PleaseCleanMyBooks.com Reviews 

41
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Terrible company, completely dishonest. ALso operating under GotAccountants.com and MyBookkeepers.com tl;dr -- they didn't reconcile my books for nearly half a year even though they were... See more

Rated 2 out of 5 stars

Wasn't a pleasant experience. They just passed me around from one rep who messed up my books to another rep that also wasn't that experienced in helping me get my books in order. Had to hire someone e... See more

Company replied

Rated 5 out of 5 stars

We are an independently owned HVAC business and Please Clean My Books' exceptional staff helped walk us through what seemed like a mountain of expenses and tax questions with ease! Specifically Brend... See more

Company replied

Rated 1 out of 5 stars

Terrible experience. They charge a flat fee $595 to connect you with a bookkeeper for 5 hours worth of work. The bookkeepers are paid $30 an hour. Regarding the work, they did not do a good job on... See more

Company details

  1. Bookkeeping service
  2. Accounting firm
  3. Tax preparation service

Written by the company

We provide financial services like bookkeeping, accounting and tax planning to our clients all over the United States. Jason Bedunah, a Serial Entrepreneur and owner of several companies, started the company as a way to use his digital marketing skills to get bookkeeping clients for his mother, an Accountant and Bookkeeper, after she was laid off from her employer of nearly 9 years. From there, it grew and grew into what it is today! We have the highest quality bookkeepers in the United States. Each of our bookkeepers have a minimum of 5+ years experience in a variety of industries serving businesses of all sizes.


Contact info

2.2

Poor

TrustScore 2 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(41)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Feels like a total bait and switch

Feels like a total bait and switch. Was told that the work we needed done could easily be done in a 5 hour block. Was immediately asked to pay another $595. Will never recommend to anyone.

The actual accountant doing the work was helpful and understanding.

29 April 2022
Unprompted review
PleaseCleanMyBooks.com logo

Reply from PleaseCleanMyBooks.com

Hi Espen,

Thanks for taking the time to talk on the phone with me. I'm sorry for the confusion on the request for more time.

I've gotten with our sales rep to make sure our standard education on how the time blocks and resign line works remains in the presentation.

As I mentioned on our call, Tosha will be getting with you to go over a smooth hand-off so you guys can do the bookkeeping for your new company and get off to a great start.

Jason Bedunah

Rated 5 out of 5 stars

All Ready for the audit!

Everyone from Jason to Heidi to Heather were all wonderful to work with. Very friendly and professional and we got it done for the audit!!!

Thank you sincerely!
Sandy Yeon
Jazz Barber & Hairstyling Academy

16 February 2022
Unprompted review
Rated 5 out of 5 stars

I work with Carolina Ayala

I work with Carolina Ayala. She was very helpful and it was actually a pleasure working with her. She made it fun to work and learn about our companies bookkeeping. I looked forward to our zoom meetings. Carolina has also been helpful in the time after our educational time was completed. She truly cares about her customers and it shows. She did not leave me to my own devices, she still guided me in the correct direction when I needed it. XERO company is lucky to have her as a team member. Thank you. Tanya Mucci. EcoSelect Supply LLC.

11 February 2022
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. They charge a flat fee $595 to connect you with a bookkeeper for 5 hours worth of work. The bookkeepers are paid $30 an hour.

Regarding the work, they did not do a good job on my books. I ended up paying several thousand dollars to "clean my books" and they were still a mess at the end. Do yourself a favor and find an independent bookkeeper. The owner is a snake who just cares about making money. I was overcharged and for nothing. I later found an independent bookkeeper on upwork. She did a much better job and was more invested.

5 February 2022
Rated 5 out of 5 stars

Our books were in a complete mess

Our books were in a complete mess, I was so stressed and I found pleasecleanmybooks.com. Ms. Carolina Ayala helped us from the very beginning and took care of it and fixed in a few sessions. I never thought our books could be fixed but she did it! Now we can start with a clean book, just awesome!

25 January 2022
Unprompted review
Rated 2 out of 5 stars

Wasn't a pleasant experience

Wasn't a pleasant experience. They just passed me around from one rep who messed up my books to another rep that also wasn't that experienced in helping me get my books in order. Had to hire someone else who was a real pro to get things in order. Advice to management is to have a project lead to get a clearer understanding of what your client is looking for. Just assigning to any random book keeper lead to huge disconnect with expectations.

27 December 2021
Unprompted review
PleaseCleanMyBooks.com logo

Reply from PleaseCleanMyBooks.com

Daniel, We apologize or the bad experience you had. Your original bookkeeper resigned from the company abruptly due to personal reasons. However, we made sure to match you with a bookkeeper with more than 10 years of experience in clean-up projects.

We honored all of the work you paid for once you were reassigned.

Based on the extensive notes we have of your case in our CRM, the reason why your books were not completed was due to a lack of time purchased. We honored you with ten hours of work, however, 10 hours was not enough to clean up years and years of transactions (over 7,000+) and the complete mess your books were in.

You were horribly behind and there were multiple errors in them when you brought them to us. When we asked for additional time to continue you declined under the idea that we should work for free to complete them. We do not work for free.

We absolutely fulfilled our end of the bargain.

Rated 5 out of 5 stars

Carolina is amazing

Carolina is amazing! She has been so patient with me and has helped me out more than I could have ever imagined! It’s so nice to know if I have an issue, I can reach out to her and she will be quick to respond and help me not only figure out the issue but also show me how to fix it and explain what she is doing. I can’t give her enough accolades!!

17 December 2021
Unprompted review
Rated 5 out of 5 stars

When I started my business

When I started my business, I had my mom doing my books and by the time I actually looked at them it was too late! I worked with Carolina and she was great, communicative, taught me things I didn’t know, answered questions in a timely manner and personable. Thank you

2 December 2021
Unprompted review
Rated 5 out of 5 stars

Bookkeeper has been great

My assigned book keeper has been great. She is very responsive and organized. Her communication has great. I have really appreciated her service.

8 October 2021
Unprompted review
Rated 5 out of 5 stars

We were so happy and grateful when we…

We were so happy and grateful when we found your service (please clean my books). On behalf of the management team, a BIG thank you to the Please Clean My Books team. Without you guys providing such a great service our books would have still been a mess. It was also a pleasure working with Brenda, our assigned Bookkeeper.

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

This has been a wonderful experience! Brenda has been excellent and extremely responsive. I have been to FIVE bookkeepers in the past and came to PleaseCleanMyBooks with a mess of a job that was efficiently handled. Couldn't ask for more.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

HVAC Business Owner Feeling Relieved!

We are an independently owned HVAC business and Please Clean My Books' exceptional staff helped walk us through what seemed like a mountain of expenses and tax questions with ease! Specifically Brenda Young was responsive, helpful, knowledgeable and the main reason we were able to file our taxes this past year! John Mininger was helpful in answering our initial questions as were Stephanie and Heidi during the entire process! We look forward to continue working with Please Clean My Books!

3 August 2021
Unprompted review
PleaseCleanMyBooks.com logo

Reply from PleaseCleanMyBooks.com

Thanks so much!

You guys were a real pleasure to work with as well.

Rated 1 out of 5 stars

Terrible

Terrible. Paid a flat fee upfront with lots of promises that were not met. The bookkeeper assigned to me wanted to spend more time arguing with me about how I'd misunderstood something of zero consequence, instead of cleaning my books. I had to go in and basically redo the whole thing as she made such a mess. No follow-up. Highly rude and not worth the money. Please don't hire.

13 November 2023
Unprompted review
Rated 2 out of 5 stars

Charged ~$500 flat fee to 'clean books…

Charged ~$500 flat fee to 'clean books in 5 hours'. They did an OK job, but left a lot of work unfinished to try and convince us that we needed to join the subscription service. We only had 1.2 years of transactions; small business. I ended up having to fix a lot myself.

Hire someone else.

26 February 2021
Unprompted review
PleaseCleanMyBooks.com logo

Reply from PleaseCleanMyBooks.com

We tried to help Aaron but he wanted to try to handle things himself. Oddly, he posted this review after telling us he'd reach out Monday if he still had a problem.

Duplicate entries usually happen after the business owner goes in and messes with connections and things get reimported or when someone enters them manually but they've already been imported. It's better if the business owner leaves things alone while the catch-up/clean-up process is underway so people don't step on each other's feet.

Skype exchange with Aaron on 2/26-27

Hello, Aaron. I don't want you to be dissatisfied. If you need help with duplicate entries, let's talk tomorrow. Let me know when you are available. I cook brunch for my family on Saturdays, but I'm around.

Aaron, 1:30 PM
Hi Jim, thanks for reaching out. I don't want to intrude into your weekend. I'm trying to resolve the issue over the weekend and will reach out Monday if it is still a problem. Thanks very much.

Rated 1 out of 5 stars

Waste of your time and money

Don't waste your time or money. Very unprofessional, took many weeks and at the end was left with where I started.

Made many changes not requested, made us feel they were too busy.

Asked for a refund, never responded.

8 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look