Pixizoo.se Reviews 

1,666
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

good quality and light weight to carry, it fit in my suitcase, wheels are good.

Rated 4 out of 5 stars

Outer shipping plastic bag was ripped and the duvet inside got a bit stained.

Rated 5 out of 5 stars

I bought a kk cruser pram for my baby and ended up ordering twice same product by mistake, didn't noticed any option over web to cancel. so, I Contacted customer care and they guided me very well. Go... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Välkommen till ett universum fyllt med barn- och babyprodukter. Det är vår målsättning att hela tiden utveckla och anpassa Pixizoo till våra kunders behov och önskemål samt alltid vara med på de senaste trenderna. En annan, minst lika viktig målsättning, är att vi vill ge alla våra kunder en unik upplevelse, både innan och efter köpet. Att vara en barnfamilj betyder ofta en hektisk vardag och därför ska det gå lätt och snabbt att handla hos Pixizoo Obegränsad returrätt på alla varor Gratis returfrakt vid byte Fri frakt vid köp för mer än 999 kr


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,666)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast

I had very good experience with Pixizoo.
It took exactly 4 days to receive my purchase.
I am very happy with the service.

5 September 2020
Unprompted review
Rated 5 out of 5 stars

I bought a kk cruser pram for my baby…

I bought a kk cruser pram for my baby and ended up ordering twice same product by mistake, didn't noticed any option over web to cancel. so, I Contacted customer care and they guided me very well. Got a response with in 24 hours via email for cancellation of duplicated order. Process was smooth.
My original order reached me in time, nicely packed . Thank you

2 August 2020
Unprompted review
Rated 1 out of 5 stars

Long delivery never gonna buy it there…

Long delivery never gonna buy it there again!

18 July 2020
Unprompted review
Pixizoo.se logo

Reply from Pixizoo.se

Hej Iwona,

I can see that your package has been ready for collection within the 5 working days that we promise. I'm sorry to hear that you think it's too long.

We are working on getting our delivery time down, so we hopefully soon are able to deliver faster than we can at the moment.

Have a nice day.

Kind regards,

Pixizoo//Anna.

Rated 1 out of 5 stars

customer service

Hi! This is 4 days that I made an order. But no delivery confirmation or any other news. I have tried to contact via Mail, facebook and phone. By phone they told me sorry, it seams that it is not shiped. I said ok, so cancell it and I will order in another place because it is a birthday gift. No, I cant, please call tomorrow. Tomorrow will be 5 days since I ordered. Very bad customer service. I had a nice experience year ago, but now very dissapointed and not sure what to do

2 July 2020
Unprompted review
Pixizoo.se logo

Reply from Pixizoo.se

Hi Evgenia,

Thank you for your review.

I am sorry to hear that you have not gotten your delivery yet. We deliver within 5 working days normally. Unfortunately you have´nt attached yout ordernumber here, so I can´t see what has happend with your order.

I would like you to call us again so we can figure out what has happend to your order.

I am sorry that I can´t help you any better from here.

Have a nice day.

Best regards

Pixizoo//Kathrine

Rated 5 out of 5 stars

Very satisfied

Delivered on time in less than a week and bought an authentic Kånken for a good price!

27 June 2020
Unprompted review
Rated 1 out of 5 stars

Returning goods

I have ordered an item and it did not fulfil my expectations. So I decided to return it
I was unaware, my fault thou, that I would have to ask to get the return label (that in almost all other websites/stores they sent it directly when sending the shipment) and I also have to pay. The most annoying thing is that in the letter/paper that came together with the shipment it explained how to return it: ask for the label, pay 49 kr, etc.
When I asked for the label, the email that was sent said that I needed to pay 95 kr. I got really disappointed I have to say... I have to ask for the label, print it myself, I thought that I would pay 49 kr and in the end it's 95 kr. I have to say that I will not order any other items from your store/website, the annoying part of printing the label myself and pay 95kr. I have to say it's too much. This is not a complaint because I should have read it before in the conditions in the website. But I just wanted to let you know my opinion.

13 February 2020
Unprompted review
Pixizoo.se logo

Reply from Pixizoo.se

Hi Daniela

The return label cost's 95 SEK you can read all about our returningprocess here https://www.pixizoo.se/kundservice#returnering-och-ngerratt

If your order from the danish website, the returnlabel will cost 49:- and you can read about it here https://www.pixizoo.dk/magasin/faq/retur/skal-jeg-selv-betale-for-returnering-af-mine-varer/

I'm sorry for the misunderstanding.

Pixizoo - Isabella.

Rated 5 out of 5 stars

Best deal and satisfying

This is the first time I ever heard about Pixizoo. But I found the best deal of Fjällräven Kånken bags of Landscape Art and red Re-Kånken for my nieces as present.
Within 4 days since I ordered, they are already in my hands. The bags are legit as I expected. I really satisfy with them and with Pixizoo for handling it really well. Thanks!

7 September 2019
Unprompted review
Rated 1 out of 5 stars

Package not delivered

I ordered stroller from Pixizoo site but package did not reach me. I am unable to track the shipment but money has been deducted from my account.

10 August 2019
Unprompted review
Pixizoo.se logo

Reply from Pixizoo.se

Hej Siddharth,

Tack för ditt omdöme.

PostNord har av misstag skickat din vagn i retur till vårat lager istället för att skicka den till dig.
Vi har tyvärr inte haft möjlighet att svara ditt mail under helgen för att våran kundservice har tyvärr inte öppet då.
Din vagn har vi skickat till dig igen och den ligger just nu på ditt ombud för att hämtas.

Vi beklagar PostNords misstag och hoppas att du blir nöjd med vagnen.

Med vänliga hälsningar

Pontus - Pixizoo

Rated 3 out of 5 stars

Shipping costs

Website is quite easy to use and I got my order very quick so there is no problem there. However shipping cost is too high. I paid 100 krones for an order that is 500 krones, that is not acceptable. I always order online from other brands as well and this is much above the average shipping costs that other online shopping sites have.

15 June 2019
Unprompted review
Pixizoo.se logo

Reply from Pixizoo.se

Hi Tugce,

Thanks for your feedback.

We have noticed this issue from our costumers and have now changed our shipping costs to from 99 kr to 59 kr and free shipping for orders over 999 kr instead of 799 kr.
We hope this is a more reasonable price for the shipment.

Let us know if we can help you with anything by contacting kundservice@pixizoo.se

Best Regards
Pontus - Pixizoo

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look