Ordered on Monday, item due Wednesday, still no updates whatsoever on where it is or when it will be delivered (Friday). Constant delays with delivery, with no updates on where my item (a TV!) is.... See more
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After having many bad experiences in the past year with Planzer its seems they have finally got their act together, parcels recently have aways arrived on the day that it was expected. Thanks
Company replied
Package of frozen ravioli not delivered. Was first told on the phone (on a Friday), it was not scanned but would be delivered on Monday. I said in writing not acceptable as food would be spoiled. Got... See more
Company replied
there was a Planzer Mistake on the andress but your smart & Clever guy look at the address on he poket and was gentle to solve the problem
Company replied
Company details
Contact info
Lerzenstrasse 14, 8953, Dietikon, Switzerland
- 044 744 64 64
- kommunikation@planzer.ch
- planzer.ch
2.3
Poor
2K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Absolute Saftlade
27 August 2025
Unprompted review
Reply from Planzer Transport AG
Guten Tag Hehehe
Wir bedauern, dass wir Sie mit unserem Service nicht überzeugen konnten und möchten die Umstände gerne untersuchen.
Können Sie uns Ihre Sendungsinformationen an social@planzer-paket.ch senden, damit wir dies prüfen und uns direkt bei Ihnen melden können? Das wäre sehr wichtig, damit wir daraus lernen und uns verbessern können.
Herzlichen Dank im Voraus und liebe Grüsse
Team Planzer Transport
Always damaged items
Every time they deliver something, the package is damaged, and my product is broken. I am very tired of companies using them as a delivery service.
18 August 2025
Unprompted review
Reply from Planzer Transport AG
Hello Sandra,
We are very sorry that our delivery did not meet your expectations. In order to fully understand the matter and help us improve, please send your tracking number to social@planzer-paket.ch.
Once we have received the information, we will examine the case in detail and get back to you.
Your feedback is important to us in order that we can continuously improve our service. Thank you for your support.
Best regards,
Your Planzer Parcel team
The service is unreliable
The service is unreliable. I had almost every delivery left outside the building, independently of the dimension of the package and of the value of it. After many chat and calls with the customer support, it seems they changed something last month, but the good experience has been for only two delivery. Obviously, it is written clearly also in the settings of delivery of my profile in their customer page (settings that I had to escalate 2 times because they changed without my interaction). Today again package left outside without ring (with electronics in it). It is really bad for a delivery company, I tried to inform all the vendors where I buy to not send through them also if should cost something more. I'm happy that Galaxus already configured the option in their web shop to delivery exclusively with Swiss Post service.
11 August 2025
Unprompted review
Reply from Planzer Transport AG
Dear Renato,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer-paket.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Transport team
Drive by without delivery
After seeing the delivery car in our street on schedule, he just drove off without dropping the package.
Afterwards stating that “the building was not accessible” which was absolutely not the case.
And as of yet, no further updates or new delivery appointment has been scheduled!
Just flat out lazy and ignorant behavior.
6 August 2025
Unprompted review
Reply from Planzer Transport AG
Dear Simon
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer-paket.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Transport team
They were supposed to deliver 3 folding…
They were supposed to deliver 3 folding beds on one day shipping, on Thursday. Not a word from them. On Friday afternoon, after several calls to their customer service, we got a laconic email, stating that the delivery won’t be on Friday, but on next Monday. It’s too late for buying in any other store today. Everything is closed. So not responsible, horrible service. We saw their delivery car, a big car, and the driver said we were never on his schedule.
We won’t use any shop that uses their service again.
25 July 2025
Unprompted review
Reply from Planzer Transport AG
Dear E a,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
Galaxus order dumped outside the house…
Galaxus order dumped outside the house in a busy street without ringing the bell. I hope Galaxus refrains from using this company soon.
24 July 2025
Unprompted review
Reply from Planzer Transport AG
Hello Anna,
We are very sorry that our delivery did not meet your expectations.
In order to fully understand the matter and help us improve, please send your tracking number to social@planzer-paket.ch.
Once we have received the information, we will examine the case in detail and get back to you.
Your feedback is important to us in order that we can continuously improve our service. Thank you for your support.
Best regards,
Your Planzer Transport team
Delivery appointment but no delivery
Upon request, I scheduled an appointment for the delivery. On the agreed day, no one showed up—without even the courtesy of an email, text message, or phone call to inform me. I tried calling the customer service center (Bioggio) during business hours, but no one answered. Instead, I was redirected to a message suggesting I send an email. Naturally, that email went unanswered.
On my second call, some irritated staff finally picked up and passed my call from one colleague to another. Eventually, I found out that my package was still sitting in the warehouse. The reason? They had too many deliveries to handle.
Completely unreliable and unprofessional. Now I’m left waiting to see when (or if) the delivery will actually arrive.
10 July 2025
Unprompted review
Reply from Planzer Transport AG
Dear Mattia,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
Currently a week late with shipping
Currently a week late with shipping. My tracking number still shows up as non-existent even though IKEA handed them the parcel a whole week ago.
Apparently they have some sort of IT issue, but they haven't been able to resolve it in an entire week. Pure incompetence.....
When you think of the worst deliver company, you think of Fedex. Well, Planzer is two times worse! They ALWAYS have some sort of issue.
19 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear Fred
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
Worse company in Switzerland is a pity…
Worse company in Switzerland is a pity galaxus now works with them it’s making their service horrible too
17 June 2025
Unprompted review
Reply from Planzer Transport AG
Hello Juana,
We are very sorry that our delivery did not meet your expectations.
In order to fully understand the matter and help us improve, please send your tracking number to social@planzer-paket.ch.
Once we have received the information, we will examine the case in detail and get back to you.
Your feedback is important to us in order that we can continuously improve our service. Thank you for your support.
Best regards,
Your Planzer Transport team
not receive package but it shows that it has been delivered
The website show that my package has been delivered this Saturday June 14, 2025, but both my wife and I stay at home the whole saturday and no call, no bell ringing, and no package. contact the customer service and give the package number shown on their tacking system, the customer told me that this package number is no valid. How possible as this package number is on their website?
16 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear YoungYang
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer-paket.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Transport team
The wrong and careless delivery of Planzer
I ordered a rose arch climbing aid from Gonser.ch more than a week ago. On the web site, it said "delivery tomorrow". But I waited and waited. Finally, 8 days later, it said shipped. I waited 2 more days and wondering what happened. Then I saw an image posted by Planzer. They left the package under the mailbox, which is next to the street. Apparently, the package has been stolen... After got in touch with Planzer, they said I need to contact Gonser.ch to open a ticket, in order to proceed further. After contacted Gonser.ch, they claimed that under Swiss law, it is the buyer of the product who bears the risk of shipping. For those who are interested in making orders from Gonser.ch and been delivered by Planzer, please do think twice. Hope you won't end out like me, wasted more than a week on waiting and in the end the package was placed next to the street and got stolen... The only thing you'd get is a picture of your ordered item left next to the street near the mailbox...
11 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear Christina,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
Reply from Planzer Transport AG
Dear Kaan Yusuf,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
After having many bad experiences in…
After having many bad experiences in the past year with Planzer its seems they have finally got their act together, parcels recently have aways arrived on the day that it was expected. Thanks
11 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear Thomas,
Thank you for the great feedback. We appreciate this very much and are pleased that you are happy with our service.
Best regards,
Your Planzer Transport team
The worst transportation company I have found in Switzerland
The worst transportation company I have found in Switzerland. I bought an article from the Amazon marketplace and paid the express delivery.
The day of delivery I received an email that my package could not be delivered and the Client Service could not respond to the question.
Amazon contacts them and they explain that they had a problem with a trailer and will deliver the package the next day.
The next day I contact them and they tell me that they have a big logistic problem and the delivery date might be in four days as there is the weekend and a bank holiday in the middle.
A few minutes later I see a trailer from Planzer next to my building. I called to the Client Service again and they explain to me that the problem is that they dis not put the package in the trailer for delivery. This is subrealistic!
6 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear CM M,
We are sorry that your delivery was delayed. This is not the service that we aim to provide.
We want to investigate what didn’t work properly in your case so that we can learn from it. We need further information to do this and would be very grateful if you could send your tracking number to social@planzer-paket.ch.
Thank you very much for giving us this opportunity.
Best regards,
Your Planzer Transport team
If you need it,don't use Planzer!
Planzer not only sometimes but ALWAYS misses delivery dates. This company has no business being in the logistics business! Plus!! Even calling the phone number for ENGLISH, customers are forced to communicate in (broken) German! QUEL HORREUR!
3 June 2025
Unprompted review
Reply from Planzer Transport AG
Dear Ralf,
We regret that we were unable to show you the quality of our service and would like to look into the circumstances.
Could you send your delivery information to social@planzer-paket.ch so that we can check it and get back to you directly? It is very important for us to do this so that we can learn from what has happened and improve.
Many thanks in advance.
Best regards,
Your Planzer Transport team
Delivery not made as booked - lied about reason.
Delivery not made as booked.
Drive came with untrue reasons like construction work and that he had tried to call us.
No willingness to find a solution for the same day or the coming day (saturday) - in spite of planzer being contacted at 12:30 - early enough to solve it.
Very poor customer service.
Had to cancel a building project for the summer due to their incompetence and unwillingness to find a solution.
Greatly disappointing.
23 May 2025
Unprompted review
Reply from Planzer Transport AG
Hello Christina,
We are very sorry that our delivery did not meet your expectations.
In order to fully understand the matter and help us improve, please send your tracking number to social@planzer paket.ch.
Once we have received the information, we will examine the case in detail and get back to you.
Your feedback is important to us in order that we can continuously improve our service. Thank you for your support.
Best regards,
Your Planzer Transport team
By far the worst delivery company
By far the worst delivery company I've ever experienced. Too bad Amazon uses Quickpac/Planzer to deliver some of their packages.
Dropping off my parcel was risky due to its value of over 700CHF and its size, so in order to receive my parcel I now have to take a whole day off work.
- On Friday, delivery was unsuccessful because I was not at home at 7:00 p.m. No letter informing me of an attempted delivery was left in the mailbox.
- On the following Monday, no delivery because “warehouse error” indicated by telephone support the next day (i.e. Tuesday) even though I had called them twice and sent an e-mail on Monday.
- On Tuesday, at 8.20 a.m., support told me that the parcel would be delivered between 9.30 and 10 a.m. At 10.40 a.m. there was still no parcel, the person who had waited on purpose must have left. Support tells me that the delivery is in fact 1 hour late.
And all this without any offer of compensation such as an evening delivery which would cost them only 10CHF.
With Swiss Post, everything is so much simpler and clearer, with more options.
Picking up your Planzer parcel at one of their branches? impossible
Knowing approximately when (morning or evening) the parcel will be delivered the next day? impossible
13 May 2025
Unprompted review
Reply from Planzer Transport AG
Hello JL
We are very sorry that our delivery did not meet your expectations.
In order to fully understand the matter and help us improve, please send your tracking number to social@planzer paket.ch.
Once we have received the information, we will examine the case in detail and get back to you.
Your feedback is important to us in order that we can continuously improve our service. Thank you for your support.
Best regards,
Your Planzer Parcel team
Worst delivery service
Worst delivery service. Surprised that Digitec/galaxus is still bringing them business
29 April 2025
Unprompted review
Reply from Planzer Transport AG
Hello Mr. Kuruc,
We regret that you were not satisfied with our service.
We would like to investigate the circumstances so that we can take the necessary measures. Please send us your shipment information to social@planzer-paket.ch.
Thank you for helping us to optimize our service.
Best regards,
Team Planzer Transport
Worst delivery service ever
Worst delivery service ever, package suddenly will be delivered a week later then promised. I WhatsApp them but they could not help me, and told me that their own tracking system is incompetent as follows, and I must contact the sender! Absolutely awful system and service that misleads customers! 😡
[Whatsapp message from Planzer]
“Hello
When the sender sends us the data, the system assumes that we will also physically receive the parcel. And the planning process starts. In this case, we have not yet received the parcel. Please contact the sender, who can check whether the parcel is still in the Digitec warehouse.
Kind regards”
16 April 2025
Unprompted review
Reply from Planzer Transport AG
Hello Ace,
We regret that your shipment has not arrived and that you have not been informed.
We receive orders from senders. In principle, an order also includes the route from senders to us.
Orders are therefore entered by senders in our system, before shipments have physically arrived with us.
Senders and recipients can view the status of consignments at any time. Even if shipments have not yet physically arrived with us, this can be seen in the shipment tracking online.
We hope we have been able to give you an understanding of how our processes work. If you have any questions, please do not hesitate to contact us at social@planzer-paket.ch.
Best regards,
Team Planzer Transport
I'm still waiting for the parcels to…
I'm still waiting for the parcels to arrive. It's actually not the first time and this happened many times before. The worst domestic logistics provider in Switzerland (by far).
DPD would be an excellent alternative.
10 April 2025
Unprompted review
Reply from Planzer Transport AG
Hi Thomas,
Oh no, we are very sorry that you had to wait longer than expected for your shipments.
Unfortunately, we can never completely rule out the possibility that expected delivery dates may have to be postponed at short notice due to unforeseen circumstances. In such cases, our system updates itself as quickly as possible so that you can see the new delivery dates in the shipment tracking.
If the information in the shipment tracking or on our website is not sufficient, our customer service team will be happy to help you. We are available from Mon - Fri, 08:00 - 18:00 via service@planzer-paket.ch or at DE/EN: +41 44 438 50 40, FR: +41 21 821 02 02, IT: +41 91 611 54 84.
You are also welcome to contact us at social@planzer-paket.ch so that we can discuss the circumstances in more detail.
Best regards,
Team Planzer Transport
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