I have a major safety issue and have communicated to my home club and tried to get to corporate level with no luck even making contact.
Every weekend lately, three weeks or so, I have noticed there are no employees anywhere. I'm in the gym from about 10pm to midnight and NOBODY was at the desk or anywhere. I stood at the desk one night and called as the phone rang and rang and rang. I am unable to use my full membership as I cant get into the hydromassage as I do every other day that I'm there. There are also people coming and going from outside the building to the locker/bath room without scanning in or even looking like they are doing anything gym related. One of which is a guy who sleeps in his van in front of the gym (prime parking spots). He does this and also leaves his generator plugged in inside the gym and honestly unsure if hes a member or not. But regardless. The place is also typically disgustingly dirty and there is broken equipment that has stayed unrepaired for months. The showers and locker room are some of the most dirty and replsive I've seen anywhere. I've held a PF membership for the better part of 15 years or more. I will likely cancel unless this is addressed and I am personally followed up with.
The cherry on top, last night was one of those nights and a dude is shirtless, flexing and working out. I could care less what the self absorbed clowns do, but with staff this kind of thing isnt happening at Planet Fitness. Shame on you.

Stupid lunk alarm went off as soon as i walked inside and started screaming (games gone)

I would like to use this platform to thank Cathryn (I hope I remember the name correctly) that helped me yesterday. I love to see people that genuinely want to help customers do they jobs. This was on 437 S broadway, Los angeles, CA. Thank you ! I can recommend this joint !

Been loving my fitness journey so far! Planet fitness has been great to me! The changing room in my location could be a bit cleaner though

My fav place to pump muscles! Going to this gym daily! Love everything! Great machines, free weights and all gym staff. Plus it's cheap and great compared to the price.

You took out most of the equipment from the North Providence RI Planet Fitness it was the best gym now it is the worst one.

I recently started going to Woodstock planet fitness and it seems like a abandoned club. For six months the temporarily not working equipment numbers increasing and none has been fixed in this time. Even the water tao is broken for a week or so and they don’t fix any equipment and workers can’t answer anything. I would give it negative stars

Springfield Ohio Planet Fitness franchise turned off the volume on Fox News. We are there to workout not to be fed propaganda.

They are randomly closed, currently my home gym has been closed for over 3 weeks due to a remodel. They don’t say when they will reopen, yet still collecting monthly dues. Seriously, steer clear of PF (Battle Creek, Mi).

I love the staff they are friendly machines are always clean and working

I signed up 1 dollar down and $15 per month at the club in Elk Grove IL. Then I got charged $49. I immediately canceled the plan within an hour of that charge. I called many times to the club and asked for a refund. They said it was in the fine print. Is such a scam. I didn't even go there once because I canceled it right away. I talked to a manager, and she agreed to escalate it to her higher up boss. Since I didn't go there and I canceled it within one hour, I would assume they would give me the money back if they were a good company. I have never heard back even though I have called there many times and sent emails. Nobody will even call me back. Terrible company with terrible customer service. This point is not about the money, but about the point of being treated poorly. It shows what kind of company they are. This has been going on for ten months. It is very frustrating and upsetting. Still want my forty nine dollars back!

The fact that we have a brand new gym and some great workers there makes the experience extra special. Our new Manager, Brad dos a super job. He actually does lots of work around the gym. He’s always troubleshooting problems. We appreciate his commitment to the gym and our members. Our gym is in Plaistow NH. My wife and I have been members of Planet Fitness for two decades. Thanks Plaistow Planet for everything you do. Sincerely, Gerry and Lynda Quatrale.

I have been an [on-and-off] member of Planet Fitness for upwards of 12 years. Back then, the entire chain was mismanaged, poorly maintained, and staffed by people who obviously did not want to be there. You never saw anyone cleaning the facilities, and you were never greeted with a friendly smile, or waved goodbye and told to have a nice day when you left.

I rejoined Mountain Edge Planet Fitness at 7895 Blue Diamond Rd., Las Vegas, when they opened in 2020. I expected a clean, well-maintained, friendly atmosphere, given their brand-new status. I also expected it to quickly become like most other Planet Fitness locations — not only in the Las Vegas area, but also the ones I have visited throughout the country during my travels — dirty, dingy, and poorly maintained, as most are.

Fast forward five years, and this gym looks [almost] as good as it did the first day I rejoined. In fact, because of the change in management at the gym level, it's even better than it was when I first joined 5 years ago. The new staff are more friendly and welcoming than at any other facility I've been a member of. That includes places like LifeTime Fitness Summerlin, L.A. Fitness, and Equinox, both located in Los Angeles, which are literally 6 to 10 times the monthly cost of Planet Fitness. Now, please don't get me wrong — I'm not comparing the LifeTime or other physical facilities to Planet Fitness. I am comparing their cleanliness and staff, which are better at the Blue Diamond gym than at any other Planet Fitness in the entire chain.

The Mountain Edge facility is cleaned regularly by all personnel, including the store managers. The equipment is kept up at least as well as the more expensive health clubs, and the bathrooms are sanitized, but the key here is the friendliness of the staff, which starts at the top. A few people deserve much of the credit. First is the manager, Nivek, who could not be any more friendly or pleasant. Second is Brandon, the assistant manager, who is as friendly and accommodating as anyone I've ever met at a health club. Then there are Kaitlyn and Mikaela, whom I no longer see much because my workout schedule doesn't align with theirs. I'm also not great with names, but virtually all the front desk staff at this facility are noteworthy, even if I don't recall their names.

This review is long overdue since I rejoined in 2020. If I could offer a higher score of 5 stars, I most certainly would.

They offer no other option to pay other than monthly payments directly from your checking account, I asked management if I could pay for the year in advance to avoid giving out my account information with a credit card for added security because of all the horror stories people have shared about giving out checking information to this organization, for a company to be so limited is ridiculous, there bicycling in the jet age... adapt or go extinct...

This gym is absolutely terrible. About six months ago, when I was pregnant, I went there and asked them to cancel my membership. The guy at the front desk told me it was canceled and that I didn’t need to do anything else. But they kept charging me anyway!

When I went back recently to sign up again, I found out I supposedly owed over $300 — even though I had canceled my membership. I couldn’t believe it. The staff clearly has no idea what they’re doing.

To make things worse, the girl told me I’d have to pay half the amount and couldn’t work out — but she only said that after canceling my membership. She could’ve told me before, and I would’ve just kept my membership active instead of canceling it.

They never actually canceled my account, and now I’m the one paying the price. Terrible customer service and poor communication. I wouldn’t recommend this gym to anyone.

Its a scam they said charge you only $24 a month but after 45 days they charge $49 for annual and if you cancel within 10 days the will not refund your money so its actually $28 a month not $24 be careful its a scam I don’t recommend it

If I could give zero stars, I would. From start to finish, my experience with Planet Fitness has been nothing but lies and frustration. The service providers were dishonest about what the membership included, and when I needed help, they gave me the runaround. The app hardly ever works, which made it impossible to track workouts or manage my account properly.

The real nightmare started when I tried to cancel my membership. What should have been a simple process turned into a mission — endless excuses, hidden steps, and delays. To make matters worse, they wrongfully charged me after I had already requested cancellation. It feels like a scam designed to squeeze money out of people instead of offering real service.

Save yourself the headache and look elsewhere for a gym that respects its members and operates honestly.

My Member ID 9532301431 (Club #95323). I was misled into a recurring Personal Training contract. I only agreed to 1 month (8 sessions, $148), but was charged $296 for a 2nd month without my consent. Went i informed club manager, he told me nothing can be done as you have already signed the document. I need help. Please refund second month charge $296, cancel future charges, and confirm PT cancellation. If there would have been zero start, I would have given that.

Renton Washington
What a disappointing experience I had today! Nevertheless, when someone treats you unfairly based on personal judgment or who you are, just smile!
Today, I went to the Planet Fitness center in Renton, WA. At the counter, the staff member scanned my barcode and told me I couldn’t use the service anymore unless I updated my credit card information, which is set to expire this month.
I hadn’t even noticed this and didn’t realize I needed a credit card on file since the gym directly withdraws the monthly service fee from my bank account. She explained that the card is required as a backup payment method. But when I checked the payment details in my app, I saw that I already paid for this month, and my next due date isn’t until October 17—almost a month away.
A better approach would have been to politely remind me: “Please update your credit card information before your next due date.” Instead, she immediately restricted my access, which didn’t feel right. She seemed to forget that her role is to represent the company and serve all clients equally—not make personal judgments. She doesn’t even know me! This was actually the second time she treated me differently.
Since May, over the past five months, I haven’t even been able to go to the gym more than ten times due to my busy schedule. Still, I’ve never wanted to cancel my membership. Every month, I pay $27.58 for my Black Card membership, regardless of how often I attend.
My question to the fitness center is this: Why do you need credit card information if a person is already paying directly from their bank account? If someone fails to pay, then naturally they shouldn’t receive the service. Isn’t that how it should work?

Great gym with nice new member promo. I highly recommend the black card membership.