I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
Company replied
Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality photo editing
Very good quality photo editing and timely turnaround. Quite pleased and at a very reasonable cost. Much better than 5er!
20 March 2019
Unprompted review
Reply from Pixelz
Hi Jonathan,
I am delighted to hear that you are so happy with both our editing services and turn around time. At Pixelz, we understand time to market and top-notch image editing is the backbone to a successful e-commerce business. And keeping the cost down won't hurt either!
Thanks again,
Ian Mitchell
Customer Success Integration Manager
It's a real blessing to have quality…
It's a real blessing to have quality photos and good service at an affordable price. Just started using Pixelz and plan to keep on.
15 January 2019
Unprompted review
Reply from Pixelz
Hi Donald,
Thank you so much for such kind words! I am delighted to hear we have been able to offer you a great service at the right price! It is what we are aiming for after all!
Looking forward to growing the partnership in the future.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Desktop? Ipad?
First, everything looks amazing! The only problem is that I can't find a source to get help. So I'm using this review section to find an answer. Can ipad pro be used with this software? Or does it have to be a desktop computer?
9 January 2019
Unprompted review
Reply from Pixelz
Hi Lindsay,
Really happy to hear that you are happy with our services!
In regards to your question at hand, you are able to use our services on both a desktop computer or on an Ipad Pro.
We have our knowledge base that you are more than welcome to check out at https://support.pixelz.com/hc/en-us
Additionally, you can reach out to our support team at cs@pixelz.com and they would be delighted to assist!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi Emma,
Thank you very much for letting us know that you are happy with the results!
We are always striving for the best possible results, in the quickest amount of time.
Happy Editing ahead!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Pixelz was fast
Pixelz was fast, really easy to use, and my images turned out perfectly!
8 December 2018
Unprompted review
Reply from Pixelz
Hi LYT,
Thank you very much for such super feedback!
We understand the need for our customers to increase their time to marketing, and taking away the worry around getting on point product photography!
Happy to hear that we were able to do that for you.
Many Thanks,
Ian Mitchell
Customer Success Integration Managers
Amazing!
Very impressed with the quality of work. The cutouts are superb on very complex items. Pixelz is reliable and very efficient, with a really fast turnaround. I don't know how they do it for the money!
4 December 2018
Unprompted review
Reply from Pixelz
Hi Geraldine,
Great to hear your feedback! I am really happy to hear that we were able to help with your complex images. We always strive to be efficient, effective and speedy! We know how important it is with time to market.
Thanks again for choosing to work with us.
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
This is fantastic and inexpensive…
This is a fantastic and inexpensive service with a very speedy response time. Great for Amazon sellers who need a white background on product shots, Flawless pictures within 24 hours. What more could you want? Responsive support if needed and more complex editing when required.
A Fantastic service.
4 December 2018
Unprompted review
Reply from Pixelz
Hi Tom,
Thank you very much for such high praise. I am really happy to hear that we have been able to offer a cost-effective, and speedy service to you!
Equally, I am glad we were able to do both the bread and butter, and the more complex stuff for you!
Looking forward to continuing to work with you!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Very disappointed in pixelz
Very disappointed in pixelz. I have been using them for years and was always happy. I sent in a picture to be fixed and paid for it. But they won't tag the tag off the product (which they have done for all my pictures for the last few years) unless I upgrade to an expensive plan. So I paid but they won't finish my picture
I would like to give negative stars but that isn't an option.
30 November 2018
Unprompted review
Reply from Pixelz
Hi Lisa,
Thank you very much for reaching out and for sharing your thoughts. I am very sorry to hear that you are no longer happy with our services.
From reviewing the image in question, I can certainly understand the frustration caused. I do want to stress that we have a 100% satisfaction guarantee, so we if we are not able to do something we will make sure that you are not charged.
You have been a very loyal and active customer for more than two years, so I will be reaching out to yourself very shortly to continue the conversation.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Fast and bad editing
I find that I have often fix the work they've done. There are no standards there as I can tell the edits are done by different people. I find they have layers that are empty but should be edited. They may get the work done fast, but it's not done right.
30 November 2018
Unprompted review
Reply from Pixelz
Hi Betty,
Thank you very much for letting us know your thoughts.
I am very sorry to hear that you are not happy with our editing services as of right now. We do offer a 100% guarantee, so I would really like to work with you in order for you to be a success here at Pixelz going forward.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Like your service and everything
Like your service and everything, thanks a lot
24 November 2018
Unprompted review
Reply from Pixelz
Hi Angelika,
I would like to thank you for choosing to work with us here at Pixelz! I am really happy to hear that you enjoy our services and the offerings that we have.
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
PIXELZ ROCKS....customer service is the…
PIXELZ ROCKS....customer service is the best!!! I'm very grateful I found this company online. The assistance of Pixelz have created a better opportunity for my brand NewDayNewSmile.com t-shirt line to impact the world.
20 November 2018
Unprompted review
Reply from Pixelz
Hi Lynis,
Wow! You have made everyone here at Pixelz day! I am so happy to hear that you are not only happy with our image editing but our customer service as well!
All of our Customer Support Executives are former editors at Pixelz, so they are the best resources in making sure you get the images you need.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Fast turnaround
Fast turnaround. Quality procesing and quick and competent support.0
19 November 2018
Unprompted review
Reply from Pixelz
Hi Anders,
Great to know our ultra fast delivery times were of use to you! Our support team is ready and waiting to help 24 hours a day, 6 days a week!
Many thanks,
Ian Mitchell
Customer Success Integration Manager
Great service
Great service! Really fast and professional quality. Highly recommend!
18 November 2018
Unprompted review
Reply from Pixelz
Hi Felicity,
Thank you very much for the kind words!
I am delighted to hear how happy you are with our services.
Happy editing ahead! :)
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
Great quality, lightening fast, and easy to deal with.
I use Pixelz' for my Amazon images.
Their customer interface is very easy to use and easy to understand.
They return the work almost before you send it!
Their prices are competitive.
If you want a quality result Pixelz is the service to use.
You won't regret it.
14 November 2018
Unprompted review
Reply from Pixelz
Hi Martin,
Everyone here at Pixelz is glowing with such high praise. I am thrilled to read it!
We are always trying not only to have fast turnarounds, and best in class image editing services, but also a user interface that is easy, and intuitive to use!
Happy to hear that we achieved that for you.
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
Great experience, wouldn’t /couldn’t ask for more
I had a not so good experience, it turned out I had not given them good quality products to work with- I was at fault.
One of their marketing guy - Alberto - called wanting to ensure we were getting value for our money. After sending better images it allowed them to do what they do best. Looking forward to working with them more as we develop our brand.
6 November 2018
Unprompted review
Reply from Pixelz
Hi Gary,
First and foremost, Alberto is a great Product Specialist and one of our leading stars here at Pixelz. Delighted you were able to connect with him!
The better the images we receive, the better the images we can deliver, and I am really happy we were able to work with you to make a success. We are looking forward to working with you going forward, and scaling to match your needs as you grow!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi Catharina,
Thank you very much for letting us know you how happy you are with our services!
Speed is the name of the game and happy we were able to offer that to you.
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
So happy I found Pixelz!
Quick, easy, and affordable! As a start-up brand, many commercial photographers were charging me anywhere between $50-$300 to get a clean white background shot of my products, which is WAY over my photography budget. So happy I found Pixelz, and I will recommend them to everyone!
31 October 2018
Unprompted review
Reply from Pixelz
Hi Noelle,
It is absolutely amazing to hear that we have been able to hit all of these different need points for you! We love to empower startup brands to get the growth they strive for by offering solutions that meet their needs.
We are looking forward to continuing to with you and scaling to your expanding needs in the future!
Kind Regards,
Ian Mitchell
Customer Success Integration Manager.
Pixelz has been excellent for the…
Pixelz has been excellent for the growth of my small business. The promotional images are handled by professionals as it must be; there is no shortcut to a good looking image. Very glad to have found this service.
30 October 2018
Unprompted review
Reply from Pixelz
Hi Miles,
Thank you so much for the kind words. We are all about being an accelerator for small businesses! You are absolutely spot on, there are no shortcuts to fantastic product photography.
Kind Regards,
Ian Mitchell
Customer Success Integration Manager
Reply from Pixelz
Hi S.G.
Super to hear that you found our services easy to use and speedy as well. It is what we are aiming for here at Pixelz!
Keep the images coming!
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
Exceptional service and value
All my requests were processed on time and they produced precisely waht was requested.
25 October 2018
Unprompted review
Reply from Pixelz
Hi Greg,
Thank you very much for letting us know! To quote yourself, "Exceptional service and value" is what we are after. Delighted to hear we were able to deliver that for you!
Many Thanks,
Ian Mitchell
Customer Success Integration Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.