannot say enough about Pixel Film Studio's follow-through in service!
16 June 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your glowing review, Al! We are so incredibly happy to hear that our plugins are helping take your Quincenera business to the next level. Nothing makes us happier than to see our customers blow their clients away with their awesome skills and ! We make sure to try and provide the best service possible to help you get back up and running with any issue so you can get back to your work quicker than you can say Pixel Film Studios (or at least, we try our best.) ;)
Please contact us again if you need further assistance and we will be happy to help!
Recommend!
I like their products, they make it easy for me to work! Not always fully compatible but still does the trick!
15 June 2023
Unprompted review
Reply from Pixel Film Studios
Hey there Jack! Thanks for your feedback. We are happy to hear you are enjoying the plugins!
We are still currently working on updating some plugins in our library for FCPX 10.6.6. and Apple Silicon, but our team is hard at work trying to get these remaining updates out as soon as possible. We appreciate your patience and understanding!
Please contact us again if you need further assistance and we will happily help in any way we can!
giving you guys 5 stars for the…
giving you guys 5 stars for the support. Lately however I have had to reach out so often, it seems like weekly, and it's always I feel like a new process of how to use the things to fix the issues I'm having. I'm aware that some of the issues could be due to apple being Apple...but regardless it's frustrating from an aspect of time management...
12 June 2023
Unprompted review
Reply from Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Christopher! Our Live Chat agents are always happy to help whenever you are experiencing any issue. Thank you for your support! We hope you’re enjoying the plugins!
Pixel Film Studios is actually the G.O.A.T.!!!
Pixel Film Studios is actually the greatest of all time! I've been using their products for YEARS and have only had a few issues, which have been resolved each time. The support staff is amazing - able to walk me through my issues and solve them extremely quickly.
And even mentioning the products, top of the line, simply incredible!!! I used the Audio Visualizer for so many projects and the lyrics template, to make amazing music videos that people truly enjoy seeing. It's all thanks to PFS!!!
12 June 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback,Kevin! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
GREAT PLUG-INs
Wonderful plug-ins--they have upped the videos that I produce, making them more visually appealing, entertaining, and comprehensive. The customer service is amazing, especially Chloe. I appreciate the hard work the entire team puts into these products, from the engineers to the support staff. Thank you!
2 June 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate your feedback, Ellen! 😁 We are so thrilled to know that you were satisfied with the customer support that you received! We try our best to make sure that the troubleshooting instructions we provide for our customers is easy to understand so that you can get your plugin up and running as soon as possible! If you require any more assistance or have a question or comment, please feel free to reach out to us again! We look forward to helping you! ✨
Great plugins and Great Support!
Plugins are creative and affordable. tech support is excellent! I highly recommend Pixel Film products!
31 May 2023
Unprompted review
Reply from Pixel Film Studios
Thanks for choosing Pixel Film Studios, Kenrick Rampial! We hope you continue to enjoy our products and get awesome results on your next project! 😊
Quality & Value
Quality & Value
These plugins are wide ranging and usually pretty flexible in their implementation. Very good value, and excellent customer service. I was recently on the road and having difficulty opening a project because of mismatched versions between my studio computer and laptop. I was able to reach their support chat quickly, and they solved the issue within 15 mins. Saved my skin as I was able to make crucial edits and deliver on time. I also appreciate their frequent updates and large packages that are continuously updated and expanded at no additional cost.
25 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Thomas! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
perfect website + excellent
perfect website + excellent, fast support! Thank you
19 May 2023
Unprompted review
Reply from Pixel Film Studios
Happy to hear that we were able to get you up and running fast, Andreas! Thank you for your support! We hope you’re enjoying the plugins!
I've been using Pixel Film Studios for…
I've been using Pixel Film Studios for years; they are excellent and have a great and fast support system.
16 May 2023
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Gord! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
PFS is AWESOME!
I've been using Pixel Film Studios for years and they are awesome. Customer service is great. They come out with regular updates to keep up with all the changes in tech and I will continue to use them for plugins for the foreseeable future!!
15 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for your awesome feedback, Jonathano! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects!! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Good luck on your next Project! 🥂
Nice plugins
Nice plugins. Makes my movies a bit more fun! And if something is not clear, you will be helped very well!
9 May 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for the support, Ruud! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
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