I'm in Christchurch, NZ. I received an email to say my item has been delivered, and nothing arrived. I waited a few days, still nothing. I emailed you, still no reply. I've asked for a refund of the $... See more
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I never received my item that I ordered. I am very disappointed as I was looking forward to receiving it
My order has been stuck in. Transit for 17 days so far. At a usps sort facility 2 hours from my house. It was advertised on there website of a delivery period of 7 ro 10 day. I have emailed customer... See more
The remote control butt plug massager is very practical. The appearance looks high end and it has multiple vibration modes. I also bought one for my boyfriend and he loves it too!
Company replied
Company details
Written by the company
Playful Sex Toy dedicated to crafting top-tier adult toys that redefine satisfaction. With a keen focus on delivering unparalleled value, we ensure that every product in our collection is a testament to both superior craftsmanship and affordability. We take pride in enhancing your intimate moments like never before.
Contact info
Lippo Sun Plaza 28 Canton Road , Tsim Sha Tsui , KL , HK, 999077, Hong Kong, Hong Kong
- +86 19129312455
- support@playfulsextoy.com
- playfulsextoy.com
2.3
Poor
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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People also looked at
Didn't arrive and I paid $70NZD
I'm in Christchurch, NZ. I received an email to say my item has been delivered, and nothing arrived. I waited a few days, still nothing. I emailed you, still no reply. I've asked for a refund of the $70 I paid for this item. Still waiting for a reply. This is the last time I ever purchase something off a Facebook advert.
5 June 2026
I never received my item that I…
I never received my item that I ordered. I am very disappointed as I was looking forward to receiving it
5 June 2026
I made my order in February 20th and my…
I made my order in February 20th and my item has not even been shipped yet! I have already sent 1 email with no response. I sent out a second email today. I'm getting very annoyed.
27 February 2026
Everything has taking for ever.
27 February 2026
Never received item
Well, considering that you never sent me my purchase, I’d say my experience was not so great.
11 February 2026
It's not arrived?!?
18 December 2025
Customer service and shipping
I have been contacting the customer support email regarding my order. It has been 12 days and I haven’t received it, nor had any updates nor is anyone responding to my emails. Not good enough.
10 November 2025
Unprompted review
No customer service
It took 14 days to get the package and then only one item worked. Now no one will communicate with me to correct my problem
10 October 2025
I like the toys not the updates you…
I like the toys not the updates you should be giving me, didn't even get a notification about my order being shipped
18 October 2025
Shipment
My order has been stuck in. Transit for 17 days so far. At a usps sort facility 2 hours from my house. It was advertised on there website of a delivery period of 7 ro 10 day. I have emailed customer support on june 18, 2025 and have not received a response as of yet. I will not be ordering from this company again.
28 June 2025
Unprompted review
Slow shipping and product never arrives
7 February 2025
High-end exterior
The remote control butt plug massager is very practical. The appearance looks high end and it has multiple vibration modes. I also bought one for my boyfriend and he loves it too!
17 October 2024
Reply from PlayfulSexToy
Thank you!
cute Anal Beads
This heart-shaped Anal Beads is perfect for me. Each heart is a different size.
11 October 2024
Reply from PlayfulSexToy
Nice
light and quiet
I bought a wearable vibrator that looks like a star. It is very light and quiet. I will buy other products next time.
8 October 2024
Reply from PlayfulSexToy
Thank you for liking our products.
new type vibrator
I stumbled upon the vegetable vibrator! It was so new that I bought a carrot and a pepper to try.
15 October 2024
Reply from PlayfulSexToy
Great! Thank you.
fit me
As a gay, I have very high requirements for anal plugs. Anal Vibrator Butt Plug fully meets my requirements
6 September 2024
easy to carry
The Licking Vibrator meets my needs for frequent trips. It is easy to carry and not noisy.
5 July 2024
Reply from PlayfulSexToy
Thank you for your review~
Fantastic customer service
This company is great to work with. I had an issue with shipping and they got right on it and I mean within hours it was fixed and that’s very good and I will continue to do business with them and encourage others to do business with them too, so thank you so much for your wonderful customer service and for caring about my issues.
27 June 2024
Reply from PlayfulSexToy
Dear Customer,
I am truly and deeply sorry for the inconvenience I brought to you. Right after we got your feedback, we reached out to the courier company immediately. Your package has now successfully arrived in Stockton, California, USA, and has been handed over to the final delivery service provider. We expect it to reach your doorstep within the next few days. Besides, we have requested the final delivery service provider to handle your delivery on a priority basis.
We have sent you a detailed email. You can conveniently check the status of your package in it. Once again, I sincerely apologize for the trouble this has caused. Thank you so much for your understanding and patience. Have a great day!
Best regards,
Daisy
Customer Service Manager
support@playfulsextoy.com
The product was received in a good time…
The product was received in a good time and was what I ordered. I was able to track my purchase delivery route.
18 April 2024
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