Hidden monthly fees, high interest rates, the worst customer service I've ever experienced, service is constantly down with no eta of services being restored, I would only send people I didn't like so... See more
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DO NOT SEND MONEY TO THESE CROOKS. Tried canceling before activation August 2022 and advised 60 days to return funds. Going on 6 months and still nothing. They keep stating its been expedited and p... See more
Company replied
Contact me if you have a claim against this company or thier CEO Motola Omobamiduro. More specifically Plastik Financial.. Were in the early stages of class action and have currently over 60 names w... See more
These guys are Slime Bags! They refuse to refund your deposit, the so-called customer service is a joke, and I've basically been threatened with ridiculous fees, and even a strike on my credit for... See more
Company replied
Company details
Written by the company
Give yourself some credit and apply for your secured credit card today.
Contact info
United States
- plastk.ca
I’ve been using Plastk since Feb 2022…
Update:
Finally got the deposit back after 7 months
I’ve been using Plastk since Feb 2022 till November 2022 and was expecting the refund on January 27th and nothing. I tried to e mail them million times but the same response - you are in a queue and etc.. I’m so confused and desperate and I really need my $1.5k back! Such a shame it’s happening in Canada..
11 April 2023
Unprompted review
Reply from Plastk Secured Credit Card
Our current processor and BIN Sponsor, Digital Commerce Bank, was found to have breached court orders Plastk obtained in January. On March 23, 2023, the bank was ordered by the Court to reinstate operations and to cooperate with Plastk’s migration away from Digital Commerce Bank.
We are actively migrating to a new world-class banking partner and processor soon and will keep you updated
We remain committed to providing you with the best possible service and appreciate your patience during this time. Please contact our customer service team at hello@plastk.ca if you have any questions or concerns.
If you have concerns about Digital Commerce Bank’s breach of court orders and resulting disruption of access to your credit card, you may contact the Ombudsman ombudsman@dcbank.ca and/or https://www.obsi.ca/en/index.aspx .
Team Plastk.
Not even worth 1 star
Not even worth 1 star. Stay away from these people. Gave my deposit in October and never received a card. Canceled the application in January after months of hearing about the back end team excuses. It’s now April, still have not returned my money. An absolute joke and crime of a company. Irony how they want to help but can’t even pay off their own debts.
As we can all see by this robotic reply everyone gets it shows even a lack of effort on Plastks staff.
Why not consolidate your debts and pay people the money you owe people? Robot replies do nothing for your case. Give people back the money you stole from them already, enough excuses.
4 April 2023
Unprompted review
Reply from Plastk Secured Credit Card
Our current processor and BIN Sponsor, Digital Commerce Bank, was found to have breached court orders Plastk obtained in January. On March 23, 2023, the bank was ordered by the Court to reinstate operations and to cooperate with Plastk’s migration away from Digital Commerce Bank.
We are actively migrating to a new world-class banking partner and processor soon and will keep you updated
We remain committed to providing you with the best possible service and appreciate your patience during this time. Please contact our customer service team at hello@plastk.ca if you have any questions or concerns.
If you have concerns about Digital Commerce Bank’s breach of court orders and resulting disruption of access to your credit card, you may contact the Ombudsman ombudsman@dcbank.ca and/or https://www.obsi.ca/en/index.aspx .
Team Plastk.
Fruad
Fruad, lets all come together and report to law enforcement agencies. These crooks should be behind bars. I am still waiting for my card cancellation for 7 months, they are not only charging monthly fees but reporting to equifax.
30 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
Our current processor and BIN Sponsor, Digital Commerce Bank, was found to have breached court orders Plastk obtained in January. On March 23, 2023, the bank was ordered by the Court to reinstate operations and to cooperate with Plastk’s migration away from Digital Commerce Bank.
We are actively migrating to a new world-class banking partner and processor soon and will keep you updated
We remain committed to providing you with the best possible service and appreciate your patience during this time. Please contact our customer service team at hello@plastk.ca if you have any questions or concerns.
If you have concerns about Digital Commerce Bank’s breach of court orders and resulting disruption of access to your credit card, you may contact the Ombudsman ombudsman@dcbank.ca and/or https://www.obsi.ca/en/index.aspx .
Lost visa sponsorship, can't use card
August 9 2023. Still have not gotten my deposit back. Should of had it in March!! They never reported to equifax until they cancelled my account so they F$$@ my credit score showing a closed account that never had payments. Have emailed them monthly asking for my deposit back and every month I get told there is a delay...they apologize....blah blah blah. Total waste of time. Had the card for 6 Months that's after waiting 2 months because they said there was a delay in the cards being produced. It took me threatening to file a fraud complaint with my bank to get the card. Now for the last 3 weeks I cannot use my card and it is because DC bank has severed Visa sponsorship however no one will tell me why. So after multiple emails With nothing but scripted responses I have finally canceled my card. To top it off they still have not reported to Equifax , beware.
28 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
Dear Sarah, your dissatisfaction is deeply concerning to us. We apologize for the delay in addressing your refund concern.
We're glad to inform you that most pending refunds have been processed. You should see the refund in your account. If you don't, please reach out to our support team.
Team Plastk.
Thank you for everyone telling me about…
Thank you for everyone telling me about the problems with this company because I was about to use them. They had said they offer rewards points for new customers but now I don't believe it. Will check what GOOGLE REVIEWS have to say about this company. What I find funny is how Plastk has such high reviews on GOOGLE but not here so not sure why that is.
26 March 2023
Unprompted review
I would give this "organization" a zero…
I would give this "organization" a zero if I could. I requested for my account to be closed a month ago and they went radio silent. they also have charged fees to my account that DO NOT fall within their own terms and services. Absolutely disgusting. Will be following through with formal complaints to the Financial Consumer Agency of Canada.
3 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
Dear Erica GM
We apologize for any inconvenience caused by the recent issues you've experienced with our organization. We take all customer feedback seriously and are committed to providing the best possible service.
We are currently investigating the concerns you raised and we assure you that we will do everything we can to resolve the issue in a timely manner. We appreciate you bringing this to our attention, and we will be reaching out to you shortly with more information.
If you have any additional concerns or questions in the meantime, please do not hesitate to contact our customer service team. Thank you for your patience and understanding as we work to address this matter.
Team Plastk.
Company has gone bankrupt
Company has gone bankrupt, no one will get security deposit back. Cards no longer working, for months been taking new security deposits without issuing cards, and delaying security deposits for 9 months blaming technical issues. Truth is owner spent / took all security deposits and now can't refund security deposits for months or issue new cards. DC bank caught on to the scam and stopped doing business with them like other companies months back
23 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We understand that our customers are frustrated. We are deeply sorry for the inconvenience that this has caused. We are working hard to resolve the issue and will refund all security deposits as soon as possible. We are also in the process of issuing new cards to our customers. We apologize for any frustration and thank you for your patience.
Team Plastk.
My card hasn't worked in a long time!!!
My card hasn't worked for weeks..
This company is brutal. I can't even make a payment.
I can't even reach a customer service agent most of the time. I will be asking for my deposit back and the remaining funds sent to me by check. I'm totally done with PlastK! Stay far away from this company. They just take your money and you'll never see it again.
They have double charged me monthly and annual fees with no refund. They're full of excuses!
If there's a class action suit against them, you can bet I'll be joining that movement!!!
17 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We understand that you are frustrated and we would like to assure you that we are doing our best to resolve any issues you may have. We are currently working on a solution to ensure that our customers have a better experience and can use their cards with confidence. Please contact our customer service department and we will be happy to help you with any issue you may have.
Team Plastk.
This BS
This BS, I'm tired of hearing sorry for any inconvenience. I need the card to work I use it for traveling. This is fraud all the way. Not happy
22 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for any frustration you are experiencing. We are working hard to ensure that all of our customers have a positive experience with our services. Please reach out to our customer service team so that we can better assist you with this issue. Thank you for your patience.
Team Plastk.
Don't believe them when they tell you…
Don't believe them when they tell you the card will work in the USA, it doesn't 95% of the time. It was so bad we filled formal complaints (after it ruining our trip). After weeks and weeks of back and forth, they stated they had it fixed and it would no problem any more. We were offered compensation that we never received. We went back to the USA again, and AGAIN, it did not work. Just horrible. Now they are struggling with court action and my card has not worked for weeks!
20 February 2023
Unprompted review
Reply from Plastk Secured Credit Card
We are currently in the process of investigating what caused the problem and are committed to making sure it does not happen again. We are also working to provide you with the compensation that you were promised. Thank you for bringing this to our attention and we sincerely apologize for any disruption or disruption of your travel plans.
Team Plastk.
Absolute worst CC service ever
Absolute worst CC service ever. When I say worst trust I mean worst. Let’s start with the cards service works when it wants, without notification card goes down for at least 24 hours leaving ppl stranded, and getting a BS answer like, sorry our back team is fixing it. This happens at least 3 times a month. Now it’s been over a week (March 13 2023) DC Bank is in trouble (there provider) and plastk has no money to let people continue to use there secure cards leaving peoples money hostage and totally at the mercy of them finding a new provider or literally closing. They tell you whatever non sense they can to make you think all is ok. Let’s not forget how we showed them of two fraudulent charges to companies that don’t even exist and they tell you, nope you made these charges. They don't protect there clients at all. I actually had to argue with one of there brilliant CSRs that two was fraudulent and to put in a claim. Told me they would, only one made it, and they allowed $500 of fraudulent charges. But they felt the need to send a new card. Lmao. You get brilliant over seas CSRs so be prepared for that as well. Good luck to anyone that uses this card. Over 6 months if you want your secured funds back also. This place, it’s brass and minions are an absolute joke.
21 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for your negative experience, and we are working hard to ensure that all of our customers have the best experience with our services. We are actively looking for a new provider and working with our existing provider to ensure that all our customers have access to their funds. We take all reports of fraudulent charges seriously, and we are committed to protecting our customers from fraud. We are constantly reviewing our security measures and are always looking for ways to improve. Again, we apologize for any inconvenience you may have experienced.
Team Plastk.
It's not our problem you have issues with DC Bank. Refund us immediately
Wow. Multiple issues with the card, now the change partnership with DC bank? I'll bet they only now are addressing it due to multiple people mentioning it across social media
"Unfortunately, due to changes in our partnership with DC Bank, we have been unable to provide services to customers with cards issued by DC Bank. We are currently in the process of refunding any remaining balances to customers with DC Bank cards" was pulled from one of their replies on here" And how long will this take? Days, weeks, months,? How will said refund be issued, via cheque by snail mail, e-transfer? It should rightfully be e-transfer since this issue is your fault/problem and not ours. Plenty of people are not too impressed,.myself being one of them. Now I can't buy any groceries until payday thanks to our money being held hostage.
20 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for the inconvenience this has caused and understand your frustration. Our team is currently working diligently to issue refunds to customers with DC Bank cards as soon as possible.
We will be issuing refunds via e-transfer, and we anticipate that the process should be completed within the next few days. We understand that this is an inconvenience and we thank you for your patience.
If you have any additional questions or concerns, please do not hesitate to contact us. Thank you again for your understanding.
Team Plastk.
It’s been 5 days since I’ve had any…
It’s been 5 days since I’ve had any ability to do anything with my account. All my automated payments are being declined with no cause. I’ve called and messaged and have been told it’s a server/tech issue and will be resolved shortly. It’s not. It hasn’t. What a nightmare
19 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for the inconvenience you have been experiencing. We are currently working to resolve the server/tech issue that has caused your automated payments to be declined. We understand your frustration and are doing our best to get this resolved as soon as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for your patience.
Team Plastk.
Cash grav that should be illegal
Hidden monthly fees, high interest rates, the worst customer service I've ever experienced, service is constantly down with no eta of services being restored, I would only send people I didn't like so they could waste money. Can't close my account either. They always have some excuse that this department is busy, or short staffed or their systems are down. It's a straight up cash grab.
19 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We understand your frustration and apologize for the issues you have experienced. We are continually working to improve our customer service and are dedicated to providing the best possible service for our customers.
Team Plastk.
Complete fraud artists
Complete fraud artist. I had this card for 2 years now originally I put 500 on it never had an issue up until now. The second I put over $1000 they froze my card and have bs excuses blaming the problem with their payment processing platform via DC bank. The man responsible behind this fraudulent company is Motola Omobamiduro.
19 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We are sorry for any inconvenience this may have caused you. We understand your frustration and we would like to assure you that we take all customer complaints seriously.
We have investigated the issue and identified the issue with our payment processing platform via DC Bank. We have taken steps to address the issue and have implemented new security measures to ensure that fraudulent activity is kept to a minimum.
We take fraud very seriously and we are committed to protecting our customers and their money. We take all necessary steps to ensure their safety and security.
If you have any further questions or concerns, please do not hesitate to contact us directly. We apologize for any inconvenience this may have caused and promise to do our best to make sure this situation does not happen again. Thank you for your understanding.
Team Plastk.
DO NOT GET PLASTK
I applied for plastk credit card in November 2022 after waiting about 3 weeks and when I contacted them they said we have an issue with printing cards, so I cancelled on December 13 2022 they said you’ll receive your refunds after 60 days well guess what I still didn’t get my refund back, I think i will contact my lawyer and sue them for stealing my money and not refunding them.
18 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
Dear Aaron, your dissatisfaction is deeply concerning to us. We apologize for the delay in addressing your refund concern.
we're glad to inform you that most pending refunds have been processed. You should see the refund in your account. If you don't, please reach out to our support team.
Team Plastk.
Card working now
Update. I was able to make purchases yesterday March 25th and today March 26th. Hope there are no more issues and that there's a smooth transition to their new bank when the time comes and there are no more interruptions in service. I will wait for a few months before changing my star rating just so I can be sure the changes stick.
14 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for the inconvenience. We understand your frustration and we would like to help.
Unfortunately, due to changes in our partnership with DC Bank, we have been unable to provide services to customers with cards issued by DC Bank. We are currently in the process of refunding any remaining balances to customers with DC Bank cards.
We apologize for any inconvenience this may have caused and we thank you for your patience. If you have any further questions, please do not hesitate to contact our customer service team. We are dedicated to resolving any issues you may have.
Thank you for your understanding.
Team Plastk.
Not reporting to equifax
I've been an on time paying customer for over a year now and have seen no improvement on my credit rating. In addition to the crazy extra fees that they charge the card consistently doesn't work. I feel defrauded and misled.
17 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for any inconvenience you have experienced with your credit rating and the fees associated with your card. We are continually working to improve our services and strive to make sure they meet the highest level of customer satisfaction.
If you would like to speak with one of our customer service representatives about this issue, please don't hesitate to contact us.
Team Plastk.
Thieves
I usually haven't had a problem, but I made a $1500.00 payment 5 days ago and am waiting for a $1000.00 security charge from a hotel from 2 weeks ago and nothing. I have called to find out where my $2500.00 is and I was told DC bank was having technical problems. I called DC bank and they informed me that they no longer are partnered with Plastk. So, it looks like I have been scammed along with many other people. Give me my money!!!!!
12 March 2023
Unprompted review
Reply from Plastk Secured Credit Card
We apologize for the inconvenience and confusion that you have experienced. We can assure you that we are doing our best to resolve this issue as quickly as possible. We understand how frustrating it can be to wait for payment and we will do everything in our power to ensure that you are reimbursed promptly.
Please contact us through our customer service department so that we can provide you with further information. Thank you for your patience.
Team Plastk.
oh wow
oh wow. I wish I had seen this previously. Going to request my security funds back NOW. @Bigbennydarts
I'd like to join the class action.
15 February 2023
Unprompted review
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