I am having the same issue. Trying to withdrawal. I etransfer my deposits but there isnt an etransfer link for withdrawal. Even though I have made etrasfer withdrawals in the past. My emails are going... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
KEEP WELL AWAY from playojo !!! Returned back last night after a long break playing mainly eye of Horus, fishing frenzy @ £2 spins however RTP was absolutely shocking, bonuses are very rare and pay... See more
Company replied
Difficult to get withdrawal. Sends an email questioning your withdrawal and then never replies. I spoke to someone called Lampros who proceeded to provide no information and treated me very rudely... See more
Company replied
I enjoy playing slots but PlayOjo is the worst for winning features. Over £1000 lost on Big Bamboo over time and never had the feature. If you say anything you are threatened with restrictions and the... See more
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Company details
About PlayOJO
Written by the company
PlayOJO is an award-winning online casino and bingo site, which is dedicated to ensuring our players ‘feel the fun’ and enjoy online gaming in a fun, fair and safe environment. Established in 2017, we initially launched in the UK before expanding into Sweden, Canada and Spain and are now active in 10 markets globally.
Since its launch, PlayOJO has become one of the fastest-growing online casinos. It has been recognised across the industry with awards, including ‘EGR’s rising star’, ‘Best New Bingo Site’ and ‘Best Slots Site’ at the WhichBingo Awards, as well as two honours at the 2021 Social Media Awards.
PlayOJO is home to more than 3,000 games, including our unique Equaliser Bingo room where everyone has an equal chance of winning. Players can also enjoy the world’s leading online slots, table games, game shows and live casino games.
Contact info
United Kingdom
- support@playojo.com
- playojo.com
2.2
Poor
15k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I only deposited because I received an…
I only deposited because I received an email saying that I would receive 65 free spins. I followed the email to the special area. I clicked on the ad from the special area and did my deposit and I did not get my free spins and I was treated like I was an idiot and like I didn’t know how to press a button I did it properly.. they’re just rip off artists I tried to take my money back now. It’s on hold. So furious. There needs to be more regulation with this stuff. These people are straight up thieves.
20 May 2026
Unprompted review
Reply from PlayOJO
Hey Treyna,
Sorry to hear about your recent experience.
Our OJO crew would be more than happy to look into this for you and rectify it for you as well.
Make sure to reach out via Live chat, Facebook or X for assistance.
The crew will likely need the email as proof and once looked into it should not be an issue to receive any spins owed.
Looking forward to hearing from you soon.
Ended up treating it more like a…
Ended up treating it more like a late-night routine than a casino session. Put music on, played a bit, checked football scores and somehow the evening disappeared
21 May 2026
Unprompted review
Reply from PlayOJO
Hey Hasan,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
Thought the whole “no wagering” thing…
Thought the whole “no wagering” thing was just marketing talk until I actually used it for a while. Feels way less exhausting when you don’t have bonus terms sitting in the back of your head constantly
19 May 2026
Unprompted review
Reply from PlayOJO
Hey Harun,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
I registered an account and uploaded…
I registered an account and uploaded documents it requested which I had several emails stating this but still cannot use site and funds deposited. Starting to think this is just a scam!
19 May 2026
Unprompted review
Reply from PlayOJO
Hey Laura,
Thanks for the feedback and sorry to hear about your experience.
I can see you were able to chat with our OJO crew and they have advised you for a liveness check.
Make sure to follow their steps and rest assured this should sort things out for you.
For any further assistance you are always welcome to join us via Live chat, Facebook or X.
The no-wagering idea sounded gimmicky…
The no-wagering idea sounded gimmicky to me at first, but after a few sessions I realised how much less stressful it feels when you’re not constantly calculating bonus conditions in your head
19 May 2026
Unprompted review
Reply from PlayOJO
Hey Ercan,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
All good 👍!!
18 May 2026
Unprompted review
Reply from PlayOJO
Hey Waldek,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
Thieves seized my account with money in…
Thieves seized my account with money in there
26 April 2026
Unprompted review
Reply from PlayOJO
Hey Davey,
Thanks for the feedback and sorry to hear about your experience.
Keep in mind if any funds are in your account even if restrictions are placed they are safe on your account.
Feel free to reach out via Email, Facebook or X for our OJO crew to look into this for you and assist you with what is needed.
Our OJO crew are always happy to help and resolve any matter for you asap.
Looking forward to hearing from you Davey!
My experience has been nothing but…
My experience has been nothing but extremely positive I had a great win and took half of the winnings out right away and it was in my account the next day. There are a great selection of games as well
11 May 2026
Unprompted review
Reply from PlayOJO
Hey Karyn!
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future Karyn give us a shout out via Chat or DM on Facebook and X.
Awful
Awful. Sign up and deposit a tenner and straight away they lock your account and want all sorts of verification documents.
They will reply below saying they have to do this to comply with gambling regs but it's not true. Account closed within one hour of opening. Waste of time!
17 May 2026
Unprompted review
Reply from PlayOJO
Hey PJ,
We’re sorry to hear about the issue you're experiencing.
At the home of feel-good fun, are all about transparency with our players, so here’s the thing...
When you register a PlayOJO account and before you can deposit, our system undergoes standard checks via the national database.
In addition to this we may still require certain documents for verification.
As a licensed and regulated casino PlayOJO needs to follow all rules and regulations to ensure we provide a safe and trusted platform to everyone.
You are more than welcome to reach out for us to help out with any checks via Live chat, Facebook or X.
AVOID PLAYOJO
AVOID THIS SITE. I joined and deposited £10 and spent it to get the free spins offer on big bass bonanza but when i tried to claim the free spins, the slot game machine wont load and says contact customer support which i did and they keep telling me i have a session open elsewhere on big bass bonanza which i need to close. This is complete lies from them. I even gave the customer support guy permission to login to my account and close any session and he told me he did that so believing he did, i went back to the slots and tried again to claim my free spins and got the same error message saying contact customer support. I wont be doing that. I came here instead and read some awful reviews which confirms to me, playojo is a scam site. Stay away
17 May 2026
Unprompted review
Reply from PlayOJO
Hey OJOer,
Thanks for the feedback and sorry to hear about your recent experience.
We have attempted via Trustpilot to collect some further info from you to get this looked into.
Our OJO crew are always more than happy to get things sorted as soon as possible to avoid any issues with your game play.
You are welcome to reach out to us via Facebook or X as well for any assistance. We're always more than happy to help out.
Just absolute garbage not a sore looser…
Just absolute garbage not a sore looser either as my other reviews will suggest but this site is a no go you'll win 100x on your bonus deffo its just that it costs you 135x to get the bonus and good luck obtaining any bonus after 50x wins it doesn't exsist. the site has a great range of games its a shame they dont pay id maybe explore somewhere that offers all the gaming providers at lead the mainstream ones somewhere that isn't bonus centric and just plays your rtp fairly....overall poor experiences always 10 deposits before I review as well so no excuses
18 May 2026
Unprompted review
Reply from PlayOJO
Hey Paul,
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future.
Frozen my account after ringing every…
Frozen my account after rigging every game and taking my money, I can’t withdraw money out because they have permanently closed the account down!!!
17 May 2026
Unprompted review
Reply from PlayOJO
Hey Joanna,
Thanks for the review and sorry to hear about your experience.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
In regards to your account and any funds left on there feel free to reach out and our OJO crew would be more than happy to guide you.
You can find us via Email, Live chat, Facebook or X for any assistance required.
KEEP AWAY FROM NO PLAYOJO
KEEP WELL AWAY from playojo !!! Returned back last night after a long break playing mainly eye of Horus, fishing frenzy @ £2 spins however RTP was absolutely shocking, bonuses are very rare and pay very little when ur finally on them.
I have now closed my account and will not be returning to this site.
15 May 2026
Unprompted review
Reply from PlayOJO
Hey Daryn,
We’re really sorry to hear that your recent win didn’t meet your expectations.
At the home of feel-good fun, we go to great lengths to ensure that playtime is always fun and fair.
Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world.
This means that game outcomes are generated randomly and only ever based on pure luck.
We get how frustrating it can be when you don't get the result you were hoping for, but we appreciate your understanding and certainly wish you better luck in the future.
The overall experience it's been a lot…
The overall experience it's been a lot more smooth and simple than any other app I've tried I used the app it's a lot better
16 May 2026
Unprompted review
Reply from PlayOJO
Hey Sterling,
Thanks for taking time to leave a review.
Truly happy to hear that you are enjoying our platform of entertainment, really appreciate your review.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
Freezing money for weeks
After playing a lot on this site and losing money overall my account with a deposit of 125€ got frozen because of „bonus misuse“, waiting for over 2 weeks just to get my refund, I do not want the winnings from the given Freespins. Absolute horrible support
Edit: Answer does not help anything??
16 May 2026
Unprompted review
Reply from PlayOJO
Hey OJOer,
We're sorry to hear about your recent experience.
OJO believes in Fair Play, hence there are no wagering requirements on any of our rewards or offers. Since we are fair, we expect you to be too.
Please check the T&Cs you agreed to when registering your account about fair play, in our Rewards and Game Play policy point 1.3.
For any assistance you are always welcome to reach out.
You can find us on Email, Live chat, Facebook or X, our OJO crew are always happy to help out and explain things.
Reply from PlayOJO
Hey Curtis,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
Honestly feels like one of those places…
Honestly feels like one of those places where people either love it or absolutely hate it. I mostly stayed because the no-wagering setup removes a lot of the usual casino nonsense around bonuses and cashouts
14 May 2026
Unprompted review
Reply from PlayOJO
Hey Jindrich,
OJO is super happy to hear that you enjoy our platform of entertainment and thanks for the review.
Variety is the spice of life and try our best to bring you the best games from around the world at your finger tips.
One of the many benefits of OJO is that when you win the funds are real money, leaving the power in your hands to do as you please with the cash.
If you need anything in the future give us a shout out via Chat or DM on Facebook and X.
PlayOJO Customer Experience
It’s a casino, you can’t expect to win everytime, but you should expect solid customer service. Gabriella did that for me, she resolved an issue for me, refunded my account with my winnings (with no wager) and previous spins that had been lost due to a technical error. No back and forth, she reviewed it and accommodated me and apologized. Wonderful service from Gabriella, cant ask for much more!
14 May 2026
Unprompted review
Reply from PlayOJO
Hi Mitchell!
Appreciate you leaving a review.
Thanks for your kind words and we will happily pass on your comments to our Crew.
We aim to provide you with a top class support service and glad to hear that Gabriella made sure you received top notch service.
As a Host for worldwide game providers will be happy to bring you a new variety of games on a regular basis.
Should you need any help in the future please continue to reach out, you know where we are.
Well I reopened my account as i closed…
Well I reopened my account as i closed it when yet again it was constant same names winning , I thought I'd give ojo another go played 75 bingo deal or no deal wanted to talk to chat host but my chat is still blocked from months ago so played the game and lo and behold up popped the same names I'm not sure these are genuine customers or bots used by ojo to win back money , freebies are few and far between on this site so now once again my account will be closed and I'm off to Admiral casino more fun more freebies and different winners on the bingo
13 May 2026
Unprompted review
Reply from PlayOJO
Hi Denise,
Truly sorry to hear that luck was not by your side recently.
OJO goes to great lengths to ensure fair play and all game results are generated by the Random Number Generator (RNG) software and are third party tested for compliance by iTech Labs.
The tests are conducted to a standard verified by the most heavily regulated remote gambling jurisdictions around the world. This means that all of our games are based on randomness and luck.
There are many added benefits with us at PlayOJO one very unique advantage is no wagering. We give money back every time you play online casino and bingo games, it’s paid straight into your OJOplus balance and it’s yours to do whatever you want with it and it all happens in real time.
Every day OJO provides our players with Kickers, from deposit offers to extend game play to registration promos. In rewards you can find Reel Spin Offs, daily, to win either physical prizes or spins the list is endless.
We do hope that you factor in all the above Denise and of course respect your decision going forward.
Wishing you all the best for the future Denise.
I would not recommend playing any games…
I would not recommend playing any games on this site. The payout ratio is terrible and if you try to self exclude or modify your account the website is unstable and doesn’t allow you to do so
12 May 2026
Unprompted review
Reply from PlayOJO
Hi Adam,
Thanks for leaving a review and sorry to hear about the issue you experienced.
We would recommend offloading/reloading our App to ensure you are connected to our latest version.
The power is in your hands and please log in and on the left hand side of your home page > My Account > Settings > Player Limitations > click on the bottom writing 'I wish to close my account' > click on the green button close my account.
Please watch out for a notification from Trustpilot Adam asking you to kindly provide us with your OJO account info so we can reply with all the relevant details and help fix this.
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