The Plastic Centre Reviews 517

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the high quality of the products, often noting that items arrived in perfect condition and were well-packaged. Many people appreciate the excellent service, with staff members consistently described as friendly, courteous, professional, and very helpful, even going out of their way to assist with deliveries and provide product advice. Reviewers found the ordering process easy and were satisfied with the overall efficiency from start to finish. However, some customers also noted issues with their orders, including instances where orders were not delivered, arrived incomplete, or contained the wrong items. There were also mentions of delays in receiving orders and a lack of communication regarding delivery updates.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as good, sturdy, and... See more

Service

People report positive experiences with service, often highlighting supportive, friendly, and flexible... See more

Order

Consumers find order to be ambiguous, with many reviewers reporting that ordering was easy and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more

Rated 5 out of 5 stars

Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more

Company replied

Rated 5 out of 5 stars

I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more

Rated 5 out of 5 stars

Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more

Company replied


Company details

  1. #38 of 41 best companies in Building materials store
  2. #10 of 10 best companies in Plastic Wholesaler

Written by the company

With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

517 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good job.

Quick to deliver.

9 April 2024
The Plastic Centre logo

Reply from The Plastic Centre

your feedback is much appreciated, thank you !

Rated 5 out of 5 stars

Brilliant Customer Service

Recently made a purchase from the Wolverhampton branch, Vivek went out of his way to help with everything I needed a real ambassador for the company, explained everything about a range of products, kept me informed via WhatsApp of any offers, customer service at it’s finest.

8 April 2024
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Reply from The Plastic Centre

Thank you, Ron, I ll pass your feedback to Wolverhampton center, I am sure they will be very happy !

Rated 1 out of 5 stars

Complete wrong item delivered

Complete wrong item delivered

4 April 2024
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Reply from The Plastic Centre

I am really sorry about that but mistakes happens and we are only humans . I know the problem was fixed and the mistake repaired but we appreciate any kind of feeback that we can learn from

Rated 5 out of 5 stars

Good service

Good service, good price, ordered online for collection, all good

4 April 2024
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Reply from The Plastic Centre

Thank you Mr Mitchell , your feedback is much apreciated !

Rated 5 out of 5 stars

Good company to deal with

Good company, Parcel arrived on time good communication well packaged what else can you ask for?

5 March 2024
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Reply from The Plastic Centre

Terry, your feedback is much appreciated and we are very pleased to hear that our customers are happy !

Rated 5 out of 5 stars

Inexpensive products online.

Inexpensive products online.
Ordered and collected locally good communication and service

1 March 2024
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Reply from The Plastic Centre

Thank you, Martin, your feedback is much appreciated

Rated 5 out of 5 stars

Fantastic company who I wholeheartedly…

Fantastic company who I wholeheartedly recommend. Not only was my order processed and delivered very quickly, I had a lovely lady call me before my order being despatched to tell me she spotted an error I had made. Not many companies would notice this and would just send it out so thank you very much.
The products are excellent quality too.

27 February 2024
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Reply from The Plastic Centre

Your feedback is very kind, thank you very much . I deeply appreciate it !

Rated 5 out of 5 stars

Pipes

Parts as described and turn up promptly

28 February 2024
The Plastic Centre logo

Reply from The Plastic Centre

Thank you, Steven, your feedback is much appreciated !

Rated 1 out of 5 stars

I was not notified of delivery

I was not notified of delivery. I got a phone call saying delivery at front door. The property is an empty rental. Then the order is wrong. Clear silicone instead of white. Matt finish plastic sheet instead of gloss. Terrible customer service , never use again.

6 February 2024
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Reply from The Plastic Centre

Martin, this is a false statement from your part . We don't even manufacture matt white :) it is called '' white high gloss '' , our machinery doesn't manufacture matt . Second thing, you HAD white silicone not clear . If that is thr truth why you didnt contact us , phone, email, anything but you went to Trustpilot for a review ? That means you used the goods and was nothing wrong with them .

Rated 4 out of 5 stars

Everything as described.…

Everything as described including delivery date, would definitely use again

5 January 2024
The Plastic Centre logo

Reply from The Plastic Centre

Thank you, your feedback is much appreciated! Then why 4 starts ? :)

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