First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
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Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
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The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
- #14 of 19 best companies in Hot Tub Shop
- #84 of 100 best companies in Garden
- #92 of 122 best companies in Garden Furniture Shop
- #2 of 3 best companies in Outdoor Bath
- #55 of 75 best companies in Outdoor furniture shop
- #2 of 4 best companies in Spa Garden
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Great spa looks great
4 August 2025
Reply from Platinum Spas
Thank you for your review! We’re so happy to hear that you’re enjoying your Refresh Hot Tub and that it looks as great as it feels.
A big thank you to Castle Hot Tubs for their excellent service in delivering your spa. We hope it brings you many years of relaxation and enjoyment!
Thanks
Sarah
Mostly great, one hiccup.
We ordered our spa and made the down payment on July 3. Spa was not shipped till July 10, from California. Being in Texas it took a week to get here. Spa was delivered on the 22nd. Since then we have used it every day but one. Wish we would have invested in one sooner. Everything is running as it should and the water management has been easy. Biggest disappointment is that the tether kit the dealer has been selling with them now no longer fits in the tether anchor. Kit pole being 7/8 while the hole in the anchor is 21mm a difference of about.050. Dealer says he is working on the issue and it would be good to be able to fully utilize the equipment. Spa itself seems well made.
7 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for taking the time to share your experience! We’re so glad to hear that you’re enjoying your Eros swim spa and have already made it a part of your daily routine—just what we love to hear! It's always rewarding to know when a customer feels their investment was worthwhile.
We appreciate your patience with the delivery timeline, and we're happy everything is running smoothly and that water care has been easy to manage. That’s a big part of a great spa experience.
Regarding the tether kit issue, we understand how frustrating it must be not to fully utilize that feature, especially when everything else has met your expectations. We're confident that Time Machine Hot Tubs is working hard to resolve the, and we truly appreciate your understanding in the meantime.
Thanks again for your feedback—it helps us and our partners continue to improve. Wishing you many more relaxing and energizing sessions in your Eros swim spa!
Thanks
Sarah
We love our spa
We love our spa! We have our coffee in it in the morning and relax before bed in the evening! I take water samples in weekly and check daily water basics. I bought extra filters and keep them clean and rotate weekly. Love the lights and Bluetooth!! We use them often!
7 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for the wonderful review! It’s so great to hear how much you're enjoying your spa—from morning coffee to evening relaxation. Your dedication to regular maintenance and care is impressive and will definitely help keep everything running smoothly for years to come.
We’re glad you’re loving the lights and Bluetooth features—there’s nothing like setting the perfect mood for a soak!
A big thank you to Pools Plus Inc for helping you find the perfect spa. Wishing you many more peaceful mornings and cozy evenings ahead!
Thanks
Sarah
Topaz Hot Tub
Our Dealer, Time Machine Hot Tubs LLC introduced us to Platinum Spas and we have not regretted purchasing our Topaz Hot Tub. The tub is well made and the operation system is flawless.
29 January 2025
Unprompted review
Reply from Platinum Spas
Thank you for your fantastic review! We're so glad to hear that you're loving your Topaz Hot Tub and that it's living up to your expectations in both quality and performance.
A big thank you to Time Machine Hot Tubs LLC for introducing you to Platinum Spas—we're proud to work with such knowledgeable and trusted partners. Here's to many relaxing and enjoyable moments in your Topaz!
Thanks
Sarah
I’ve e finally bought Palma’s spa
I’ve e finally bought Palma’s spa. I really enjoy it. It was one of my life goals and I’ve finally realized it. A dream made true. Great massages, also with lights and bluetooth music. Amazing
5 April 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for sharing this wonderful review! We're truly honoured to be part of such a meaningful milestone in your life. It’s amazing to hear that your Palma spa is everything you dreamed of—relaxing massages, beautiful lighting, and your favourite music through Bluetooth. That’s the perfect spa experience!
A heartfelt thank you to Neda Pool for delivering your hot tub and helping make this dream come true. Wishing you many years of joy, relaxation, and unforgettable moments in your new spa!
Thanks
Sarah
staff wad exceptional and knowledgeable
16 June 2025
Unprompted review
Reply from Platinum Spas
Thank you for your kind words! We're so glad to hear that the staff made a great impression with their exceptional service and knowledge. It’s always our goal to ensure the hot tub delivery process is smooth and stress-free.
We hope you're loving your new hot tub and enjoying every soak. If you ever have questions or need support, we're here to help!
Thanks
Sarah
Our spa is fairly new and maintenance…
Our spa is fairly new and maintenance seems easy. The jets are awesome. Heater is great. Lighting is ample and the different colors are so cool. Downside items are the jets are only available on one side or the other using a switch. Should have the ability to use both sides under full power. Also Drink Holders are small. Cover will not do well in winter I fear.
7 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for your thoughtful review! We're glad to hear you're enjoying your new spa—especially the powerful jets, reliable heater, and vibrant lighting options. It’s great to know maintenance has been smooth so far!
We appreciate your feedback regarding the jet controls, drink holders, and the cover. Your insights help us continue to improve the spa experience for all customers.
A special thank you to Majestic Spas for their excellent delivery service. We hope your spa continues to bring you relaxation and enjoyment all year long!
Thanks
Sarah
Better than our expectations!
Better than our expectations!
The swimming spa is just perfect for swimming every day for exercise or relaxation. The tether is a great option.
7 August 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for the wonderful review! We're thrilled to hear the swim spa has exceeded your expectations and that you're enjoying it daily—whether for exercise or just relaxing. The tether system really is a fantastic feature for a consistent swim experience!
A big shoutout to Hot Tub Factory Outlet for their excellent service in delivering your swim spa. We're proud to work with partners who help ensure a smooth and satisfying experience from start to finish. Enjoy every moment in your new swim spa!
Thanks
Sarah
Friendly
Went to the expo in Biloxi Ms August 1, 2025. Met Cristie who told us about her family owned company. No pressure to purchase actually caused us to go ahead and buy a hot tub. It was delivered 2 days later. They young men were very friendly as well. A mishap with the electrical cord during delivery could have been a disaster. It If I called Cristie; she immediately had Wyatt (service) contact us to get the situation handled. So far it’s been a good process. Stay tuned…
5 August 2025
Reply from Platinum Spas
Thank you so much for sharing your experience and for coming to see us at the expo in Biloxi! We're so glad you had the chance to meet Cristie and learn more about the family-owned business. We truly believe in a no-pressure approach, so it means a lot that it helped you feel confident in your decision.
We're also happy to hear the Gulf South Outdoor Living delivery team made a good impression. We’re glad Cristie and Wyatt were able to jump in quickly and make it right. Your satisfaction is our top priority, and we’ll be here if you need anything moving forward.
Enjoy your new hot tub, and we’ll definitely stay tuned! 😊
Thanks
Sarah
Great company and excellent customer…
Great company and excellent customer service
5 August 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our company and we provided excellent customer service.
It was our pleasure to deliver your hot tub, and we're glad everything went smoothly. If you have any questions or need support in the future, don't hesitate to reach out. Enjoy your new hot tub!
Thanks
Sarah
We have had a great experience so far
We have had a great experience so far, delivery and installation was professional and friendly, all information given on how to look after and use the new spa and all set up and fully tested before the engineer leaves you with the
spa. We had a couple of little issues with the hot tub a few weeks in but these were addressed straight away with no fuss. We are really happy with the hot tub and would highly recommend.
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're enjoying your new spa and that everything from delivery to installation went smoothly.
A big shoutout to Castle Hot Tubs for their professional and friendly service – we’re proud to work with such a dedicated team. It's also great to know that any issues were quickly resolved without any hassle – customer satisfaction is always our top priority.
We really appreciate your recommendation and hope you continue to enjoy your hot tub for years to come!
Thanks
Sarah
Reply from Platinum Spas
Thanks so much for your review. We are pleased you are happy with your new Kenya Hot Tub. A big thanks to Ets.Banneux for delivering the spa and providing such a great service.
Thanks
Sarah
Love the hot tub
Love the hot tub! Great features at a reasonable price point.
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your great review! We’re delighted to hear that you’re loving your hot tub and enjoying all the features – especially at a price point that works for you.
A big thank you to Central Virginia Hot Tub and Spa Outlet for handling the delivery – we’re proud to work with such a reliable and customer-focused team.
Wishing you many relaxing and enjoyable soaks!
Thanks
Sarah
Wonderful spa
We order our Spa was told it would take 4-6 weeks to arrive. It was delivered to our back yard 5 weeks later.
Every things works as it should.
The blutooth speaker are a little iffy you can't hear them if the jets are on and if 2 or more people get in they are partially under water and very distorted. Otherwise no complaints.
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for taking the time to leave a review! We’re glad to hear your spa arrived right on schedule and that everything is working as expected – that’s always great to hear.
We appreciate your honest feedback about the Bluetooth speakers. While they can sometimes be affected by water and jet noise, we’ll certainly keep this in mind for future improvements and to better inform our customers.
A big thank you to Pools Plus Inc for handling the delivery efficiently and getting your spa safely into place. We hope you continue to enjoy many relaxing moments in your new hot tub!
Thanks
Sarah
Best spa we’ve ever had
What makes this spa great, construction and easy in operation. Speakers are fantastic, even with the cover on.
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for the fantastic review! We're thrilled to hear this is the best spa you’ve ever had – that means a lot. It’s great to know you’re enjoying the solid construction, easy operation, and especially the speakers – even with the cover on!
A big shoutout to Prescott Spas and Billiards for their excellent delivery service. We’re proud to work with such a professional team.
Wishing you many more relaxing and enjoyable spa sessions!
Thanks
Sarah
all good being used everyday
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for the great feedback! We're so happy to hear everything is going well and that you're enjoying your hot tub every day – that’s exactly what it’s there for!
Wishing you many more relaxing soaks!
Thanks
Sarah
Spent 10k & dissapointed
AUGUST 28th finaL update
The problem has been resolved after continuing contact w my dealer and getting the tech to come out, which as soon as he received the part was quick to contact. The amount of time fornthe manufacturer to get a part is ridiculous.
To respond to the below updated response noting they have tried to contact leaving a voicemail & email.
A voicemail was left for the 1st time yesterday a AUGUST 27th @546pm.
There has never been any email response directly to.me. nothing in spam, trash or anywhere.
Appreciate the response from the manufacturer however the amount of time to respond was beyond unacceptable.
UPDATE- AUGUST 18TH
Thanks to me hounding our outdoor store the replacement part arrived today and waiting for the service tech to come out this week day TBD.
To this date i still have yet to get a response from the manufacturer below. I was optimistic when they replied to my review thinking now I will actually get assistance. No response whatsoever even after providing my cell number and info.
Guess having them respond gives the impressionntheybare going tonhelp and there is no way to provide feedback as they nevwr responded to the request reach out.
We replaced a 9yo artesian Nevis spa that never had an issue until we left it empty over the winter and had freeze thaw damage to pipes.
Descided to replace with a platinum spas Infinity. Was hesitant to buy a China made spa over USA but seemed like a nice tub and we valued the recommendation of our outdoor store who we had been using for almost 10years.
The tub from day 1 had so many quality issues some of which will never be resolved (such as one of the the molded cup.holder not being level and a tall drink leasning)
The lounger pillow had a deformed molded lip at one side and continually popped off just barely touching it.
Tub had clips damaged on the exterior panels that required them to be replaced. Two of the fountain leds were knocked out of their mount and had to be repeated.
The tub was dead on arrival with some odd error as soon as it was installed could not even use it when installed and filled w water. Left it shutdown overnight and mysteriously started the next day.
Then from the factory they disabled all the heaters except for when the circulation pump was running. Seriously? The entire point of a hot tub is to have heated water, at all times, especially when using the jets.
Now fast forward about 5 months. The LED lighting just descided to stop working multiple times. Reset the tub and it acts like there is no led lighting option for quite a while. When it does become an option again still doesn't work.
It started working on its own after several days. Then after about a week to 10 days stops working again only to work again after 2 weeks being dead dark. Ridiculous....
I put in a swrvice ticket on July 9th and they are going to replace the led board but here it is almost a month later and still no fix. They can't even tell me when it will arrive.
I am frankly embarrassed to have spent that kind of money and be stuck with something with so many idiosyncrasies I am concerned for the future. My wife & I went out on a limb to get a nice replacement for my herniated disc problems only to have more service calls in the handful of months we have owned it than over 9 years we had Artesian.
Parts availability, support (i cant get noone I can speak to personally over the phone in the USA) all should have been a big red flag.
30 July 2025
Unprompted review
Reply from Platinum Spas
An update to our original response below: Our US based aftersales team have tried to contact you and have left a voicemail. We have also sent an email to gather more information. We look forward to hearing from you soon.
We're very sorry to hear about your disappointing experience. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating and disheartening this must be.
Your feedback highlights several concerns that clearly should have been addressed more promptly and thoroughly. We want to make things right and investigate these issues further, particularly the recurring LED fault and any outstanding aftersales support.
Please contact our Aftersales team directly at us-support@superiorwellness.co.uk so we can look into this as a priority. One of our team members will reach out to you directly to discuss your concerns in more detail and work towards a resolution.
Thank you again for bringing this to our attention — your experience matters to us, and we’d like the opportunity to put it right.
Thanks
Sarah
Ease of installation and enjoying the…
Ease of installation and enjoying the low maintance.
4 August 2025
Unprompted review
Reply from Platinum Spas
Thank you for your review! We’re so glad to hear that the installation process was smooth and that you’re enjoying the low-maintenance aspect of your new hot tub. It’s great to know it’s been an easy and enjoyable experience from the start.
Wishing you many relaxing moments ahead!
Thanks
Sarah
Everyone was great
All the people we dealt with both in the store and the delivery guys were all very helpful. We appreciate all the information they shared.
14 July 2025
Unprompted review
Reply from Platinum Spas
Thank you so much for your kind words! We're thrilled to hear that the Time Machine Hot Tubs—both in the store and during delivery—made a positive impression and provided helpful information throughout the process.
We truly appreciate your support and are always here if you have any questions or need assistance in the future.
Thanks
Sarah
A simply great experience from…
A simply great experience from purchasing through to installation,
The whole team go above and beyond every step of the way.
Loving my hot tub platinum, thank you so much. Glyn & Denise
18 July 2025
Unprompted review
Reply from Platinum Spas
Hi Glyn and Denise
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a great experience from start to finish. Our team always aims to go above and beyond, and it means the world to know we achieved that for you.
We're so pleased you're loving your new Platinum Spas hot tub — you deserve it! If you ever need anything in the future, we’re just a call away.
Thanks
Sarah
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