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Company details

  1. Car accessories shop
  2. Sign shop

Written by the company

Closed


Contact info

3.1

Average

TrustScore 3 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

STAY AWAY FROM THESES SCAMMERS

STAY AWAY FROM THESES SCAMMERS

Ordered my plates after a week and still no delivery contacted them was told that evri had lost them was offered a refund but thought I'd give them the benefit of doubt (big mistake) told new plates were sent and after few days they sent message that my plates had been delivered (not to me) was told they were going to get tracking data from evri and change to a different delivery company. Again they said they will send out another set and again they haven't arrived and now no engagement form either text or there own on line chat.

23 October 2023
Unprompted review
Rated 1 out of 5 stars

UTTERLY SHAMBOLIC. AVOID AT ALL COSTS.

Nearly 3 weeks from order and still no sign of my plates arriving despite various claims and assurances; all of which have proven to be completely false / untrue.

To demonstrate how poor the experience has been, I ordered plates for another car from another supplier during this same period which were received within 5 days.

UPDATE 12/09/23 : order apparently refunded, although monies not received at the time of writing.

Honestly the worst customer experience I have ever endured and the response received to my review is totally disingenuous.

I have proof that I was assured my plates would be received on 3 different dates and can only assume Plates4 is claiming that the courier (which it chooses to use by the way) failed to deliver on 3 separate occasions. I would also add that confirmation of refund was only received after reminding Plates4 of its responsibilities under the Consumer Rights Act 2015.

14 August 2023
Unprompted review
Closed  logo

Reply from Closed

Dear Kieran Frost,


From time to time their can be issues with delivery companies and can only apologise on how long you have had to wait for you order.

As per our websites terms & conditions it does state that orders can be delayed due to many factors though in your case was just the delivery courier not ourselves.

A refund offer was sent via email a week or more ago but was declined but later had an email asking for a refund. Which is processed from our payment provider and should reach you by Friday at the latest.

Again we do apologise about the experience received by the courier and not ourself. We would kindly you review the courier than shame us when the experience is with the courier and not ourselves. We would also kindly ask the review to be taken down.


Many thanks
Plates4


Rated 4 out of 5 stars

Excellent communication skills and the…

Excellent communication skills and the quality of the car plate is very good. The plates look very nice I absolutely love them 😍 only down fall was they took a few weeks to come due to delivery service issues but they were well worth the wait!!!

21 July 2023
Unprompted review
Closed  logo

Reply from Closed

Hello Parveen,

We are absolutely glad you are happy with your new hex plates on your car! They do look absolutely brilliant on your vehicle. Again apologies about the Evri delivery issue but we managed to get that resolved with them in the end.

Many thanks again for ordering with us!

LW
Plates4

Rated 5 out of 5 stars

Quick and effective plates made up…

Quick and effective plates made up within few hours of just speaking logo i had wasn’t in high quality but they re done the logo for me and had it printed couldn’t be more happy highly recommend definitely going to be using these guys again for some 3D jell plates for my car. Thank you so much you transformed my business!!

15 July 2023
Unprompted review
Closed  logo

Reply from Closed

It was a pleasure dealing with you Nimat from start to finish!

Kind regards
Leon

Rated 5 out of 5 stars

Ive used leon a few times now and the…

Ive used leon a few times now and the number plates have always been spot on!

The plates were delivered in quick time Leon's always happy to help!

perfect transaction!

5 July 2023
Unprompted review
Closed  logo

Reply from Closed

Simon,

We appreciate you coming back to us and trusting us in providing yourself with high quality number plates and we look forward to dealing with you again the future!

Kind Regards
Leon@ Plates4

Rated 1 out of 5 stars

VERY POOR

Ordered 4D plates, Had to send ID and Log Book copies via email which i did (so they now have my ID etc). communication was great, was told they would be dropped off to me when He Passed as it wasmt too far away, several days later after many messages apologising to me and telling me that They would throw in A couple of car cleaning products, I Get a Full Refund, no explanation and He then Blocks me on facebook/messenger and leaves the conversation.

VERY POOR

20 June 2023
Unprompted review
Closed  logo

Reply from Closed

Good Evening Nick,





I sincerely regret your experience with us; this was not our aim.





We are an exclusively online provider and are not able to accept pickups - this particular order was made solely to save on shipping costs to you.

Deliveries usually take between two to seven days, as specified in our FAQs. In rare cases, there may be a slight delay, as occurred with your order.

The correspondence via Facebook messenger was conducted utilizing a personal account rather than our company's official Facebook page and your conversation was not in any way blocked. We highly recommend that you avail of all three of our contact methods found on our website, consisting of telephone, email, and live chat.

The order was refunded per your stated wishes, although it goes against our return policy. To make it right, we are offering 10% off, plus the cleaning products already mentioned. We can have all delivered by noon Tuesday; the missing letter came back in Saturday morning.

Best Wishes Plates4

Rated 5 out of 5 stars

Great service

Great plate.

17 April 2023
Closed  logo

Reply from Closed

Many thanks for your review Alastair!

Team Plates4

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