The first time I have used plane Saver, extremely professional company. They ensure everything is done correctly and in a timely manner. Very happy with Service I received. Doyin is a credit to the co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Asra was very helpful although initially I didn’t understand what a community loan - and that this was what I was applying for. She explained this and the process on a call to me.
Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
What a great experience, plane saver have taken such a weight off my mind with a consolation loan and even paid my debts straight off for me! Doyin Arowolo was responsive and answered any questions... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.3
Excellent
125 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really poor service…
Really poor service, saved with them applied for small £1000 loan, got turned down, not really a credit union, part of the computer says no brigade. Removed all my money, closed account and joined my local credit union and got sorted. Something I should have done in the first place, but you always think bigger is better, but apparently not.
15 December 2022
Unprompted review
Reply from Plane Saver Credit Union
Thank you for taking the time to share your feedback with us. We genuinely appreciate all comments, whether they are positive or negative, as they provide valuable insights into our members' experiences.
We are truly sorry to hear about your recent experience with our loan application process. We understand how stressful this must have been for you.
At Plane Saver Credit Union, we are deeply committed to responsible lending practices. While we strive to assist our members during challenging times, our primary goal is to avoid placing them in a situation where they may face financial strain in the future.
We understand that you might have concerns about reaching out to us directly but we would like to be able to speak to you in more detail about this. If you feel comfortable doing so, please contact our team at info@planesaver.co.uk or 0208 607 5020. We would love the opportunity to discuss your situation further and explore any potential solutions that may be available to you.
Once again, we apologise for the inconvenience you've experienced, and we thank you for bringing this to our attention.
Absolutely apalling customer service!
Absolutely apalling customer service!! The worst company ever! After getting access to my bank account and doing a hard search they let me know i have passed affordability checks. Then i sent the requested documents and information and they said they will clear my loan today however they have now declined!! Really regret dealing with this ridiculous company!
1 September 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for taking the time to share your feedback with us. We genuinely appreciate all comments, whether they are positive or negative, as they provide valuable insights into our members' experiences.
We are truly sorry to hear about your recent experience with our loan application process. We understand how stressful this must have been for you, and we want to extend our sincere apologies for any inconvenience you faced.
At Plane Saver Credit Union, we are deeply committed to responsible lending practices. This means that we carefully assess each loan application to ensure that it aligns with our members' financial well-being. While we strive to assist our members during challenging times, our primary goal is to avoid placing them in a situation where they may face financial strain in the future.
We understand that you might have concerns about reaching out to us directly but we would like to be able to speak to you in more detail about this. If you are comfortable, please contact our Member Services team at info@planesaver.co.uk or 0208 607 5020. We would appreciate the opportunity to discuss your situation further and explore any potential solutions that may be available to you.
Once again, we apologise for the inconvenience you've experienced, and we thank you for bringing this to our attention. Your feedback helps us identify areas for improvement, and we are dedicated to enhancing our services to better serve you and all our valued members.
An honest and good service
An honest and good service. Have helped me a lot.
Great way to save.
31 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thanks for the rating and review!
Quick and easy process
Quick and easy process! From signing up with them, to having the loan money deposited into your bank . And you also save into your credit union account whilst repaying your monthly loans . 10/10 recommended
31 July 2023
Unprompted review
Reply from Plane Saver Credit Union
Thanks for the review Hannah!
I love saving with Plane Saver
I love saving with Plane Saver. Setting up my direct debit was so easy and the discounted gym membership was a nice surprise. I would highly recommend them for a competitive rate on savings!
30 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thanks for the ratng and review Jess! We're glad you're enjoying the benefits of membership.
Absolutely brilliant so easy and…
Absolutely brilliant so easy and straightforward would recommend 100% Money in the bank within hours of applying. Top rate.AAAAAAAA
10 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for the rating and review!
Great member services
Great member services. They helped me a lot during tough times. Very reasonable rates when applying for a loan. Thanks Plane Saver.
1 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your review Ola! We're so happy we have been abe to help.
I recently opened an ISA account by…
I recently opened an ISA account by transfer from a bank ISA; it was very straightforward and easy; staff are knowledgeable and understand you could lose protected status if transferred incorrectly.
Staff were experienced and gave me the confidence to transfer my ISA. Great rates. Thanks Plane Saver.
1 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback. We are happy to hear about your positive experience with the Cash ISA!
Great customer service
Great customer service, an easy and smooth process.
9 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback!
Cannot fault the company!
Cannot fault the company!
I've been a member for years and the member service team are A class with their friendly and helpful nature.
The loans team are very speedy and have helped me in many times of need.
I have full trust in the company and glad to be a member of such a supportive credit union.
9 August 2023
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback!
Don’t go with this finance company…
Absolutely rubbish!! Got rid of my old car last year and had a new car at the beginning of this year! Paid off my finance when I got rid of it and they are sending me pathetic letters and calls saying that I still owe money?? Get your business together and stop robbing people, don’t use this finance company people unless you want your money scammed…
Jacquline was the one who called me and kept changing topics every time I said that I’ve paid it all off…
3 June 2023
Unprompted review
Reply from Plane Saver Credit Union
Hi James, we were happy to be able to speak to you about the issues you raised and get them resolved. Thanks again for taking the time to speak to us and giving us the opportunity to resolve the matter.
Don’t bother
Don’t bother, applied over 3 weeks ago still awaiting decision. Keep asking me to fill this form in that form in link bank accounts etc. set direct debit up.
No on ever responds to emails.
Not a user friendly system.
5 May 2023
Unprompted review
Reply from Plane Saver Credit Union
Hi Sharon, we have tried to contact you a few times to discuss the issues. If you still need help, please give our team a call on 0208 607 5020. Thank you.
Will string you along
Took them over a week to review my application (with loads of boring steps in between), then after a HARD SEARCH appeared on my credit file, they finally phoned me and raised my hopes by suggesting that if I simply filled in a table with information from my creditors, they could pay them as soon as today. After completing the table as requested, they denied the consolidation loan without a proper explanation. Great help in a cost of living crisis!
2 February 2023
Unprompted review
Reply from Plane Saver Credit Union
Hi David. We're sorry to hear that you were less than satisfied with your experience. We did try to contact you to discuss the matter. If you still need assistance, please contact our team on 0208 607 5020. Thank you.
Amazing Company
Amazing Company. Staff is very friendly. So easy to understand. Any issues just call the company and they will look into it for you. If they cannot, they will make sure they provide you with good reason.
I will get recommend to all my family and friends.
Very happy. Well done plane saver. keep up the good work.
1 October 2022
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your valuable feedback!
Highly recommend Plane Saver…
I save straight from my wages every month and it's so easy. If I need to withdraw or check my account I use the mobile app and it's brilliant. Highly recommend Plane Saver!
1 October 2022
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your valuable feedback!
Very easy process they explain…
Very easy process they explain everything so you understand, whole process was very simple and quick. Helped me when I needed to sort my finances out. Thank You.
27 July 2022
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback!
Awful!
I cleared a loan with Plane Saver Credit Union in March 2020. Too this day, it is still showing as a default balance outstanding on my credit profile. It has literally had a detrimental impact on my credit score and they even had the cheek about a year ago to try and blame to credit reference agencies. It's their own incompetence that has caused this. Fix it!
11 June 2022
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback. We are very sorry to hear you have had a negative experience. Please get in touch with the team on 020 8607 5020 so we can try to put it right.
I will be closing my account with great…
I will be closing my account with great regret but, I am doing so because of their totally appalling customer service.
2 September 2021
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback. We are very sorry to hear you have had a negative experience. Please get in touch with the team on 020 8607 5020 so we can try to put it right.
Very good experience with plane saver…
Very good experience with plane saver very helpful
11 August 2021
Unprompted review
Reply from Plane Saver Credit Union
Thank you for your feedback!
Appauling customer service.
Appauling customer service.
Would think twice before looking at PlaneSaver very unprofessional
20 July 2021
Unprompted review
Reply from Plane Saver Credit Union
Hi Sam, we are so sorry to hear this. Please call us on 020 8607 5020 and a member of the team will be happy to try and put things right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.