Plastic Solutions Ireland Reviews 

254
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company, praising the exceptionally smooth overall purchasing process. Customers frequently mention that the delivery service is remarkably fast, ensuring that all bulky items arrive safely and right on schedule. Consumers are also very happy with the high quality of the products, noting that everything is precisely cut to their exact individual measurements. Some reviewers were not happy with occasional unexpected delivery delays that caused concern for their urgent and time-sensitive projects. A few people also reported discovering minor surface scratches on some material sheets during the delivery or collection process.

What people talk about most

Delivery service

People report positive experiences with the delivery service, frequently highlighting fast and on-time... See more

Product

Customers consistently note positive experiences with product, highlighting great quality items that match... See more

Service

Customers report appreciation and satisfaction with the service provided. People frequently mention prompt... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the solid materials and... See more

Order

Reviewers express high satisfaction regarding their order experiences, highlighting easy online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company to deal with! Everything I ordered over two separate orders (all very bulky) was delivered either next day or after just two days. Everything of great quality, to the measurements I... See more

Company replied

Rated 5 out of 5 stars

After my greenhouse was wipedout in a storm after Xmas came across your website and ordered replace panes.Thought I would be waiting forever for delivery.Were surprised to get next day delivery,so we... See more

Company replied

Rated 5 out of 5 stars

Knowledgeable staff. Helpful advice. Solid polycarbonate was cut in multiple sizes, as requested. Very happy with product. Good value. Thank you.

Company replied

Rated 5 out of 5 stars

From the moment i contacted Plastic solutions, the sales team were very prompt and helpful helping me to choose the perfect solution for my project. Customer service was perfect. Delivery was arranged... See more

Company replied


Company details

  1. Polythene and plastic sheeting supplier

Written by the company

Plastic Solutions is part of the larger Material Solutions company, situated just off Naas Road in Dublin, near Red Cow Moran's Hotel. Our plastics division was established in 2013 to service the growing demand for polycarbonate and acrylic sheet used by sign makers, shop fitters, point-of-sale fabricators and the general public. We quickly expanded to include Multiwall Polycarbonate, used extensively in roofing applications.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

254 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(254)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, sheet cut to size EXACTLY as requested. Really good customer service, you can actually call them an ask a question!

14 November 2024
Rated 1 out of 5 stars

Extremely Disappointing!!!

I ordered two 'DIY Package - Multiwall Polycarbonate' packs.
3 - 4 days delivery outside Dublin according to them. I rang on working day 5 for an update. Was told that there is a big order in front of mine so not sure when it was even going to leave the warehouse!! Livid because my tradesman was arriving 2 days later for two days, at 500 euro per day!!
In fairness, they managed to get the order to me two days later BUT only one pack arrived!! HALF of the order!
The next pack arrived the following week and my tradesman had to come again at another 500 euro!
It is worth noting that Plastic solutions were aware that the 2 packs were going to form one continuous roof. They never said that the packs would only have enough joining sections for each seperate roof pack. So I had to join the two packs/roof kits without the correct fixings! In my opinion they dropped the ball there KNOWING what I was trying to achieve! Also worth noting that there was a pack of screws missing for the Glazing bar so had to use my own.

Overall, a very poor experience with ordering from this company. They let me down with the delivery time frame which cost me an extra 500euro, by not including the whole order 1st time around. Very disappointed there was not discussion about ordering more glazing bar or rubber rag to connect two packs. Screws missing was irritating but nothing campared.

15 October 2024
Plastic Solutions Ireland logo

Reply from Plastic Solutions Ireland

Dear Andrew,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and the inconvenience it caused.

Please accept our sincere apologies for the delay with your order. We experienced an exceptionally high volume of orders, which led to unforeseen delays. While we strive to meet our delivery timelines, it’s clear we fell short here, and we understand the impact this had on your project.

We apologise also for the issues with the split delivery and the missing fixings. While we always aim to ensure that complete packages reach our customers on time, it’s clear that this order didn’t meet our usual standards. We appreciate you bringing the joining section and screw shortages to our attention, as this helps us improve our service and prevent similar issues in the future.

If you decide to order from us again, please reach out to us directly. We’ll ensure that your order is handled with priority and that everything needed is fully prepared. Thank you for your understanding and for giving us the opportunity to improve.

Rated 5 out of 5 stars

Recommended

Good website, easy to navigate with a useful video clip on how to use products. Product range is good and this company will supply sheets cut to size which saves a great deal of time and effort to get a job done in time. Queries I made were promptly answered.

16 October 2024
Rated 5 out of 5 stars

Highly recommended, great product, friendly staff, keen price

Extremely helpful staff by phone.
Even called me to check a mistake I had on the sizes on my online ordering form, so the workshop people really know what they're doing.
Easy ordering system online and fantastic turn around time.
My order for a garden house roof and 'glass' shipped next day.
Great product, very happy and the price was keen as well.
Highly recommended.

3 October 2024
Rated 5 out of 5 stars

I ordered the polycarbonate pergola…

I ordered the polycarbonate pergola roof kit, came very quickly. When the driver got to my house he realised the panels were to big to go though my shed door, he kindly waited for me to come home, and waited while I asked the neighbours if I could bring in through their drive way, with the delivery man and neighbours help took about 10 minutes to get onto my property. I can’t thank the kind delivery man enough. I’ve still not fitted the roof kit but looks good so far.

23 September 2024
Rated 4 out of 5 stars

Top class technical support…

Ordered my lean-to roofing package online. Got immediate call back from Stephen in sales who went through my order and gave technical advice on the items I had ordered and made sure I was aware of things to look out for during the roofing process. Top class support. Possibly could have purchased a bit cheaper elsewhere but the technical support and attitude of staff made the difference. I got free delivery of large pallet from Dublin to the midlands.

15 August 2024

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