PlayWithTheBest Reviews 

235
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

I ordered Noir Signature bat from US. I wrote and called prior to dispatch of the bat, saying that choose right quality bat. The bat received had a minor blemish from appearance which is totally fine... See more

Company replied

Rated 5 out of 5 stars

The website is clearly laid out, showing the different sports categories that they offer, darts, snooker, basketball etc. Within these categories it's a simple process to find your product options, ch... See more

Company replied

Rated 5 out of 5 stars

We have been getting some great Unicorn gear, which generally had been difficult to access in the US market. The new site makes shopping easy and is a very good value. Enjoy seeing the new additions... See more

Company replied

Rated 5 out of 5 stars

I bought a Molten BG3800. Good ball at a good price for what I need. I got sent two feedback emails before recieving my order and a email saying my order was complete before the couriour even had rec... See more

Company replied

Company details

  1. Sporting Goods Shop
  2. Cricket shop
  3. Dart Supply Shop
  4. Football shop

Information provided by various external sources

Official online home for Unicorn Darts, Gunn & Moore GM Cricket Bats, PowerGlide Snooker and Pool Cues, Molten & NET! Basketballs, Netballs & Hoops


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

235 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(235)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best customer service I have ever had

Best customer service I have ever had. Made everything as smooth as it could be for the situation and location that I am in. Great company will definitely purchase all of dart equipment from this great group of people.

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you very much indeed for taking the time to post. The team are delighted to hear your kind comments.

Rated 1 out of 5 stars

I am in US I bought a limited edition…

I am in US I bought a limited edition bat I was expecting it be good quality one but unfortunately this bat has lot redwood and not near the standards of limited Edition I complained and customer service was asking me return the bat with my own expense on shipping it was a rip off very bad experience I will never buy again Online from thIs company

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you for your feedback. There is nothing wrong with redwood in a cricket bat, indeed many of our pro players value this. You are buying from the factory, GM Gunn & Moore in Nottingham, England.

Rated 4 out of 5 stars

Good bat! Need better unboxing

The bat is very good and light as expected. Their website is very nice wan has all the details required to make a decision in order to purchase anything. One development point i would recommend is to include a bat cover alongwith the purchase. The bat arrived in literally a cardboard box which is not one of the best unboxing experiences. Also please specify on your website if the bats are machine knocked or knocked by hand. Although my bat seems to be knocked it would still require some knocking in order to smoothen the surface out.

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you very much indeed for your review and very helpful comments. All GM bats are knocked in by hand by our craftsmen in Nottingham.

Rated 5 out of 5 stars

Excellent

Excellent, brilliant service

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you!

Rated 5 out of 5 stars

Superb delivery time came a day…

Superb delivery time came a day earlier, one of the very best in the cricket industry, will definitely be buying from GM again!

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Great stuff! Delighted the kit turned up so promptly and hope you very much enjoy using it

Rated 4 out of 5 stars

As a whole it was great experience…

As a whole it was great experience buying from your site. The only thing I consider to be a little disappointing is that you have changed the sum for free international shipping. I understand that maybe you have more expenses but if you lower this sum you will have more costumers from outside uk.

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

It's a costly business shipping around the world, thank you very much for your feedback

Rated 3 out of 5 stars

Zelos 404

I ordered a Zelos 404. Got a faulty bat. It took a while for GM to send a replacement due to COVID. This replacement bat was lost in transit by the courier/delivery service. So GM sent a second replacement which I have finally received. All in all this entire process took around 6 Months!!!!

While i dont blame GM for time delays as COVID and Delivery Service were not in their control. But the quality of the bat and the fact that its supposed to be a grade "3" makes me want to question the quality standards at GM.

After using Kookaburra and a couple of other brands, I have been disappointed with GM.

7 August 2020
Unprompted review
Rated 5 out of 5 stars

Everything showed up on time in perfect…

Everything showed up on time in perfect condition. I am enjoying playing with my new darts everyday and will definitely be placing more orders in the future. Thanks to everyone there.

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Excellent to hear, thank you very much indeed for taking the time to post

Rated 5 out of 5 stars

Molten! The must have basketballs 🏀

I use PlayWithTheBest to buy Molten basketballs. With them, you can guarantee the quality that you are getting. Not only in the products but also the customer service, which is second to none.

An absolutely 5 star organisation which I am happy to use, time and time again.

Go Molten 🏀🏀🏀

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Best balls in the business Mr H! Thanks for the feedback - Molten is all about consistent quality, so pleased you're pleased!

Rated 1 out of 5 stars

The product the player edition bat I…

The product the player edition bat I received was not up to the mark. The bat was cracked after its first use and informed GM team about it and they told me to return it in my cost. Sending the shipment in my cost was not worth. Therefor requested for an account number. No response received. Scrapped the bat and moved to different brand. Will not buy any thing from GM again.

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you for your feedback, I am investigating. Just to confirm that you are buying directly from the GM factory in Nottingham, England.
Edward Lowy, Managing Director
ELowy@PlayWithTheBest.com

Rated 1 out of 5 stars

Bat cracked in a 2 weeks

Bat cracked in a 2 weeks. Vendor is not ready to repair or pay for international courtier. Beware if you are buying from other country. No repair or replacement service

7 August 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you for your feedback - we offer a full repair service - you are buying directly from the GM bat factory in Nottingham, England and that is where repairs are done

Rated 5 out of 5 stars

Good

Good
I need promotion code sir

4 August 2020
Unprompted review
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Reply from PlayWithTheBest

We all need those! Thank you for your feedback

Rated 5 out of 5 stars

Nice and easy

3 July 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you very much indeed for taking the time to feedback, it is a great help for us all. Hope to see you again soon!

Rated 5 out of 5 stars

Brilliant cue

Brilliant cue, father in law was very happy.
Fast delivery too considering the current situation.
Definitely recommmend.

10 June 2020
Unprompted review
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Reply from PlayWithTheBest

Great news! Thank you so much for letting us know - hope FIL now a Very Happy Potter!

Rated 2 out of 5 stars

the delivery take so long

the delivery take so long , i paid for delivery for 48hrs. but did not happend

9 June 2020
Unprompted review
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Reply from PlayWithTheBest

Thank you for your review - however we do not have an option to pay more for 48 hour delivery. We are finding some deliveries a little slower than we would all like to the pandemic. Please email me elowy@PlayWithTheBest.com if I can help further - thank you for shopping with us

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