Customer Service needs a SHAKE-UP
I had purchased a serum from this Co. before online. Then I bought a foundation serum that when it arrived was far too pale, although initially I thought pale might be fine. I normally chose light or pale, but in this make, 'pale' was definitely not suitable.
I read the returns column and wrote to 'Plants are Purple' to receive a return label, as this is what was requested. I so want a new color before I travel again, so had hoped to receive a reply from Customer Services.
I am still waiting for a reply that they have acknowledged my emails.
Good customer service always gives me confidence in a Company to continue spending money with them.
Responsiveness is certainly one of the golden rules of teaming and simple workplace professionalism.
Responding promptly to emails (ideally within 24 hours) even if just to confirm they received my email and then let their customer know when they can expect further responses or advice, is crucial. Sadly here, it doesn't seem to matter...