Plantpico Reviews 309

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product and its quality, often describing the terrariums as beautiful, unique, and well-packaged. Many appreciate the aesthetic appeal and the care taken in crafting these items, noting that they often arrive in excellent condition. However, some people were dissatisfied with the ordering process, customer service, and delivery. Issues included long shipping times, orders arriving late or not at all, and products not matching website descriptions. Some customers also reported unhelpful or unresponsive customer service when trying to resolve these problems.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the terrariums as beautiful, unique, and... See more

Quality

Customers generally express satisfaction with the quality of products, often describing them as beautiful,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise the prompt, helpful,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, lost packages, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took quite some time for our turanium to start moving thru the postal system. Contacted them got a fast response. Even after contacting them it did not move for several days. Finally we received it... See more

Rated 4 out of 5 stars

The ordering process was easy and the product shipped within a week and the product arrived a week or so later. It arrived healthy and beautiful. This was the 2nd terrarium we ordered. The first one... See more

Rated 4 out of 5 stars

I liked the idea of a self contained and relatively low maintenance live miniature world that easily fits in a small out of the way space. Yes it is a little expensive and I was leery about this being... See more

Rated 5 out of 5 stars

The order took a bit longer than expected, but the weather for shipping has been a bit crazy. I got an immediate response when I questioned delivery timing. Make sure to allow a few weeks so the plan... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
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1-star

Replied to 20% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Broken glass, but not beyond help

When my terrarium arrived with the outer glass shattered, I was heartbroken. But I contacted Plant Pico and immediately was responded to by a service rep named Jennifer who submitted a replacement request. Outstanding customer service!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Beautiful

The delivery was quick. The product was absolutely beautiful and gorgeous. Absolutely love it. Best birthday gift ideas ever. And I plan to order more. For me and for Christmas gifts. The pictures does not give justice to the product. I absolutely fell in love with it.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Quite Lovely

These terrariums designed by Plant Pico are very nice. It’such a unique piece of decor.
Provides a nice sense of Zen as I sit next to it in a reading chair cozied up with a book and hot tea. Quite lovely.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I have received 2 of my 4 terrariums…

I have received 2 of my 4 terrariums that I ordered and they are gorgeous! I can only recommend PlantPico to you. Received them well packaged and intact. Received my instructions on the care of the terrariums. Simple!
Can only imagine how pretty they are.
Know family members will enjoy the birthday gift I am giving them.

GREAT JOB PLANT PICO! Look forward to ordering more later.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

All was as expected and more

when I opened the box and unpacked every thing it looked just as expected. I added water and set up the light and now I'm just waiting for a little fish to finish it off!

20 October 2025
Unprompted review
Rated 5 out of 5 stars

The terrarium is absolutely beautiful…

The terrarium is absolutely beautiful and unique. It arrived in excellent shape, meticulously packed. This company offers the best customer service I have ever experienced. I was emailed immediately to confirm safe arrival and satisfaction with my terrarium. How nice is that?
I am so pleased that I am ordering another one!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I received the product perfectly…

I received the product perfectly wrapped to perfection to ensure the plant and glass does not break. Customer service was amazing emailed me after delivery to see how everything went and to ensure I love the product

22 October 2025
Unprompted review
Rated 5 out of 5 stars

We received our Zen garden yesterday

We received our Zen garden yesterday. It was packaged very well, and we removed the packaging very carefuly so we didn't damage anything. After aßembling the light/ base, we placed the Zen garden unden the light. Placed the bridge and the figure inside. Couldn't be happier!!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

5 star A+

Fast shipping and everything arrived in great condition!! Very pleased! Will be a return customer!

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Slow shipment and failure to complete order 9mo later

I initially placed the order for a terrarium in early Dec 2024 with the promise it would be received prior to the holidays. It finally arrived in mid Jan, but with a missing plant and half dead grass. I have been in contact with them over the last 9 months requesting the missing plant. I was told multiple times that the issue was being looked into and would be resolved shortly. Followed by me waiting for either a reply or shipment - in every instance nothing happened. Today I received a message from the company stating that they can no longer address the issue as I am out of the return window? This company is an absolute scam.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first since it took…

I was skeptical at first since it took about a month to come. I read reviews and was not expecting it. However, plant pico delivered my tree of wisdom and i must say, it is awesome! Will order again. Patience is key, they are a small team from what I learned speaking to support thus the longer ship time.

But overall 5/5.

19 October 2025
Unprompted review

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