First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
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Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
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The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
- #14 of 19 best companies in Hot Tub Shop
- #84 of 100 best companies in Garden
- #92 of 122 best companies in Garden Furniture Shop
- #2 of 3 best companies in Outdoor Bath
- #55 of 75 best companies in Outdoor furniture shop
- #2 of 4 best companies in Spa Garden
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Platinum Olso Hot Tub
The Platinum hot tub is great. I purchased the Oslo model with all the bells and whistles.
I was not too happy with the installation. The hot tub cabinet was dirty in places and the shell was covered with smudges and hand prints.
The installer promised to return in a few days to clean it up, and I haven't seen him since. After filling with water, it had a air lock, and the installer buggered up the fittings getting them loose.
I personally feel for $14,000 I should have gotten a flawless hot tub.
Purchased from Splash Pools and Spas, and certainly hoping any service needed is much better than the service provided at this point. There have been other minor issues, but not with the hot tub. At the moment I would give the installation and service two ⭐⭐ at best.
11 December 2025
Reply from Platinum Spas
Thank you for taking the time to share your detailed feedback. We’re very pleased to hear that you’re enjoying the Platinum Oslo hot tub itself, but we’re genuinely sorry that your installation and service experience did not meet the standard you expected.
Your comments will be shared with the installation team so this can be addressed and prevented in the future.
Thank you again for your honesty—we value your feedback and hope to turn this experience around for you.
Kind Regards
Sarah
Dealer experience as important if not more so
Delivery on time, follow up issue handled quickly. Only reason not 5 star is needing to see if any product issues surface within 1st year
7 January 2026
Reply from Platinum Spas
Thank you for taking the time to share your experience. We’re really pleased to hear that the dealer experience, on-time delivery, and quick handling of follow-up issues met your expectations. Family Time Spas take great pride in providing a smooth and reliable service, from delivery through to aftercare.
We completely understand your approach to reserving a 5-star rating until you’ve had more time with your Platinum Spas hot tub, and we appreciate that honesty. Please rest assured that if any questions or issues arise during your first year (or beyond), our team is always here to help.
Thank you again for choosing Family Time Spas and Platinum Spas — we hope you enjoy many relaxing moments in your new hot tub.
Thanks
Sarah
Great Customer Service
Spa was delivered by Brian and Tyler both were helpful & knowledgeable. Tyler was able to troubleshoot a minor problem & got hottub running. Jake was very helpful in spa selection to meet our needs. Customer service was exceptional.
6 January 2026
Reply from Platinum Spas
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brian and Tyler provided a smooth delivery and that Tyler was able to quickly troubleshoot and get your hot tub up and running. We’re also glad Jake could help guide you to the perfect spa for your needs.
Your kind words mean a lot to Family Time Spas who installed the hot tub, as well as Platinum Spas, and we truly appreciate your trust in us. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new hot tub!
Thanks
Sarah
Extremely disappointed… Purchased new…
Extremely disappointed… Purchased new Refresh platinum spa.
Leaking water all over patio. Dealer has told me could be 1 to 2 weeks to get part to have fixed!!
6 January 2026
Reply from Platinum Spas
We’re very sorry to hear about your experience and understand how disappointing this must be, especially with a new spa. We have been in contact with the hot tub retailer you purchased from and understand they have already requested the required parts. Once those parts are received, they will schedule the service visit to get everything resolved as quickly as possible so you can get back up and running and enjoy your hot tub. Thank you for your patience, and we appreciate you bringing this to our attention.
Thanks
Sarah
Punctual technicians arrived as…
Punctual technicians arrived as scheduled, completing the setup within a few hours. Everything was seamless, allowing us to enjoy it by the following day!
27 December 2025
Unprompted review
Reply from Platinum Spas
Thank you for your great feedback! We’re delighted to hear that our technicians arrived on time and completed the setup efficiently.
It’s wonderful to know everything went so smoothly and that you were able to start enjoying it by the very next day. We’ll be sure to pass your kind words on to the team. Thanks again for choosing us, and we hope you enjoy your hot tub for many years to come!
Thanks
Sarah
Technical Problems immediately
The bluetooth speakers are not working/won't connect to our phones. We can only run the heater and one jet at a time even though we verified it was/is properly hooked up from our electrician. The heat and jets work fine otherwise, they just aren't working in unison.
5 December 2025
Reply from Platinum Spas
Thank you for bringing these issues to our attention. We are aware of the problems you’re experiencing and have been in touch with your hot tub retailer regarding them. We understand that they visited you yesterday to address the issues.
Kind Regards
Sarah
Robert at central Va hot tubs was…
Robert at central Va hot tubs was excellent. The process from start to installation was simple and the product looks great. Robert was able to deliver and install the exact product within a short time frame and did a fantastic job
9 December 2025
Reply from Platinum Spas
Thank you so much for your wonderful review!
We're delighted to hear that Robert and the entire Central VA Hot Tubs team made the process smooth from start to finish. It’s great to know the installation went perfectly and that you’re loving your new hot tub. We truly appreciate your kind words and the opportunity to serve you—enjoy your spa time!
Thanks
Sarah
Thanks
Sarah
Tokyo Platinum Spa
The technicians showed up on time, and the set up took a couple hours. All went smoothly, and we were enjoying it the next day!
6 December 2025
Reply from Platinum Spas
Thank you so much for sharing your experience! We’re thrilled to hear that the Family Time Spas team arrived on time, completed the setup smoothly, and had you relaxing in your new hot tub the very next day. Enjoy every minute of it, and please don’t hesitate to reach out if you ever need anything!
Thanks
Sarah
Worst spa we have ever owned
Worst spa we have ever owned. Just months old n the lights went out n started a leak. Been since Sept n still without lights.4 months now n still waiting on the right part. Guy came to fix it n never sent him the right parts now we waiting another 2 months for him to come back with the right part. The seats are so deep you need a pillow to sit on if your shorter than 6 ft. Save your money its not worth it..they are junk!! The customer service is a joke no one answers the phone. In order to keep your warranty you have to take samples of water all the time cause if not your warranty is no good. Nothing better than a Hot Springs Spa we had for 20 yrs. Oh yeah my husband fixed the leak not them.
4 December 2025
Unprompted review
Reply from Platinum Spas
We are very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating these issues must have been.
Please contact us at support@superiorwellness.co.uk
so we can look into this further and do our best to help resolve the situation. Our team is here to support you and ensure that your concerns are addressed as quickly as possible.
Thank you for bringing this to our attention.
Sarah
Platinum Hot tubs ten out ten!
Platinum Hot tubs ten out ten!
Being two over 70’s grandparents we visited many company’s and hot tubs in our search for the right one, we had varying experiences in Essex but Platinum Hot tubs were by far the most professional and helpful, we felt comfortable that they would deliver.
We wanted a three person tub that would have to go through two neighbours gardens and fence panels to get to the small site in ours.
What a team! they arrived and had it installed within a few hours after a tight squeeze and no damage with happy neighbours.
We cannot fault the service and helpful staff of this company which goes a long way in our experience nowadays.
We love our hot tub and recommend this company very highly if you are thinking about getting one, we opted for the Topaz three seater which is would fit four adults easily with a heat pump, the quality a much better than many we looked at.
Thank you John and Platinum Hot Tubs.
4 November 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your wonderful review! We are delighted to hear that your Topaz three-seater hot tub is bringing you so much joy.
We truly appreciate your kind words about the Platinum Hot Tubs team and service. Navigating the hot tub through two neighbouring gardens and tight spaces was certainly a challenge, but we’re thrilled it all went smoothly — and that everyone, including the neighbours, ended up happy!
Your recommendation means a great deal to us and Platinum Hot Tubs. We work hard to provide a professional, friendly, and reassuring experience for every customer, and it’s lovely to know that stood out during your search.
Thank you again for choosing Platinum Hot Tubs, and please don’t hesitate to reach out if you ever need anything in the future. Enjoy every moment of relaxation!
Thanks
Sarah
Easy transaction/fair price
Easy transaction/fair price. Great installation service. Very responsive.
10 November 2025
Reply from Platinum Spas
Thank you so much for the great review! We’re thrilled to hear that your Refresh hot tub delivery and installation went smoothly.
The AZ Spas and Patio team strives to make every experience easy and stress-free, and it’s wonderful to know you felt the service was fair, responsive, and well handled.
Enjoy your new hot tub, and please don’t hesitate to reach out if there’s anything more we can do for you.
Thanks
Sarah
Platinum Spas Topaz
From the first time I walked in to Family Time Spas, I felt they were very friendly and answered all of my questions. I talked to Jake at first and I knew he was honest and up front about everything that I asked. The hot tub I purchased needed to be ordered and I needed to hire someone to lay a concrete slab to place the hot tub. Since these were going to take some time, they allowed me to go there and use the hot tub they had filled on the floor. I loved it! I got to experience how hard the jets were and since that was a very important thing to me, it immediately started helping my body feel better. I was quickly convinced that I had made a good purchase. I purchased the Topaz three seater. It is a smaller tub, but it has 64 jets, unlike the others that I was looking at in that size. It has bluetooth speakers so I can listen to music while soaking and it has two fountains and changing lights. The price was very reasonable compared to other spas that I looked at, securing my decision that this was the right spa for me. Since I have been using it, I had a problem with one of the side panels warping. They said that was not a problem and ordered a new panel. It will be installed in a few days. Their service is top notch as well as the quality of the spa. I highly recommend Family Time Spas to anyone that wants the joy of sitting in a spa! Thank you Jake and Brian!
There was another side panel has been replaced, no questions asked. The appointment for replacement was made about a week before they came to do the work. Brian called me ahead of time to confirm his arrival time. He was prompt, and did the job. He was pleasant and we enjoyed conversation while he worked. Once again, their service has been top notch! Thank you Family Time Spa’s, I absolutely LOVE my hot tub! I have been in it at least twice a day since it was filled, and I often times go in three times a day! The chemicals and filters have been very easy to maintain, I am known to clean the filters unnecessarily! They do their job without my cleaning them! I put the Frog system in the water, it floats, dispensing chemicals as needed. I replace half of the ball once a month, the other half once every four months. Once I week I put in half a cap of Oxidizer, run the jets with the cover open, and that’s it! My water is clear, warm and VERY relaxing!
12 November 2025
Reply from Platinum Spas
Thank you so much for sharing such a thoughtful and detailed review! We’re truly grateful you chose Family Time Spas, and it’s wonderful to hear that from the moment you walked in, you felt welcomed, supported, and confident in your purchase.
We’re thrilled that the Platinum Spas Topaz is already bringing you comfort and that being able to test the spa in-store helped you make the right decision. It’s a fantastic model, and we’re glad the powerful jets, features, and overall value lived up to your expectations.
We also appreciate your patience while waiting for the custom order and concrete slab, and we’re happy we could make that time more enjoyable by letting you use the showroom spa. Regarding the side panel, thank you for giving us the chance to make it right—our goal is always to provide quick, reliable service, and we’re glad the replacement has been installed.
Jake, Brian, and the entire team at Family Time Spas truly appreciate your kind words and recommendation. We hope you enjoy every moment of relaxation in your new Topaz, and we’re always here if you need anything!
Thanks
Sarah
All went well
9 November 2025
Reply from Platinum Spas
Thanks very much for taking the time to leave a review. We are pleased that all went well. We hope you make many happy memories enjoying your hot tub.
Thanks
Sarah
Help!
The delivery guys were great!
but I’m having a lot of error codes after filling up my hot tub yesterday with waterI can’t get the heater to stay on.
Error codes 15, 28 and 30 keep coming up.
There is no air lock, the jets are all running strong, valves are all open, need help fixing this!!
8 November 2025
Reply from Platinum Spas
Thank you very much for your feedback. We are so pleased to hear the delivery guys were great.
Since you posted this review, we reached out to your hot tub dealer who informed us that the circulation pump had an airlock. We are aware that your hot tub is now up and running properly.
We wish you many hours of enjoyment using it. If you have any further questions then please do not hesitate to contact the team at Valley Pool & Spa.
Thanks
Sarah
Great tub - lights not working
We were disappointed that the hot tub arrived with the lights not working. That said the customer service to review this complaint has so far been very responsive and helpful in sending an engineer to review. I am hopeful that the hot tub will be fixed to the perfect condition we assumed we would be buying. It is otherwise a great tub and the delivery went well with all the packaging being removed by the drivers.
31 October 2025
Reply from Platinum Spas
We’re very sorry to hear that your hot tub initially arrived with the lights not working, and we completely understand how disappointing that must have been. We’re pleased to confirm that since your review, our technician has visited and resolved the issue. It’s great to know you were happy with the delivery and customer service, and we hope you’re now fully enjoying your hot tub in perfect working order. Thank you for your patience and for giving us the opportunity to make things right.
Thanks
Sarah
Sales rep knew product very well and…
Sales rep knew product very well and helped us make our choice. Up and running and very nice!
6 November 2025
Reply from Platinum Spas
Thank you so much for your kind words! We’re thrilled to hear that the Paradise Pools and Spas sales rep was able to help you find the perfect fit and that you’re enjoying your new Palma Hot Tub.
It’s great to know everything is up and running smoothly. We truly appreciate your business and hope you enjoy many relaxing moments in your new spa!
Thanks
Sarah
We just bought the Refresh Hot tub in…
We just bought the Refresh Hot tub in May 2025. Did not get it hooked up til the end of June because we needed another electrical hookup for it. Our Electrician put in a new 60Amp breaker outside and a new 60 Watt breaker on the inside panel. My hot tub keeps shutting off randomly. Not when being used. I had our electrician come back to make sure everything is working on our end. He tested and electric working fine., he said it had to be the hot tub malfunctioning. I talked to Valley Pool and Spa where I purchased it and they are not willing to help me. Everything was fine til I can not get any help. Thought it would be something a WARRENTY could fix. I have had 2 Caldera spas with out ever having any problems. Hot tub now shutting off everyday and the Service department's only help was to tell me to change my brand new breaker for one that I was not told to install when we bought the hot tub. Apparently they are not required to look at their own contracts and just change things after the fact. Will never deal with these people again
23 October 2025
Unprompted review
Reply from Platinum Spas
We are very sorry to hear that you’ve experienced issues with your Refresh Hot Tub. Our US Aftersales Team will reach out to Valley Pool & Spa directly to discuss your case and ensure this matter is reviewed promptly. We appreciate your patience and will do our best to help resolve the issue as quickly as possible.
Thanks
Sarah
Topaz spa
Delivery was a breeze. The Haven crew of three brought the spa to the patio using a cart with steering at both ends making it easy to manuever into place.
They were very helpful explaining panel removal for access and general operations of the spa.
Thank you Haven crew!
9 October 2025
Reply from Platinum Spas
Thank you so much for your wonderful review! We’re delighted to hear that the delivery of your Topaz Spa went smoothly and that our Haven team made the process easy and informative. We’ll be sure to pass along your kind words to the team — they’ll be thrilled to know their efforts made a difference. Enjoy your new spa, and thank you for choosing Platinum Spas!
Thanks
Sarah
Great service and friendly service.
3 October 2025
Reply from Platinum Spas
We are thrilled to hear that you had such a great experience when buying your hot tub with Spa World. We hope you make many happy memories when using your new hot tub!
Thanks
Sarah
Reply from Platinum Spas
Thank you for your wonderful review! We’re so pleased to hear you’re loving your new hot tub. It was a pleasure delivering it to you, and we hope you enjoy many relaxing moments ahead.
If you need any further assistance please feel free to contact Time Machine Hot Tubs.
Thanks
Sarah
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