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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the subscription and payment processes, frequently reporting unexpected charges for yearly plans despite opting for monthly trials or subscriptions. Customers often reported issues with free trial offers, including unexpected charges before or at the end of the trial period, and encountered difficulties in obtaining refunds or canceling services. Some people were dissatisfied with the app and product, finding them difficult to use, slow, or prone to glitches that caused loss of work or inaccurate renderings. Reviewers mentioned issues with importing floor plans, aligning objects, and the overall functionality of the software, which they felt did not deliver on its promises. Conversely, a small portion of people felt the app was intuitive, easy to use, and helpful for visualizing designs, appreciating its customization options and ability to save time.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the platform as creative,... See more

Subscription

Clients share negative opinions on subscription. Many reviewers report being misled by "free trial" offers... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers praise it as a creative platform,... See more

Payment

Users describe negative interactions with payment, frequently reporting unexpected charges and issues with... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express significant... See more

Based on these reviews

Rated 3 out of 5 stars

This is a good app for designing however I signed up for a month and was charged for a year upfront. One year later it is now proving very challenging to cancel. I have reached out to their helpdesk... See more

Company replied

Rated 3 out of 5 stars

It is fantastic when it works, but keep losing my saved projects and a banner asking me to upgrade covering my home page!

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Rated 3 out of 5 stars

I enjoy how customizable it is but have found the tech glitchy. I will find some walls shifts or design edits reverted. Worst of it all, it once reverted all my changes to such an old version, it lost... See more

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Rated 3 out of 5 stars

I love this program; using it to renovate my childhood home. Main problem: every time I try to edit the size of an item (609 inches- 600 inches) it locks up and I have to click on another app to sta... See more

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Rated 2 out of 5 stars

The software program does not work well. I had it take a blueprint and convert it into their 3D model. It put in 2 interior overlapping walls (that didn't always line up), one for each adjoining room.... See more

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Rated 2 out of 5 stars

The product seemed good went you were trialing it. And basic functions are ok. Its easy to use, although it does lack some refinement. However after getting the Pro version the rendering went terrible... See more

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Rated 2 out of 5 stars

Product seems to be doing an OK job, but I forgot to cancel my free trial though didn't used it more then a few minutes and they wouldn't refund me even though I contacted then a minute after being ch... See more

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Rated 2 out of 5 stars

Furniture and furnishings do not "land" on the floor. My floor is raised 30" and I have to manually adjust everything I add, including windows, doors, walls, etc. Non-square angles must be rotated by... See more

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Rated 2 out of 5 stars

This review is solely written to acquire a 7-day free trial of the pro plan. They advertised it as a free trial, I had to put my credit card info in already, but once i did and clicked purchase, i got... See more

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Rated 5 out of 5 stars

I really like this tool. Having downloaded a number of different ones, I found it very intuitive and easy to use. The only thing that I found a bit tricky was in 3d mode, the angles were hard to get r... See more

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Rated 4 out of 5 stars

The software is ok and fun to use. I am not an architect and being a normal user without any engineering knowledge, this is more than enough for me. I accidentally kept the auto renewal on and got... See more

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Rated 5 out of 5 stars

Such a beautiful website which makes the task very easy and the interface is also quite good. It makes user to access all things at one place. Great website

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Rated 5 out of 5 stars

Product works fantastic, you get what you expect. Price is fine IMO and they are customer-oriented. So all great!! :)

Company replied

Rated 1 out of 5 stars

The complete system is just broken and not user friendly. Their AI recognition is not working, the planner is overlapping walls, the system has so many options but they are unusable if you cannot dr... See more

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Rated 1 out of 5 stars

They have repeatedly declined my refund request after the auto sub took my money without notice. Even via the apple App Store they wont issue a refund. Monday scammers. The app itself is not great... See more

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Rated 1 out of 5 stars

Its absolute garbage I only need it for importing a plan and then placing objects import a plan does not work. I have more success using nano banana than this shit. don't use it waste of time I wast... See more

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Rated 1 out of 5 stars

This app is very difficult to use, tremendously slow loading and I was unable even to make a floor plan from it, so tedious and not at all helpful I would not recommend this to anyone. I found using C... See more

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Rated 5 out of 5 stars

Fantastic platform! Very user-friendly, reliable, and easy to navigate. Highly recommend it to anyone looking for a smooth experience.

Company replied

Rated 5 out of 5 stars

Chat gpt rated planner 5d to be the best so i had to download it . Am planning on re decorating my room so its the perfect app for that

Company replied

Rated 4 out of 5 stars

I am upgrading to 4 stars due to the prompt detailed reply I received from the vendor. Better service = better product! Quick additional note to Planner5D team: A couple thin... See more

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Rated 5 out of 5 stars

A very strong platform for creating virtual houses, offering intuitive design tools and realistic visualization features. It allows users to easily plan layouts, customize interiors and exteriors, and... See more

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Rated 5 out of 5 stars

The best application ever !!! I really enjoy working in it, its so easy and it gives great ideas, I recommend it 100 % !

Company replied

Rated 4 out of 5 stars

The app is amazing to design a space which you would need as a concept for your dream office or home. Sometimes the accuracy is a bit low but can be improved.

Company replied

Rated 5 out of 5 stars

AI-based Floor Plan to 5D Conversion The features are worth trying. Saves a lot of time and helps imagining how the space would look like.

Company replied

Rated 5 out of 5 stars

It's very user friendly, easy to understand, quick and updated with latest design trends. It's a great tool for Home Interior designs.

Company replied

Rated 5 out of 5 stars

Planner 5d is an amazing software for both architectural and interior design, it has many tools to create any kind of space, plus the renders are super nice and with the pro plan you get extra tools (... See more

Company replied

Rated 3 out of 5 stars

I’ve been using this design tool for a little while now and it’s been really helpful. The interface is clean and easy to understand, which makes it simple to get started even if you’re not an expert.... See more

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Rated 1 out of 5 stars

very manual software and basic. Does not really help to create a quick indication of what I needed. Only used the trial period and had activated to receive a reminder before it would end. This company... See more

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Rated 1 out of 5 stars

They sold me on a free 7 day trial so I could test the product, they charged me $50 on day 1 and refused to acknowledge or refund the money. Because this is fraud, I got the money back but this type... See more

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Rated 1 out of 5 stars

I hated this program. It's nearly impossible and definitely not intuitive to move walls and change the dimensions of a room. I wrote to the company multiple times, and they refused to refund my money... See more

Rated 1 out of 5 stars

Signed up to a 'free' trial and opted for the monthly option which is £20 a month which says would be charged 25th September. Within 10 minutes of using the app got charged £20! Currently disputing... See more

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Rated 1 out of 5 stars

App offered me a 3 day trial so I committed to it, when approved I did not see any billing informations so I thought no money needed, of course. I looked right back at my bank account and they had tak... See more

Company replied

Rated 1 out of 5 stars

The product does NOT work. Do not fall for the free 7 days. Make sure you cancel immediately if you are planning on using the 7 day trial. I got stung with the renewal. Yes T&C applies but you kn... See more

Company replied

Rated 1 out of 5 stars

This app is terrible. I uploaded builder-grade floor plans and it couldn't even generate accurate renderings. I felt mislead about the pricing but when I was charged for an entire year, I thought I'd... See more

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Rated 1 out of 5 stars

⸻ I’ve had a very bad experience with this app. They charged me twice, even after I contacted support to undo a mistaken subscription. I strongly advise others not to download this app, as it’s n... See more

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Rated 1 out of 5 stars

This software is nearly useless. It offers only a small number of models, and to even try it, you're forced into a week-long trial. Canceling this subscription is intentionally difficult, and you are... See more

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Rated 1 out of 5 stars

I was charged the monthly subscription fee BEFORE the 7 day trial was up. Also, I tried to scan my room and to further progress, was going to be charged again to get any output from the app. I ha... See more

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Rated 1 out of 5 stars

Outrageously ruthless free trial - promised to warn me when near end of 7 days but did not do so and debited £120. Refused to refund even when immediately requested. Not a useful app and paying for... See more

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Rated 1 out of 5 stars

Did the 7 day trail and they automatically charged me for a year with no warning. Terrible program, I didn't want it. Check with Apple and they won't refund my money. Don't get scammed like I did,... See more

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Rated 1 out of 5 stars

I signed up for Planner 5D’s advertised “7‑day free trial.” Their own instructions say “no charges will be incurred initially” and that the automatic charge only happens after the 7‑day trial perio... See more

Company replied

Rated 1 out of 5 stars

Similar to other reviews I feel I was misled regarding the free trial. At signup the message was : we'll send you a reminder ahead of billing. No reminder, billed full amount, refusing refund but have... See more

Company replied

Rated 1 out of 5 stars

Scam-ish pricing policies I had a premium account for the last 2 years (which is very expensive depending on the poor performance but ok). I have completed my project and I don't need it for now.... See more

Company replied


Company details

  1. Software company
  2. Interior designer

Written by the company

Planner 5D is an intuitive home improvement platform that empowers users to design, visualize, and renovate their spaces with ease. Featuring a vast library of furniture, decor, and architectural elements, it enables the creation of detailed 2D and 3D floor plans without prior design experience. With cutting-edge AI-powered tools, users can generate smart design suggestions, automate floor plan recognition, and enhance their projects with realistic renders. Take part in the competitions for the best interior design of the room on the theme of the week and get prizes! Planner 5D offers a flexible set of features to suit different needs, including a free version for basic designs, a premium plan with advanced customization options, and a pro plan for professionals seeking high-quality renders and AI-driven enhancements. Whether planning a full renovation, redesigning a room, or experimenting with layouts, Planner 5D provides powerful yet user-friendly tools to bring any vision to life. Start your journey with Planner 5D today and take the first step in your home design, house flipper, or home makeover project. Redefine your living space with style, creativity, and the joy of renovation and decoration!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

790 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Intuitive and Realistic Interior Design Tool

Planner 5D offers an intuitive and user-friendly platform for designing and visualizing interior spaces, making it accessible for both amateurs and professionals alike. The extensive library of customizable items and the realistic 3D rendering capabilities truly bring design ideas to life, though occasional glitches can be a minor inconvenience.

28 July 2024
Unprompted review
Rated 5 out of 5 stars

this is actually quite a good app for…

this is actually quite a good app for people who like to design buildings and its a good start for beginners. i really like this because its not laggy and neither confusing as other apps.

24 July 2024
Unprompted review
Rated 5 out of 5 stars

With 5D Planner

With 5D Planner, creating interior designs has never been easier or more impressive, thanks to its cutting-edge technology and realistic 4K renders. This app is truly the best choice for anyone looking to bring their design visions to life with exceptional detail and accuracy.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Very simple and easy to use platform

Very simple and easy to use platform. Great for visualizing ideas quickly. Nice library of items for design, even in the free version. Plus you can always upload your own images to make spaces more accurate to what you're envisioning.

26 July 2024
Unprompted review
Rated 5 out of 5 stars

This app is really good

This app is really good! The Ai features are quite good and work well with the rooms. Creating the rooms manually and from the floor plan is pretty smooth, of course it is not perfect! As most applications aren’t nowadays. But generally quite good and happy with it!

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Pointless trial - Deceptive payment UI - Terrible customer support

I just wanted to try their room planner before I purchase anything but on every step I was being sent to the pricing upgrade page. Ok I understand and I can pay for the service I use, that's fine but if you put there a free trial let the people try first! Anyway, after a few tries I gave up and said "ok ok I will pay" but guess what, super manipulative and deceptive payment screen. I was already pissed off not being able to use the free trial and I just chose 5 usd/month plan and clicked pay button. Ta daa! I have been charged 60 USD. Why? Because there was a little sentence down below with 6px font size saying that the price is for annual charges. I immediately contacted to their support and asked for a refund, they said that they can also do a partial one not full refund. And this goes like that.. Terrible experience. I am even upset about the time I've spent here to write this review..

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time

How can they expect me to pay for a product when the free version throws away my work every 5 minutes? If thats what 5D means forget it. Insulting they wasted my time with this junk

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Charged for service I don't use.

I used this service for one of my classes in University. Classes ended I stopped using it over 9 months ago. In that time my credit card that was used to pay for it was also lost and I needed a new one. Figured since I had a new card and didn't even remember the login for the service I would be fine but rather they went through my bank to charge me the full amount and declined any sort of refund. Terrible customer service on their part. Mistakes happen but I guess to them the money is more important than the customer.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

They make commercials with free plan. After login everything is payed

They make commercials with free plan. Collect data on log in. Afterwards everything is payed:(

12 February 2024
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello Alina,

In the free version, we offer access to a basic set of furniture to help you start drafting your design. Additionally, you have the opportunity to join and participate in our weekly Design Battle, where you could potentially win free full access for a month. Furthermore, you can explore published plans from other users to gather inspiration and ideas.

However, if you're considering a comprehensive home redesign, we highly recommend upgrading to a monthly subscription. This will grant you unlimited access to our full suite of features, setting you up for success in your design endeavours.

Rated 1 out of 5 stars

very bad experience

very bad experience , will not recommend. they charge u for auto renewal without any communication.

truly unprofessional.

will not reccomennd this.

5 February 2024
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello Dinesh,

Thank you for reaching out and sharing your experience. To assist you further, please provide us with additional details about your situation. With more information, we can thoroughly investigate your case and offer the best possible solution.

Regarding your subscription, all subscriptions function in a similar manner. As long as your subscription remains active, you will continue to have access to our product. If you wish to discontinue your subscription and prevent further charges, you can easily cancel it at any time. This can typically be done through the same store or our web application where you initially purchased.

Rated 5 out of 5 stars

Planner 5D!

Planner 5D is very easy to use and I love using it! I love the rendering feature and all of the furniture options!

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Requires significant UX improvement

I attempted to use this tool for creating a floor plan of my flat. I measured my rooms and began mapping them in the tool.

However, when drawing a room, it was impossible to achieve exact measurements. Using a predefined room template consistently resulted in unexpected changes to the wall lengths. Moreover, when utilizing the pen/drawing feature, it lacked the capability to input precise numerical lengths - a fundamental feature in basic CAD software. Additionally, any wall length under 50cm was not displayed, further complicating the process.

Moreover, a critical flaw I found was in the undo feature during the drawing/painting mode. Instead of undoing the last action taken while drawing, it would undo actions completed before entering the drawing mode. This lack of a step-by-step undo function within the drawing phase was a major hindrance.

After a few minutes of frustration, I decided to move on. The user experience (UX) of this tool requires significant improvement. Based on my experience, I cannot recommend this tool.

12 December 2023
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello Max,

We appreciate your comprehensive review! We would love to receive more feedback from you to assist us in enhancing the product. Please don't hesitate to contact us at support@planner5d.com – we would be delighted to schedule a call at your convenience!

Rated 1 out of 5 stars

Don't bother!

As mentioned in other reviews you cant upload a plan without paying, which isn't clear in the trial sign up process. So to test this you need to pay. Unfortunatley when you do, it doesn't work very well and in reality is super basic. Better off using the Ikea home planner for free.

28 November 2023
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello Nic,

Thank you for your feedback. If there's any aspect of your results that you feel could be improved, we're here to help. Please feel free to contact our Customer Support team at any time. We're committed to resolving your concerns.

Rated 1 out of 5 stars

You can't upload a plan unless you pay

You can't upload a plan unless you pay, but nowhere prior to signing up for a 'free' account does it say this. I'm sure the software is great, but for someone looking to upload a plan for free, as promised - this is not available.

22 November 2023
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello,

Thank you for sharing! For a detailed overview of what's included in your subscription, you can visit the Subscriptions section under your Profile. This will give you a clear understanding of all the features and services available to you.

Rated 1 out of 5 stars

Don't waste your time with this

Don't waste your time with this. Tried to make simple lot plan with 3 buildings, space for drawing is too limited, wasn't able to add a roof or change door size, 3d view is unusable its blurry on purpose so you cant see all the buildings on the lot.

15 November 2023
Unprompted review
Planner 5D logo

Reply from Planner 5D

Hello Egils,

Thank you for reaching out and for your feedback. Our goal is to make our product accessible and user-friendly for everyone, including those using less powerful devices or smartphones. This means we sometimes have to balance complexity with ease of use.

Regarding our plans, we offer both a free version and a premium option. The free plan allows you to create projects and utilize basic objects from our catalog, which is great for sketching out initial ideas. For those looking to delve deeper into design and customization, our paid plan offers access to over 7,000 objects and a range of unlimited customization features. If this interests you, we suggest trying out our premium plan for a month to explore its full capabilities.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help make your design experience as smooth and enjoyable as possible.

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