PlacidWay Medical Tourism Reviews 

167
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful staff, clear communication, and prompt responses regarding medical treatments abroad, making the entire process smooth and stress-free. People deeply appreciate the detailed explanations provided, professional coordination, and the intuitive platform that simplifies finding reliable international healthcare options. Some reviewers were not happy with communication gaps, noting specific instances where replies were severely delayed or ongoing support was completely missing after procedures. A few individuals also mentioned experiencing frustrating difficulties when trying to reach representatives or obtain timely assistance during their medical journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional dedication,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, clear, and reassuring communication... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the tailored support and... See more

Response time

Reviewers highlight high satisfaction regarding response time, expressing appreciation for the prompt replies... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a hip replacement in India as an American felt really daunting at first, but PlacidWay made the whole thing so simple. They helped me find an amazing hospital and a great doctor, and set up al... See more

Company replied

Rated 5 out of 5 stars

It’s a very good interactive session with Dr sir . Pl share me details of quote if available and other details as so that we can do required test and proced further

Company replied

Rated 5 out of 5 stars

Tania made me feel like I was important enough to be considered for my humanity and not just my pocketbook. People like Tania have a tendency to move up in the ranks not only because they are sharp... See more

Company replied

Rated 5 out of 5 stars

The staff was responsive enough to answer all my questions including the basic ones like what should I be carrying, what would be safe and all. It started from the quote submission and ended until the... See more

Company replied


Company details

  1. Doctor referral service
  2. Health consultant

Written by the company

PlacidWay is a global medical tourism platform that helps patients make informed, confident healthcare decisions. Since 2007, we've built a trusted network of 2,000+ accredited hospitals and clinics across 60+ countries, where patients can explore specialties such as dental care, cosmetic surgery, orthopedics, regenerative medicine, and fertility treatment with transparent pricing and the freedom to choose the right provider. Via virtual consultations, we connect patients directly with providers, allowing them to ask questions and proceed with confidence. Committed to accessible care, PlacidWay helps patients save up to 70% on treatment, avoid long wait times, and access procedures unavailable locally backed by personalized support at every step.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(167)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Placidway

Thanks to Placidway, I managed to get a good deal on dental bridges in Croatia. I found a perfect package and managed to save money on the deal. The staff were helpful and the procedure went better than expected. Since this isn't my first time to travel for dental procedures, everything went well. Thank you, Placidway, for helping me solve my teeth problems.

9 October 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your wonderful review, Stefan! We're so pleased to hear that you found a perfect package for your dental bridges in Croatia and that you were able to save money. It's great to know that the procedure went better than expected and that our staff were helpful throughout your journey.

At PlacidWay Medical Tourism, we are committed to providing high-quality medical care at competitive prices, and we're so glad we could help you solve your teeth problems. If you need anything else in the future, don't hesitate to reach out.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

PlacidWay

I had a rough knee injury, ang through PlacidWay I found a great Clinic that helped me with rehabilitating my bad knee. Beside getting help from excellent doctors, I even managed to do some citysighting. Every step of the way I was able to contact PlacidWay ang get the information or help that I needed. They made the whole process so much easier.

9 October 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your experience, Voja! We're so glad to hear that PlacidWay helped you find a great clinic for your knee rehabilitation and that you received excellent care. It's wonderful that you also had the chance to enjoy some sightseeing. We're happy to know that our team was there for you every step of the way, making the whole process easier.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Placidway helped me find Lasik surgery …

Placidway helped me find Lasik surgery in Italy, and they've arranged the package so well that I didn't have any trouble. Being in a foreign country for the first time, I was anxious, but Placidway staff was there for me whenever I needed it, which calmed my nervousness. The best thing is that I also managed to turn the trip into a vacation and visit a few sights while I was recovering from the surgery. Thank you, Placidway

9 October 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your wonderful review, Bojan! We're so pleased to hear that PlacidWay helped you find Lasik surgery in Italy and that the package was arranged so well, making your experience trouble-free. We understand that traveling to a foreign country for the first time can be anxious, and we're glad our staff was there to support you and calm your nervousness. It's fantastic that you were also able to enjoy your trip as a vacation and visit some sights while recovering.

At PlacidWay Medical Tourism, we strive to make your medical journey as seamless and comfortable as possible, and we're delighted we could assist you. If you ever need more support or have questions in the future, we're here to help!

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Lip augmentation

Through PlacidWay I was able to find excellent hospital in Turkey where I got my lip augemntation. Everything was organized for me, and the hotel had many facilities. It was a great experience!

9 October 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your experience, Nada! We're so happy to hear that your time in Turkey was a success and that you found an excellent hospital through PlacidWay for your lip augmentation. We're glad everything was organized for you and that you enjoyed the hotel facilities.

We’re proud to connect our patients with top-notch care in destinations like Turkey. Let us know if you need further assistance in the future.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Dental Crowns

I wanted to do some dental crowns for a while now and I managed to find a perfect package for dental crowns in Turkey using PlacidWay. The staff was with me every step of the way, and, as it was my first time travelling for a treatment, they helped break my anxiety. I would recommend this website to anyone who wishes to find a treatment abroad and save some money.

8 October 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your fantastic review, Milan! We're so pleased to hear that you found the perfect package for your dental crowns in Turkey through PlacidWay. It's wonderful that our staff was with you every step of the way, especially as it was your first time traveling for treatment, and that they helped ease your anxiety.

We're truly happy to know that you would recommend PlacidWay Medical Tourism to others looking for treatment abroad and wishing to save money. We are committed to making the medical journey as seamless and affordable as possible. If you need any further assistance in the future, please don't hesitate to reach out.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. I had breast implants in Mexico in July, and Alicia from placid way helped me by suggesting the best medical center. I was extremely satisfied when I saw the clinic, doctor and complete medical team. Since I wasn't a domestic, and this was a first time taking any procedure abroad, I had a lot of concerns about the surgery. Doctor and nurses were so nice and carying, and all of them spoke English which was really important. Alicia also called me before and after the procedure which meant the world to me.
I had a little bit problem with surgery date after consultation with the doctor, but when I told Alicia that they told me it will be postponed for the next day, I assume she made a call since nurse informed me that the surgery will be performed in two hours.
I'm pleasantly surprised and looking forward to my tummy tuck.

9 September 2017
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your wonderful experience, Jovana! We're so delighted to hear that you had a positive journey with your breast implants in Mexico. It's fantastic to know that Alicia from PlacidWay was instrumental in suggesting the best medical center, and that you were extremely satisfied with the clinic, doctor, and entire medical team.

We understand that having a procedure abroad for the first time can bring concerns, and we're glad that the caring doctor and nurses, all speaking English, put you at ease. We're also very happy to know that Alicia's support and calls before and after the procedure meant so much to you, and that she was able to help with your surgery date concern.

We are so pleased that we could make your medical journey a success and that you're looking forward to your tummy tuck. If you need any further assistance, PlacidWay Medical Tourism is here for you!

Regards,
PlacidWay Medical Tourism

Rated 1 out of 5 stars

poor communication between companies and patient

The prices they charge is not that much cheaper overall. If you are American, going to Canada or another developed country would be cheaper. Make sure they are part of the Joint Commission where they travel to Washington D.C and where the medical doctors are checked for any complaints or malpractice. Check the medical boards in the country you are planning to get surgery.

I already bought my flight ticket and my friend, we explicity agreed on a date and time of the surgery, but only to have it changed without me being consulted if this was fine with me. The nurses are not well educated and mannered, if they offer a date they cannot keep that was agreement and talked over with the doctor...FIRST! We explicitly made a date for surgery and bought the tickets and now we are stuck! The administrator never ever called me or spoke to me after she changed the date. Now I'm looking for help somewhere else. Placidway never called me and offer anything to make it worth while to work with them again. A nice voice means nothing. Actions speaks louder than words.

6 October 2016
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Dear Bunnie,

Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced regarding the change in your surgery date and the lack of communication that followed. We understand how stressful it must have been, especially after planning your trip and making such important arrangements.

While we strive to provide clear communication and support, it’s clear that we fell short in your case. Since then, we’ve taken steps to improve our coordination with both clinics and patients to ensure situations like this are handled with the care and attention they deserve. Your point about communication and follow-up is well taken, and we deeply regret that we didn’t offer you the assistance you needed at the time.

We understand this experience was frustrating, but if there's anything we can do to support you now or in the future, please don't hesitate to contact us directly at [email address or phone number]. Your feedback is invaluable in helping us make the necessary changes to improve our services.

Thank you again for bringing this to our attention, and we wish you the best in your healthcare journey.

Warm regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Knee replacement Europe

Hello, I am one of the lucky patients that trusted a medical tourism company with he's treatment, and I would do it again!
It was 1 year ago when I was struggling with the decision where to have my knee replacement surgery. The only thing I was clear on was that I wanted to have it done in Europe. After months of research and investigation my mind was not entirely set on something, until I contacted Placidway , I just wanted to see what they have to say in this matter. Nothing to loose , that's what I taught , and I was right. One year later my knee is in the best condition ever. Thank you! You made my decision a whole lot easier. Would definitely recommend it further.

4 August 2016
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your wonderful review, Bella Donna! We're so pleased to hear that you had such a positive experience with your knee replacement surgery in Europe through PlacidWay. It's truly rewarding to know that after months of research, contacting us helped make your decision a whole lot easier, and that one year later, your knee is in the best condition ever.

We are delighted that you trusted PlacidWay Medical Tourism with your treatment and that you would recommend us further. We're here to help make complex medical decisions simpler and to connect patients with high-quality care. If you or anyone you know needs assistance in the future, please don't hesitate to reach out.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Supportive, affordable, trustworthy

Dave, 46, NY. Last year I decided to have a plastic surgery done in order to reduce weight and fat, but I wasn't sure what exactly to choose. Never had any plastic surgery done so I was kinda out of the context.
I started to read more, to find some new procedures, to understand how do they work. Still confused, I chose tummy tuck. Surprisingly, my family and friends were really supportive, and my family offered to help me pay for the procedure. Meantime, someone recommended me Placidway; never heard about them. After long conversations and lot of advice, the final decision was: tummy tuck and also liposuction in Mexicali city, Mexico. Two weeks later I was on my way to Mexico.
Maybe a bit afraid, I was really stressed and had some doubts. Thanks to my family and Placidway team they were always there talking to me and explaining me the procedure. The surgeon was really nice, patient with all my questions and a really specialist in plastic surgery. It was a great experience and after almost one year now, I feel beautiful and more confident.

5 July 2016
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your incredible journey, Dave! We're so glad to hear that PlacidWay Medical Tourism could be a supportive, affordable, and trustworthy partner in your decision to have plastic surgery. It's truly inspiring to hear how your family and our team helped you navigate your first experience with such an important procedure.

We understand that making decisions about surgery can be daunting, especially when traveling abroad, and we're so happy that our team was there to talk you through everything, explaining the procedure and easing your stress. It's also wonderful to know that you found your surgeon in Mexicali City, Mexico, to be really nice, patient, and a true specialist.

Seeing you feel beautiful and more confident almost a year later is the best reward for us. If you ever need any further assistance or have questions, PlacidWay is always here for you.

Regards,
PlacidWay Medical Tourism

Rated 4 out of 5 stars

GallBladder Surgery - Good Experience!

I had to have my gallbladder removed Dec 21, 2015. I went to the ER over the summer for pain & they sent me home saying it was my chest muscles tightening up. Then the week before Christmas I went to a different ER for the same kind of pain. They did an EKG, X-Rays then a blood test. The blood test came back & the Dr said it was either my liver or gallbladder so he sent me to do an ultrasound & found out I had gallstones. My cousin reffered me to PlacidWay to a surgeon & he scheduled my surgery ASAP in Mexico. Went back for my one week post-op & I, myself, being curious asked how many stones I had. They told me I had more than 30 & was surprised it hadn't given me more trouble than it had. I feel so much better! Although the downside, certain foods are a no-no! Usually find that after eating & I'm running like a madman to find the closest restroom! I would rather run like crazy than live with the pain! The surgeon also told me that gallstones can also cause damage to your liver. Thanks PlacidWay!

24 March 2016
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your experience, George! We're so glad to hear that PlacidWay Medical Tourism was able to connect you with a surgeon in Mexico for your gallbladder removal, especially after the pain you had been experiencing. It's wonderful to know that you're feeling so much better now and that the surgery provided the relief you needed.

We understand that adjusting to dietary changes can be challenging, but it's great that you're prioritizing your health and well-being over the pain you endured. We're happy that we could assist you in finding high-quality medical care. If you need any further assistance in the future, don't hesitate to reach out.

Regards,
PlacidWay Medical Tourism

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