PLAINANDSIMPLE Reviews 367

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the durability and comfort of items like T-shirts and hoodies, which often maintain their shape after washing. Many also highlight the fair pricing and the efficiency of the delivery service, with items arriving quickly. The customer service team receives frequent commendation for being helpful, responsive, and effective in resolving any issues. However, some customers experienced issues with sizing, finding items either too small, too large, or having an unusual fit, particularly with neck openings on hoodies or the shape of shoulders. A few also mentioned that some items, like joggers, could benefit from thicker material, and there were occasional reports of items shrinking or arriving damaged, although replacements were often sent quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

I had to return some items, and got a gift card credit to use. When I came to use the gift card, I had a bit of a struggle at checkout, and ended up paying full price. I contacted the company, and q... See more

Rated 5 out of 5 stars

I'm a big fan of the Plain and Simples' premium weight organic t-shirts and they're pretty much all I've worn for the last few years. They fit me really well, the quality is great and the price i... See more


Company details

  1. #348 of 606 best companies in Clothing Shop

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

T Shirt

Well made and produced in the UK these are great T Shirts and offer good value for money. I am very pleased with them

4 May 2025
Rated 1 out of 5 stars

Terrible fitting product, long wait for refunds

After ordering multiple t-shirts that all were poorly sized i returned them and waited 3 weeks for a refund! After reordering the sizes I was recommended by the customer support again they don't fit this time far too small, I would recommend missing these out due to the ridiculous fits of simple t-shirts

4 May 2025
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Josh, so sorry to hear that you didn't like the fit of our premium weight organic t-shirts. It's unfortunate that the slim fits did not suit you, especially after we offered free shipping for your second order. To process your return, as mentioned over email, kindly note that it takes 7-14 days for our warehouse team to handle your return and issue a refund after it arrives. Happy to confirm that you were refunded in time. If you have any questions at any time, please don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Good customer service. good long lasting quality

rare to find good quality today with fast fashion dominating the high streets. have had shirts from here last a year good as new . bought more. dimensions are good and fit nice, flattering especially around waist not too tight or loose. looks smart around shoulders too. (female size 12 , ordered size S)

13 March 2025
Rated 2 out of 5 stars

Don’t like the fit

Don’t like the fit! Don’t like the gsm! Just waste of money for me!

4 March 2025
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Ioan, so sorry to hear that you didn't like the fit or the weight of our lightweight organic t-shirt. At 140 GSM, they are at the higher fabric weight end for lightweight t-shirts and the perfect weight for summer wearing or layering. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. We make everything ethically and responsibly, where all of our t-shirts are made from 100% premium GOTS-certified organic cotton. We also guarantee everything we make with our Lifetime Guarantee. If you are not satisfied with your products at the time you receive it, kindly return it for a refund. If you have any questions at any time, don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Better price and quality than High Street

Bought a couple times from here because the quality is so good for what you pay! £15 for a long lasting breathable T-shirt. I used to shop at Zara and H&M etc and got fed up of overpriced clothes being such a joke - always looking unflattering and falling apart after a couple months and having those weird synthetic fabrics. They also keep overproducing new tacky stuff to keep with trends, burn old clothes etc. And for all we know they could be produced in sweatshops. So this brand’s ethical transparency is reassuring. Such a confidence boost when clothes actually fit nice! Only thing I’d change because I’m picky is that the neckline is a bit tight and high up which is comfy for Autumn but not hot Summers lol. It does give it a nice look with some outfits though :)

13 March 2025
Unprompted review
Rated 5 out of 5 stars

The tea shirt are just perfect,I’ve…

The tea shirt are just perfect,I’ve struggled with tea shirts for work as I’m a carpet fitter and sweat line there’s no tomorrow,and being rapped up in plastic is a no no for me,so yes these tea shirts are light and feel amazing,THANK YOU YOUVE SAVED MY LIFE ❤️

5 February 2025
Rated 4 out of 5 stars

I am super happy.

The cro tch is so low it splits. The material and price and ethics are lovely but the split cro tch is concerning. Also, it would be awesome if there was a suitable weight jogger for summer, say 300gsm. 450gsm is winter only. The hoodie is lovely too but it is quite so baggy that it caught a bolt and ripped. A non oversized fit range of 450gsm would be splendid. Thank you very much. Trustpilot do not allow the word c r o t c h.

20 February 2025
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Solomon, thank you for your review and so sorry to hear that your joggers have split at the c r o t c h (following your lead here with the spacing). After investigating this further with our factory, the split issue appears to be the sewing thread tension strength of our double strength cotton sewing thread. This has lead to a small number of our joggers coming apart in a similar way to yours which shouldn't happen - we are currently working on a fix with our design team. Please send them back to us for free via our returns portal and we would be happy to refund you or send you a replacement. With your return if you could kindly write your name, order number and 'faulty' on a piece of paper, that would be great. Just so our warehouse team can quickly identify your return and take your joggers out of circulation. Let us know when they are on the way and which option you would prefer by emailing us at info@plainandsimple.com. So great to hear that you love the material, price and ethics and noted for the non oversized fit hoodie. Any questions at any time do let us know. Have a great day and weekend. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

5 star customer service!

I have to say, I rarely write reviews, but the customer service this company gave was incredible. I ordered some t-shirts as a Christmas gift last year but, due to Royal Mail's strike, there was a delivery delay and I was concerned they wouldn't arrive in time. As the purchase was a gift, the company founder so very kindly sent some more t-shirts via special delivery which did arrive on time! And not only that, he advised that I could keep the original package once it arrived! I was so touched and I cannot recommend PLAINANDSIMPLE enough....I'm just so sorry I've taken so long to leave a review.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Best sweatshirt ever !!

Best sweatshirt ever !!! I am so glad I have the opportunity to give feedback on this item as it is simply the best sweatshirt I have ever bought ! Everything about it is perfect … price, colour, style, neckline, the way it washes. Love it so much I bought two !!! Thank-you.

20 October 2024
Unprompted review

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