Pixeno Reviews 51

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Since being taken over by Exact hosting the support has completely gone down the toilet. I am going to move hosting provider as soon as I can.

Rated 1 out of 5 stars

Since being taken over by Exact Hosting the service has been awful. Currently trying to regain control of my site and email accounts, however I've had a single response from Pixeno in 24 hours si... See more

Rated 2 out of 5 stars

Pixeno were brilliant prior to selling to Exact Hosting. Now I get issues all of the time and my websites are constantly going down. Support was A* previously but these guys have really dropped the ba... See more

Rated 3 out of 5 stars

I started with the smallest shared package and then moved up to a higher spec once I had tested their service. I am now on a reseller package and at every step they have been excellent. My sites... See more

Company details

  1. Web hosting company
  2. DNS Provider
  3. Email service provider

Information provided by various external sources

Handcrafted web hosting for creative professionals. Run by a group of Web Designers and Developers, on a dark fibre network at the fastest data center in the UK.


Contact info

1.9

Poor

TrustScore 2 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

People who really care!

Here we go with real life case. I needed to host a Symfony 2 project somewhere in the web and chose *gator hosters. They do not change web root folder due to security issues - fine, I set up webhosting in no time, but later I needed to add another domain and my plan did not allow me to do this, I sent a request for upgrade (even though they mention timeframe of maximum 24 hours) and waited for 2 days. No update in tickets, live chat was not able to provide me even with any timeframe of completion. Cancelled! I was looking for another hosting provider, all of them are pretty good, overwhelmed with clients, has 1-2 times a week downtime and I remembered of Pixeno offer I got quite a long time ago and decided to try them again. Guess what? Its other way round. Pixeno mentions support tickets usually processed during working hours, and I moved on Sat or Sun (night!) and opened a Low-priority ticket to change web root for my project.... I got reply in no time! Low priority, weekend - Fixed! That's what a call a "Fanatic" support. Even though, I paid for my first month twice less then to *gator (due to a coupon code found in the Internet) I got times more care! Its really worth paying an extra few dollars a month to feel save. Also, quite a lot of web hosters offer only annual payments or setup fees (monthly), Pixeno accept monthly payments. To be honest, that day was made by Pixeno and I really thankful for it.

PS. Sorry for a long review ;)

PPS. Guys, do not let clients overwhelm your servers, these days there are a lot of people who are ready to pay more and get such service as you offer now. Do not become another *gator or *daddy type of hosting.

4 February 2015
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Oleg,

Thanks for your very kind words and detailed review. We're really glad to have you on-board, and I'll pass on your kind words to our support team - they always love positive feedback.

Rest assured we've always aimed Pixeno to be an exclusive, premium hosting brand with great support and not a cheaper oversold/overwhelmed server company with poor support coverage; so your in safe hands! :)

As always please let us know if you ever need any help, by contacting our friendly support team from your Pixeno account.

Kind Regards,
Matt Park
Pixeno Technical Director

Rated 5 out of 5 stars

Best. Company. Ever!

I've Been With Pixeno For Over A Year And I've Experienced The Friendliest Support Staff You Can Meet And Also NO Downtime!! Thier Support Staff Are Available 24/7 For Any Issues And They Will Get It Sorted! Hands Down The Best Hosting Company Ever!

25 January 2015
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Josh,

Thanks for your kind words and review. I'm glad you've had a great experience with us so far, we love having you on board :) As always please let us know if you ever need any help, by contacting our friendly support team from your Pixeno account.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

Amazing service!!!

Started using Pixeno to host my website! Best decision I've made, brilliant service and such friendly people to work with. Nothing's ever a problem.

10 January 2015
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Toby,

Thanks for your kind review - glad to have you on board here at Pixeno :) As always please let us know if you ever need any help, by contacting our support team from your Pixeno account.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

Great 1 on 1 Service and very reliable.

When dealing with hosting companies it can seem very daunting with the many companies and services they provide. I am very content with Pixeno due to their personal interaction with myself. They are fast to communicate to any and all enquires I had with an incredibly positive attitude. This is what separates them from the competition.

10 January 2015
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Alex,

Thanks for your recent review - great to hear you've had a positive experience with us so far. Support and communication are some our key focused areas, alongside running a fast and reliable service also - so your review is really encouraging for our team to hear that we're getting the balance right.

As always please let us know if you ever need any help, by contacting our support team from your Pixeno account.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

great support, beyond expectation

I asked for support at first when I found Pixeno, and they immediately helped me trough the tech issues, more than promptly. Recently I had to shut down my hosting and they heped me immediately, and their support was made of human touch and personal contact, and really moved me. I couldn't praise more for the true contact they show to their clients. Really the best. I would recommend Pixeno to anyone.

10 December 2014
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Nicoletta,

Thank you for taking the time to write us a review, we've really appreciated your custom and we do hope to see you again in the future.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

Expensive but Worth it

I have used many web hosting. Some of them are cheap one and some pretty expensive. But Pixeno is way better that all those. So if you want a reliable webhost and do some heavy duty hosting like modded worpress (thats what I use). Its running pretty smoothly with no downtime. So Thumbs up from me! :)

30 November 2014
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Nayan,

Thank you for your review, it's always great to hear such positive feedback from our customers.

We do invest a lot of money into using only the most reliable and fast performing servers available within the Pixeno network, so although we cost more than some other rival web hosts - we do like to think you get good value for money, with your service from Pixeno.

As always please let us know if you ever need any help, by contacting our support team from your Pixeno account.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

What you need for an advanced hosting company

I changed to Pixeno from a good hosting company because I wanted more control over my domains and hosting. I got all of that and more!

The quality of the help / technical staff is great and they're willing to do some simple techincal tasks. That, or give me simple directions for me to do it myself.

So would I recommend Pixeno to everyone? Maybe not, but for those who need the power that Pixeno offers I would without reservation.

25 November 2014
Unprompted review
Pixeno logo

Reply from Pixeno

Hi Kenny,

Thank you for you for writing a review on your Pixeno experience.

I'm pleased to hear that our support team is working well with you, and that you've now got the control over your domains and hosting that you desired!

As always please let us know if you ever need any help, by contacting our support team from your Pixeno account.

Kind Regards,
Matt Park

Pixeno Technical Director

Rated 5 out of 5 stars

Great Web Hosting Company

Pixeno advertises that it's a super fast and reliable hosting company, and it most definitely is. Reliable and quick to respond support when I need it and great prices for each plan. Best of all, little to no down time for my site. I highly recommend Pixeno.

5 September 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Hosting companies are everywhere, so it can be difficult to choose between them. For me, it doesn't matter how good the hosting may be technically if the customer service makes using it difficult. Pixeno's customer service and support is literally the best I have ever encountered, anywhere. They are personal, friendly, knowledgeable, flexible and you really feel like you're a valued customer, not just a number or a support ticket to be closed. I heartily recommend them. Oh, and their hosting products are top notch and really well priced too!

5 August 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant, Second to none.

They have super fast servers with brilliant backup solutions, their customer service is second to to one, fast answers every time, they are designer and developer friendly and the hosting is feature packed. I have found my online home!

1 August 2014
Unprompted review
Rated 4 out of 5 stars

Exchange rate make quality host uncompetitive

We got a heck of a deal when we joyed Pixeno. We have never had a problem. All of our interactions were seamless. Regretfully, the declining value of the Canadian dollar requires the non-profit that I work for to change our hosting. It sucks when a company does everything right and circumstances out of their control requires a client to move their business. Sorry about that!

31 July 2014
Unprompted review
Rated 5 out of 5 stars

Best shared hosting I've used

I have used many hosting companies, and for shared hosting I am certain that Pixeno is one of the best. No downtime in the year I've been with them, no need to contact support, and easy billing.

31 July 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

Great service maybe the best hosting experience I've ever had. Excellent

30 July 2014
Unprompted review

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