I've been using Pixel Film Studios plugins for a while, and their email support is super fast—every time they helped me solve issues quickly. They have a huge variety of plugins that work for almost a... See more
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See what reviewers are saying
I’ve been using Pixel Film Studios plugins with Final Cut Pro since 2017. I started with their transition effects, and now I rely on their tracking tools daily—they consistently deliver excellent res... See more
Company replied
A great source of professional plugins, which for Final Cut can be a somewhat limited choice. Very good email support, Ive had a few issues over the years with their plugins, but typically easy enough... See more
Company replied
I rarely leave negative reviews, but this experience was genuinely frustrating from start to finish. I purchased a Pixel Film Studios stabilizer plugin and signed up using my Google account, whi... See more
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Company details
Written by the company
Established in 2006, Aliso Viejo, California-based Pixel Film Studios is an innovative developer of visual effects tools for the post-production and broadcast community. Their products are integrated with popular non-linear editing and compositing products from Apple FCPX. Apple, the Apple logo, Mac OS X, and Macintosh are registered trademarks of Apple Inc. in the U.S. and/or other countries. All other trademarks and trade names are the property of their respective owners.
Contact info
120 Vantis, 92656, Aliso Viejo, United States
- 949-540-6752
- support@pixelfilmstudios.com
- pixelfilmstudios.com
4.2
Great
824 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had trouble with the red screen and…
I had trouble with the red screen and my advisor was patient and led me to a solution
13 January 2023
Unprompted review
Reply from Pixel Film Studios
Many thanks for the support The Fog! 🙏 Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash ⚡️Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Absolutely phenomenal plugins for any…
Absolutely phenomenal plugins for any project and even better customer support!
11 January 2023
Unprompted review
Reply from Pixel Film Studios
Thank you so much for the support, Max Zoghbi! We try our best to make your editing process easier than ever to get the best results. We know your next video is going to rock! 😎🤘🎸
Honesty love the products this company…
Honesty love the products this company makes, but was concerned about compatibility w/ my new M1. I did have some issues, but I went to website, got an agent to assist and within a minute the issue was fixed and I was back up and running....if only all software developers were this responsive and easy to deal with. Thank you Pixel Film Studios!
3 January 2023
Unprompted review
Reply from Pixel Film Studios
Thank you for the support, Troy! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon! 😎
The plug ins are AWESOME! The technical support is EVEN BETTER!
The plug-ins are awesome! They enhance every project I have worked on and take it to the next level. What I appreciate the most is the technical support that is available and the timely support you get so you can complete your projects on time.
27 December 2022
Unprompted review
Reply from Pixel Film Studios
Thrilled to hear that you are happy with the support you received, Sam!! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! 💪✨ We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help! 😊
The customer service
The customer service: quick, precise, effective
23 December 2022
Unprompted review
Reply from Pixel Film Studios
Thank you Travis! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
If you use FCP you need to check this out!
I've been looking for plug-ins for FCP and was so happy to find this company. I do a one camera shoot so when I saw FCPX Camera and realized it would make my videos look a million times better and like I have a camera person shooting it, I HAD TO buy it. I also got the social media pack which is a lot of fun. Super easy to use and download.
22 December 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much for the support, John! We try our best to make your editing process easier than ever to get the best results. We know your next video is going to rock! 😎🤘🎸
Great time saver and creativity booster
Great time saver and creativity booster
PFS PlugIns are providing real value to my video creation process. Especially while trying new things and styles it is soooo helpful to have a set of tools ready to get used to provide quick results. I'm really recommending these plugins with a good price that exceeds the value you're getting out of it.
11 December 2022
Unprompted review
Reply from Pixel Film Studios
Thrilled to hear that you are happy with the plugins, PW FCPX! We hope that you continue to enjoy your plugins, and if you encounter any issues, feel free to contact us! We are here to help! 😊
I have been very pleased using Pixel…
I have been very pleased using Pixel Film Studio plug ins. They have saved me a significant amount of time in editing and allowed me to add additional flair to projects. The customer support has been very helpful and honestly couldn't recommend them enough. Obviously some plug-ins have more value than others and your needs will vary from mine but I'm sure there is at least one that you could benefit from.
9 December 2022
Unprompted review
Reply from Pixel Film Studios
Thanks for choosing Pixel Film Studios, Jusup Sandoval! We hope you continue to enjoy our products and get awesome results on your next project! 😊
I have many of their products
I have many of their products, and they are first-class, easy to use, well-designed, and save you a ton of time. They have a plug-in to do just about anything! On top of all this, they are reasonably priced. Finally, they have a support chat section that people respond to and help you when you need something. BRAVO Pixel Film Studios.
7 December 2022
Unprompted review
Reply from Pixel Film Studios
Great feedback to get from you Jordan! We are overjoyed to hear that you are enjoying the plugins! We'd love to see what you are creating with our plugins! 😀
I really love Pixel Film Studios…
I really love Pixel Film Studios products I purchased. Easy to use and great results!! Their customer service is always great and help me to resolve issue so quick!
7 December 2022
Unprompted review
Reply from Pixel Film Studios
Thank you Media Focus, Inc! We are glad to know that you had a positive experience with our customer support! We hope you continue to enjoy using our plugins!
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us Hal Humphreys! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Not overpriced
I like that the plugins are not overpriced. Customer support is awesome with life chat option. The flexibility of titles could be improved though.
29 November 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much for the kind words, Tibor! 😀 We do the best we can to provide easy to use products that produce great results for an affordable price.
I love Pixel Film Studios' plugins
I love Pixel Film Studios' plugins, and I also love their support! It's such a great company. Firstly, their transitions and titles are terrific, and I've used them on several professional and personal projects. Secondly, their support is outstanding. They are patient and know their stuff. Pixel Film Studios are my first choice for Final Cut Pro plugins!
23 November 2022
Unprompted review
Reply from Pixel Film Studios
We appreciate you taking the time to share your positive experience with us MJF! Thank you so much for your support! We hope you enjoy the plugins! 😊 Please feel free to contact us again if you have any further questions or comments, we would be more than happy to help! 👍
Awesome group of people to work with
Awesome group of people to work with. Cool products and makes it easy for FCPX. Great service and support!
21 November 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Dan! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
I am delighted with my new PixelFilm Plugs!
In my beginnings in Final Cut they have given me a lot of creativity, they are practical, comfortable and with very good results. In addition, of all the installations I only had one incident with one installation and a support agent solved it quickly and comfortably through the chat in three minutes. Fantastic!
15 November 2022
Unprompted review
Reply from Pixel Film Studios
Thank you for your support, Jordi! 🥰 We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments! 👍
Great experience
Great experience! Very good attention - walked me through the whole process when I needed to re-install!
10 November 2022
Unprompted review
Reply from Pixel Film Studios
Glad to hear that we could help you out, Clara! Please contact us again at our support chat if you ever need further assistance. Our Live Chat & Ticket support is available M-F 8 AM to 4 PM Pacific Time.
https://bit.ly/PFS_Support
Great Product and Support
I have enjoyed using my plugins for FinalCutX since 2016. Most of the plugins I have downloaded have been very easy to use and the effects have made my videos stand out. The support is excellent and knowledgable! When I got a new computer and was not able to trouble shoot the issues on my own, the support stayed on the chat with me until I was fully functional again. This is a company that has excellent effects and great support. It is easy to find your downloads on their site for whenever you need them again. No regrets in these purchases.
4 November 2022
Unprompted review
Reply from Pixel Film Studios
Thank you so much Jason for your glowing review! We're more than happy to help out with any issue! We hope that you enjoy your plugins and we truly appreciate your support over the years! It helps us keep going so that we can continue to offer awesome plugins for FCPX. Please feel free to contact us again if you need any further assistance! 😄
https://bit.ly/PFS_Support
BEST COSTUMER SERVICE I'VE EVER SEEN
Hello, I had a few issues with installing the plugins on my Mac, well the team was just amazing. Thank you all for the great plugins and the even better service.
27 October 2022
Unprompted review
Reply from Pixel Film Studios
We are happy to hear that you had a positive experience with our support agent, Chris! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! 😀
Best plugins and the best support
Long time customer, Pixel Film Studios have the best plugins for Final Cut Pro, and the support is always there to help in case you need.
26 October 2022
Unprompted review
Reply from Pixel Film Studios
Happy to hear you're pleased with our support,Nelson! We will always do our best to solve your issue as quickly as possible! Hope you enjoy the plugin and we can't wait for you to see what else we have in store for the FCPX Community! 😉
FCPX Editing Suite Bundle
I bought the FCPX Editing Suite Bundle. I love the Stabilization and Defocus. I do real estate videos and I sometimes have shaky shots and want the subject to be in the center and it makes it look so nice. Also, I love the defocus feature because I get caught in the mirrors so I can easily track myself with key framing individually. Also can't wait to use the PIP to highlight certain features in the house.
25 October 2022
Unprompted review
Reply from Pixel Film Studios
Great feedback to get from you Danny! We are overjoyed to hear that you are enjoying the plugins! We'd love to see what you are creating with our plugins! 😀
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