Today
Today, I visited Planet Bouncing with my 9-year-old daughter. When I arrived, I was surprised to find that the staff member at the front desk told me that I had to book online, even though there was a payment card reader right in front of me. I was given a QR code and asked to book online. The same thing happened to the customer behind me, an elderly man with his grandchildren. I approached the staff member again and asked if I could pay using my mobile phone because I was having trouble accessing my credit card on my phone. I was told that they couldn't accept payments that way. Eventually, I was able to figure out how to make the payment and complete the purchase. I asked to speak to the manager, and the staff member told me that he was the manager. I politely explained that it was unacceptable to cause so much confusion and frustration when the payment stations were clearly capable of accepting payments. Furthermore, I was told that the manager had the right to decide how to accept payments and that I had to comply if I wanted to enter the premises. When I asked why, he said that it was to ensure that we accepted the terms and conditions. I suggested that they use paper or a tablet to allow customers to accept the terms and conditions, but he refused. I told him that his attitude was the quickest way to send customers away. It's worth noting that the customer behind me was also struggling, in his case because he couldn't read the text on his phone. This was a very unpleasant experience, and my daughter was getting stressed out by the situation.
