PJH Reviews 188

Another delivery today - they managed this at quite short notice, despite the Christmas rush and Covid restrictions. We were kept well informed about delivery time, they did their job politely and efficiently, so top marks from me!

PJH CALL CENTRE "COMPUTER SAYS NO" ROBOT
Why would anybody employ a moronic woman like this one? They emailed me saying they are going to deliver my B&Q order "between 7 and 1" on the 12th of December. This is a delivery NOT to a house, but to a small shed in a field in a remote rural area 3 miles from home. No power, no lights, no street lights, no neighbours, no road names and no house numbers. It's going to be dark until 8am, and judging by the poor performance of previous delivery drivers at B&Q, they'd struggle to find it in broad daylight and won't bother to try. It's a Saturday, and I don't want to get up at 6am to go and stand at the roadside in the cold for 6 hours, partly in the dark, perhaps for nothing. So being a logical responsible customer, I rang up the previous day to make sure they understood the conditions, the time of dawn and the possible 'elf and safety implications of delivering in the pitch dark. The delivery window is reduced to 2 hours - between 7 and 9am. Well, less waiting around for sure, but it means there is now a hugely increased likelihood that it's going to happen in the dark. But you can't reason with the charmless call centre woman. Nope, she just doesn't care, and if you won't go along with it, you won't get your delivery - simple. The day was saved by Gemma, who inadvertently called me soon after. She wasn't aware of my earlier exchange (no notes on the file, presumably) and was a lot more helpful. She recorded telephone numbers the drivers could use to contact me half an hour before arriving, so I could stay in bed until they were on their way and direct them to the site and notes about site conditions. Full marks to Gemma. And well done to your drivers, who did a splendid job. They phoned as promised, arrived on time, were cheery and polite. Thanks chaps! Pity about your ghastly colleague, though, whose behaviour seems calculated to undo so much of the good done by you.

We've had 3 separate deliveries in the last month. Very impressed. Prior communication on telephone to pass on instructions because we live in an awkward location to get to, went really well each time. And on the days, the drivers were all very friendly.

My Prima built under oven stopped working because the clock/timer was broken. It was covered under warranty but a fee had to be paid for fitting. An engineer attended but unfortunately hadnt got the right part and so one was ordered from the Czech Republic. This could not be sourced due to current conditions. A date could not be given for repair.
After some time I asked if it was possible to replace the oven. My initial fee was immediatley refunded, a newer updated oven was delivered within two days and one week later an engineer came and fitted it FREE OF CHARGE.
I have to dispose of the old one myself but all in all a great service from very friendly staff.

Delivery driver came to deliver some parcels at the adress and they urinating on the drive car parc I have pictures and videos with him I will post it all over the place this is disgusting

Always find PJH helpful. Never had a problem yet.

Ordered some drawers for my bedroom 7/11 from B&Q. It said this item would be delivered within 3 days. No update for 10 days, spoke to B&Q on twitter with no reply. They just then told me to ring PJH, who said it would be delivered tomorrow (didn't happen). Then spoke to B&Q who said they didn't; have info and passed me to PJH. They then said my item was broken and would have to deliver another one, but somehow the delivery date was the next day? As you can tell this didn't happen and since both B&Q and PJH are ignoring me or saying the other will let me know?

Ordered an item from B&Q, booked a delivery date. Item didn't arrive so had to chase. Booked another delivery date, didn't arrive. Chased again, item arrived this morning in a box that had clearly been opened and resealed, barely held together with sellotape. The item was visibly damaged through the massive gaps in the packaging. I refused delivery and am urgently chasing a refund.

I have been waiting just over 4 weeks for a part that was missing from my order. The persons on the end of the phone have been very helpful but the warehouse where the spare parts come from are completely ignoring the emails being sent, apparently my missing item has been ready for dispatch for nearly two weeks. The communication really needs to be sorted and whoever is responsible for replying to and dealing with the emails really needs sacking. This company is awful for after sales AVOID AVOID.

Why B&Q use these people is beyond me. I phoned them and was kept hanging on for almost 20 minutes. The delivery was 9 days late ( I say late but nothing had arrived!) when I phoned. Even though I'd left email and phone numbers no one phoned. They aren't late taking the money, strange that isn't it?
Every thing which is wrong with British business.
By the way, they cancelled the order

Ordered sliding wardrobe doors which were delivered on 7/11/20, joiner attended on 10/11/20 to install and when retrieving identified one door was damaged. Upon contact regarding this issue I was told that the goods would be replaced then following a telephone call this evening was then advised that the item could not be replaced as instillation had already taken place and the goods were inspected prior to delivery. I was not advised upon delivery to inspect the doors and secondly how could the inside aspect of the door (which was damaged) be inspected if the doors were packaged together? Disgusting customer service!

I always think you only know how good a company is if you're unfortunate enough to have a problem afterwards. PJH are not interested other than to make you pay again for an item which they damaged at some point during the delivery process.
I ordered bathroom furniture from Plumbing World online which I later found out is supplied and delivered by PJH.
It was delivered on 16/08/2020 and I signed the delivery note to say I hadn't inspected the goods. The furniture was then left untouched in my garage until the fitters came today (10/11/2020).
The fitting had been delayed due to Covid 19 and upon unpacking the items we came across one that was damaged inside although the outer packaging was intact.
I called Plumbing World online to let them know and they called PJH to arrange a replacement item.
PHJ came back to us to say that because 30 days had passed since delivery I would have to buy a new unit (£190) and that they wouldn't be replacing it free of charge.
I've read so many positive stories of some great companies who have gone above and beyond for customers when dealing with returns/delays due to Covid. Sadly PJH are not one of those companies.
I will check in future when buying and if PJH are involved in any way I will be taking my business elsewhere.
Shoddy treatment of a customer who had spent several hundred's of pounds!

Absolutely appalling!! If I could give 0 stars I would!! I urge everyone not to order through B and Q if you need a large item delivered, as more than likely it won’t arrive!! I ordered a storage unit and storage cubes nearly 3 weeks ago, was contacted by pjh to say that the cubes were not in stock and they didn’t know when they would be back in stock, so I asked for the unit to be delivered and for the cubes to be refunded. After numerous phone calls this was eventually done. Rearranged delivery with pjh for a certain day which YOU choose online, which states you will receive a phone call on the day of delivery to confirm what time it will arrive. No phone call! Phoned b and q and then received another email from pjh claiming my delivery was rebooked for the following day, surprise surprise it never arrived, no phone call or communication at all! Phoned b and q to say I wanted a refund for the unit to be told they can’t refund me as my item is ‘already on the van’. 3 days later it had still not arrived and no communication. Finally after an angry phone call again to b and q ( which takes an average of half an hour in a queue each time!!), I have been told I will be refunded. I have been passed from pillar to post over the last 3 weeks between these two companies, it is an absolutely disgusting!!

An appauling company.

You choose the deliver date "to suit you" (so you can ensure you are in and not at work).

The emails and text messagea all came through confirming the delivery date and time slot, 3 hours after the timeslot still no delivery, and no communication.

Tried for an hour calling 5 different numbers for advice. Eventually get through to be told its not coming today its not in stock.

They just dont bother to communicate this with you "because they didnt know" and instead let people wait in and waste peoples time.

They 'resolved' by rearranging my delivery date, next available 12 days later and on a day that i cannot be jn due to work!

Disgusting and if you look at reviews you will see it happens all the time.

B&Q should not use this company!

Ordered online a bathroom sink and pedestal from b and q 2wks ago. Got text and emails to say it was coming on the 4th November between 7am and 1pm. Rang the company at 1.40pm as it had not turned up. They told me it was not in stock and had to wait another 2wks. Didnt get a phone call or text or email. Disgusting lack of communication. Now I need to book another day off to wait for delivery. Will it turn up on that day or will I be wasting another day.

In the beginning I received:
We have received your order through B&Q for Splashwall material. Please contact us on (01738) 634455 to arrange delivery.
With all very best regards.
Shore Laminates
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My reply: 26.10.2020

Hi there,

Nice speaking with you just now. Presently I do not have a date when other items will be delivered, and therefore have no installation date with the builder. Once these have been delivered I will contact you. KEEP SAFE! Regards .........
................................................................
No problem thank you for letting us know and hope you are OK in these troubled times. With all best regards. Keith
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Sat 24 October I telephoned and asked if my order could be delivered on 3 November. AMAZED BY THE ANSWER We don't have your items any more they have gone back into stock for other customers. The item may be in around 11 November, give us a call on 10 November, to see if items have come in, or when they might come in.
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Fancy not holding your order for delivery date.
I will call them 2 November and, being a Leo and Yorkshire, (2 great attributes) Tell them ( the higher up person) what I think!
KEEP SAFE EVERYONE>

Ordered 500 pounds of bedroom wardrobes.,Was even allowed to book my delivery date. Got reminders that it was coming up to 3 days before .. then a message that delivery had been cancelled- no stock. But not to worry, it may be delivered in December (possibly). Not Impressed, Bit of a con. Prepare for a poor experience when dealing with B n Q and this company.

I have had a terrible experience from PJH given that they just didn't turn up in an 8 hour window to deliver my B&Q order (2 weeks after ordering) despite 8 messages on the day saying they were on their way.

This has moved from a 1 star rating as their Customer Service agent Alison has been incredibly helpful so let's hope it turns up in the next 10 days!

Have had a second delivery today via PJH and can only praise them for their communication prior to delivery and for their care in handling the items....some if which were very heavy.
The operators were respectful and aware of the Covid regulations.
I wholeheartedly recommend this service with gratitude.

Terrible delivery service!

Still waiting on items. Never delivered on the day of delivery. Was told the following day of which was a Saturday, of which they are closed!? Then told Monday, Monday morning text message saying Tuesday.

Do not rely on their text message service either, tells you to phone if any issues. Very poor customer service and options for delivery. They never resolved anything, just lied to get me of the phone!

Avoid if you can!