I waited a long time, and I understand that the queue is necessary. But after two and a half hours the tickets available were few and spread across multiple rows. The application only allows you to bo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great reminder timing. Very efficient waiting list, really happy with that. However I was not able to select the seats I wanted because it was not allowed to leave 1 seat empty: there were 4 seats ava... See more
Company replied
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated.... See more
Company replied
Dear Platinum Team, Thank you so much for all your efforts in making this dream event come true. It truly means a lot to me. Special thanks to Nora and Marwan, and a heartfelt thank you to Haneen... See more
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Company details
Written by the company
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Contact info
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, U.A.E.
- helpcenter@platinumlist.net
- platinumlist.net
4.0
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Best in class
30 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Awesome.all enjoyed the event.
30 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
The staff were amazing from the snacks…
The staff were amazing from the snacks station
My iced coffee poured and they were kind to offer another one
The show was one of a kind truly worth the money
28 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it. We sincerely hope that you had a wonderful time at the event.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
I bought tickets for Friday the 29th
I bought tickets for Friday the 29th, yet venue was closed. Very poor experience.
29 May 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Stefan,
We are very sorry to hear about the poor experience you had and the frustration of arriving to find the venue closed. We completely understand how disappointing it is to plan an outing only to face unexpected issues at the location.
Please note that the venue you visited was not correct. The correct location for BattleKart is in Ishbiliyah, Riyadh (not Boulevard World), and Boulevard World is already closed. Kindly note that tickets are non-refundable; however, we’ll be happy to assist you with rescheduling your booking to another available date.
Your satisfaction is our absolute goal, and we are ready to help you fix this as soon as you get in touch.
Regards,
Platinumlist
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Everything was just perfect
Everything was just perfect. Bring to us more events like this 👏🏼👏🏼👏🏼
28 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Wonderful customer service
Wonderful customer service, great support, easy solution
29 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Love platinumlist ⭐️
I love platinumlist and always buy my tickets through the app (very user friendly btw)
But this time I had purchased a ticket and wanted to change my seat because a friend decided to join and the seat next to mine was already occupied. It’s my first time to deal with platinum helpline
Very understanding, cooperative and managed to solve my issue
This encounter made me trust platinumlist even more, I’ll always buy my tickets through platinumlist and recommend it to all my friends
29 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Simply amazing 👌🏼
29 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Refund guarantee? More like refund Runaround.
I paid 52 Riyal for the “Refund Guarantee” on the Shakira Live at 974 concert in Doha, which was cancelled, and another 64 Riyal for the Refund Guarantee on the John Legend concert, which was postponed. I submitted refund requests for both events, yet Platinumlist has continuously delayed and avoided resolving the issue.
What is the point of paying extra for a “guarantee” if the company refuses to honor it when circumstances clearly qualify? My tax invoices and confirmation from PLP Events explicitly state that refunds are guaranteed when the Refund Guarantee is purchased.
As someone who used to genuinely support and trust Platinumlist, this experience has been incredibly disappointing. The lack of accountability and integrity has completely changed my perception of the platform. A guarantee should mean an obligation to fulfill the promise made to customers… not an excuse for endless delays and excuses.
I strongly advise others to think twice before purchasing tickets through this platform. Especially the so-called “Refund Guarantee.” In my experience, it felt like an extra fee designed to take more money from customers without providing the protection promised.
28 May 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Maya,
We are very sorry to hear about the disappointment and frustration you've experienced with your refund requests, especially after purchasing the Refund Guarantee. We completely understand your expectation for a swift process under these circumstances.
We would like to clarify that for the John Legend concert, the refund has already been successfully processed from our end. You will need to check with your bank using the RRN (Retrieval Reference Number) that we have provided to track the funds. For the Shakira Live at 974 concert, we have now processed the refund for the order from our side as an exception.
Since this issue is now completely resolved, if you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience. We always aim for complete customer satisfaction, and we appreciate your patience while we get this sorted out for you.
Regards,
Platinumlist
Great service and fast....
28 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Habiba was very helpful in solving my…
Habiba was very helpful in solving my query.
27 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist keeps 5% of refunded tickets... and gaslights you
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
This is outrageous. We would have understood a token fee of AED 10 or 20 but AED 160 is way higher than their actual costs.
Then you post a review on Trustpilot...and Platinumlist replies that they have sent you an email to reach out and make things right... but there is no email, it is all gaslighting and posturing with plausible deniability !
Do not buy tickets through Platinumlist.
15 May 2026
Unprompted review
Reply from Platinumlist Tickets
Hello Patrice,
We are very sorry for the frustration you experienced regarding the 5% cancellation fee for the Tarkan concert, and we understand why you felt upset about the refund amount and the initial lack of clarity.
We would like to inform you that we have processed the remaining amount and refunded you in full as an exception, and this issue is now completely resolved. If you are happy with how we handled this, we would truly appreciate it if you could update your review to reflect your recent experience.
We always aim for complete customer satisfaction, and we appreciate your patience while we get this sorted out for you.
Regards,
Platinumlist
Reply from Platinumlist Tickets
Thanks for your feedback.
Refund
I reached out for an even coming up in August 2026, to find out that is is cancelled. Ms.Habiba assisted me and very helpful, she confirmed that I will have my refund processed and will be updated. Quick resolution and professionalism are your best keys.thank you Platinumlist
24 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Very fast and easy
24 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your feedback, much appreciated.
Change of Booking Date
Mohamed was very helpful with regards to my request to change the booking date. Much appreciated.
22 May 2026
Unprompted review
Reply from Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
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