Plant Addicts Reviews 1,802

Maddie from Plant Addicts customer service is fantastic. She responded quickly to my questions and made sure I was completely happy with my purchase. The plants I received looked great—healthy and well cared for. I really appreciated her helpfulness and attention to detail. Great experience overall!

Plant Addicts has great online selection of plants at reasonable prices considering these plants are being shipped. Plants were shipped at the proper time and arrived neatly packaged and in great condition. Plants were full, properly shaped and right size for the container. Would buy from here again. Didn’t need to deal with customer service so I cannot rate that part of the business

My plant did do very well after planted. Sent picture and thy are sending a new plant. Correspondence was same day. Great customer service

Very polite customer service support. Very easy ordering.

Plant Addicts is a wonderful online plant store. My plants were all packaged in excellent condition. No damage during shipping. Excellent quality plants with beautiful foliage. Fantastic prices. I had an overall wonderful purchasing experience! Highly recommend!

EASY TO USE WEBSITE AND GOOD SELECTION OF PLANTS

The only reason it is not a 5 is there was a significant delay on shipping. Once the plants were received I found them packaged securely, beautiful and healthy. That is worth everything if you have ordered plants from several online businesses. I will order from them again

the curious and going out of your way to see that I was and pleased with your CO

Eli helped me and she was very pleasant and helpful. I will certainly return.

Wonderful customer service, my second plant I ordered. First plant Beautiful Fabi😊

Great selection, third year ordering , very healthy plants very pleased

Plant Addicts has consistently come to my rescue, providing me with some of the loveliest plants for my ever-evolving garden. I would recommend them for great service, timely service, and beautifl plants.

Ordering was easy. I can't wait to get my new plants.

Plant Addict is always there to help, whether it is about a specific plant selection or how to handle a specific situation. They aren't just helpful. They make you feel like you are part of their family or close circle of friends. That's hard to find these days, particularly with internet ordering of anything!!

I found what I wanted on your site that I could not find in my area. Thanks

I am extremely impressed with Plant Addict’s customer service, their responsiveness, and doing the right thing!!! Renzo T. was absolutely fabulous in responding quickly to my case, clearly communicating what would help the investigation, keeping in touch, escalating my issue, and following up to make it right without me having to reach back to get a status at any time. Ultimately, they are doing the right thing by providing me a new plant just over a year later to make it right without my ever asking. I can’t say enough about Renzo or Plant Addicts - it’s truly appreciated!!! It’s often not about the sale, it’s how customer service treats you if there are issues after the sale and Plant Addicts was amazing!!!

I purchased a Dutchman’s Pipe Aristolochia Macrophylla in Feb 2025 and as per the schedule for Zone 9, I received it on April 5, 2025. I bought the size # 2 pot from Plant Addicts and it was actually a little bit less than a size # 1 pot I got from another online vendor of the same plant.

The plant was received in dormancy and I was honestly a little shocked at first by its looks but it was packaged extremely well!!! However, my shock quickly went away as it started leafing in less than a week and grew wonderfully and beautifully the last year!!!

Fast forward, one year later it went into dormancy over the winter and we had extremely cold week(s) here in Florida for long hours and it made it thru like a champ. It came out of dormancy again and it has been leafing out beautifully and grown even more stems/leaves.

On 4/13/2026, it got its very first flowers but the flowers belong to a Aristolochia Tomentosa and not Macrophylla. I was in a little dismay and escalated late on a Saturday night and on Monday found a response to my issue that came Sunday morning. Thankfully I had saved the pot tag by cutting it out and provided more details and more photos. I was informed after the investigation was complete, Renzo/Plant Addicts wants to ensure I received the plant I purchased and they initiated a replacement plant. I haven’t gotten the plant yet but I’m confident it will be in amazing health and can only assume it has been confirmed to be an A. Macrophylla. I look forward to ensuring I have for future Pipevine Swallowtails visiting one day!!!

Thank You again Renzo and Plant Addicts for making it right - your Customer Service is amazing!!!

I searched everywhere online. I was lucky to fine you had them. I thought your description said 3" pots but 3 gallon pots arrived with very nice tall plants. They are a little in shock and have some broken branches but I think they are going to make it, No telling how they were treated in transit. The cardboard was torn in some places. I am pleased though.

Order took 6+ weeks to arrive; reason given was plants weren’t well-established yet. However no notification on website that plants would not be mature enough for shipping for several weeks. Among the order, 2 Russian Sage, for which I paid nearly $40 each. One plant was a struggling 2 1/2” plant with no healthy, developed root system, and the other pot contained just potting soil- no plant at all. The company did refund the cost of these two.
Overall, the 6 plants that did arrive were immature and undersized, and not worth the high prices, particularly compared to plants I ordered from 3 other online nurseries.

Ease of ordering and selection of plant. My first time on this site. I hope everything is beautiful!