Planet Telecom Reviews 

Charged £5 for a 4 minute call. Hardly 1p a minute

The customer service has been fantastic, which was the main reason for choosing planet telecom. Jonny was great at answering numerous questions and getting us set up very quickly.

Planet Telecom are a fantastic company who helped us seamlessly migrate to them from our old provider and saving us thousands in the process!

We have just completed the transfer of our old domestic analogue telephone line with BT to a new digital one with Planet Telecom. Not only has this considerably reduced our monthly outgoings but we were astonished at the speed and smoothness of the transfer itself.
We instructed Planet Telecom to go ahead on the Monday morning and within an hour they had come back to us to confirm that BT would be transferring our existing telephone number to Planet Telecom on Friday. Planet Telecom provided us with a link to a video that demonstrated how to set up the necessary equipment (the hardware and cables needed to connect the telephone line to our existing router and telephone) which equipment arrived with us by courier on Thursday. In fact, the video wasn’t really needed since the connections are such that the equipment cannot be wrongly connected. Planet Telecom immediately arranged to get us to a temporary telephone number which we could use to test the equipment which, once connected, took an hour to ‘bed in’ and register. The digital set up was then immediately fully functional and working in exactly the same way as the old analogue system – albeit with the temporary telephone number. At 10am the next day (the Friday) Planet Telecom telephoned us using our old telephone number to advise that its transfer to them by BT had successfully taken place and that the digital conversion was, therefore, now complete.
We were very impressed with the professionalism of Planet Telecom throughout the process not only in the way in which they orchestrated it and the clarity of their explanations but also the speed with which it was achieved. We would not hesitate to recommend them to anyone wishing to undertake a similar transfer which is, in any event, currently intended to become obligatory for everyone within the next few years.

I had an excellent experience working with Jonny from Planet Numbers. He was incredibly helpful and efficient in setting up my business phone system. Jonny took the time to explain all the options clearly, outlining the costs and benefits of each, so I could make the best choice for my business. His professionalism and attention to detail made the whole process smooth and stress-free. I would highly recommend Planet Numbers to anyone looking for reliable and tailored business phone solutions.

Bought a domain from Robin, at Planet Telecom and it was a painless, pleasant transaction. Robin was on the ball, and contacted me minutes after the auction. He was pleasant and provided all the details I needed to complete the transaction. From start to finish, Domain was in my portfolio within 30 mins of the first contact. Excellent service and I'd definitely use this company again if I needed to. Top drawer customer service. Thank you!!

Jonny from Planet Numbers has been very helpful and efficient in setting up my business phone process. He offered me several options with prices and benefits for each element to help my business receive the best service possible. I would highly recommend them.

Outstanding customer service from Rob and the professionals!

A great alternative to Skype , the customer support is fantastic, and they always deliver exactly what I need.

Had an issue with multiple accounts with credits scattered between them. Rob got me sorted in no time with balances moved to a single account, deletion of the defunct accounts etc. All within an hour. Excellent customer support.

I was panicking about the move from Skype but I cannot recommend Planet Telecom and their team enough! Super smooth transition and very fairly priced! A human to speak to makes SUCH a difference. Thanks so much!

Excellent customer service from Jonny and his colleague. Planet Telecom took over our service following the closure of Skype, and did this seamlessly, keeping me updated at every relevant point up to the porting of our virtual number onto their system.

I would recommend Planet Telecom to anyone moving from Skype. They are competitively priced, and have handled this case professionally and with a very friendly manner.

Great service and there's always someone to help, thank you.

Doesn't really work. Customer support can't resolve issues such as zero connection. I paid upfront a few pounds, got around half a dozen calls through to international numbers, but then my prime international number just failed to connect. Customer support told me they 'didn't see why it shouldn't work' Lol! I've lost the money and will be trying someone else

Excellent company with great products and service, I would recommend.

I couldn't believe it's free and it's not. I was initially very pleased. The Planet Telecom website says it should be 2.5p per minute to a mobile plus 5 p connection but I wasn't charged by Planet Telecom. Instead, I was charged £1.50 by my provider as 0845 is not included in my phoneplan.

You have to pause to listen to a message after you dial the 0845 number, before you dial the international number. Then another short pause and I was through to Australia, calling from UK.

Lewis at Planet Telecom is a credit to the team, unlike some providers where the system is very automated, Planet Telecom prefer a much more personal touch to getting setup, working out what you actually need and what you don't before enrolling on the trial. That may seem less practical but it's actually a lot more reassuring knowing that a genuine telecoms expert is taking care of the best possible service to solve your requirements.

Great customer service. All of our requests and questions were dealt with promptly and efficiently.

Massive thank you to Jonny for the exceptional customer service with regards our telecoms at Waste Cloud. Within 2 weeks a full changeover and personalised voicemail set up, along with 2 mobile app licenses. Very seamless and a pleasure to deal with. Will recommend

I had managed to set up 3 different accounts for the same phone number...
Rang customer support-no waiting time, and Callum was friendly, very efficient and helpful in sorting the problem.

Very impressed, thank you :)