Really fast shipping! 5 gorgeous baby plants, but some of them were a little damaged (maybe got a bit cold as well), but it's normal after such a trip, and I believe they will be okay! Otherwise I wil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was happy with the products and the delivery was quick (even if I waited for it at home only to discover that it had been left over my letter box). The only thing i was disapointed with is that the... See more
Really pretty and unique plants. Love the description of every plant and what they need. Website has the perfect categories for searching plants. Delivery went super fast - from NL to IT on only 3 day... See more
Very great website, with the option to filter for pet friendly plants. Also, the shipping was done with so much care! I was a bit worried about ordering plants online, especially after the delivery se... See more
Company details
Information provided by various external sources
PLNTS.com is your one-stop shop for all plant related goodness. It’s a place to learn how to become the best possible plant parent and connect with other plant lovers throughout Europe.
Contact info
Netherlands
- support@plnts.com
- plnts.com
4.1
Great
22K reviews
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Outstanding performance
Received my ordered plants in excellent condition, well packed and also in lightnig speed.
There's nothing, that could be done better !
21 January 2026
Unprompted review
Reply from PLNTS.com
Thank you so much for your fantastic review! We’re delighted to hear your plants arrived in excellent condition and so quickly. Your kind words truly mean a lot to us!
Many thanks, team PLNTS
Fast delivery
Fast delivery, perfect costumers service, plants healthy!
20 January 2026
Unprompted review
Reply from PLNTS.com
Hi MG, thank you so much for your kind review! We’re happy to hear you’re pleased with the delivery, our customer service, and the health of your plants. Enjoy your green beauties!
Warm regards, Team PLNTS
Mini plantjes
19 January 2026
Unprompted review
Reply from PLNTS.com
Beste Masja,
Het spijt ons te horen dat de babyplantjes kleiner zijn dan je had verwacht. We proberen de formaten altijd zo goed mogelijk aan te geven op onze website, maar we begrijpen dat dit een teleurstelling kan zijn. We willen graag dat je blij bent met je aankoop. Zou je contact met ons kunnen opnemen via de chat op onze website? Dan kijken we samen naar een passende oplossing.
Met vriendelijke groet,
Team PLNTS 🌱
Order never shipped, no refund, re replis from CS
I placed an order on the 7th of Jan, after few days they sent an email saying it was going to ship on the 12th. After that no news for few days. On the 16th they said the order was about to be shipped, they created a label on the 17th and today (the 19th) the order has not been shipped yet. I emailed more times and they just do not reply. I will have to try to get a refund from the bank/paypal.
Disgusting company to say the least
19 January 2026
Unprompted review
Reply from PLNTS.com
Dear Peter,
We sincerely apologize for the delay and the lack of communication; this is absolutely not the experience we aim to provide. We completely understand your frustration. We would like to investigate the status of your package immediately and, if preferred, process your refund directly without the need for a bank dispute. Could you please send us your order number via the chat on our website or to support@plnts.com? We will prioritize your case right away.
Kind regards,
Team PLNTS 🌱
The whole process was very easy I had…
The whole process was very easy I had no problems.The plants have arrived in great condition and I am very pleased with them.A big thank you to everyone involved will order again
19 January 2026
Unprompted review
Reply from PLNTS.com
HI Allen! Thank you so much for your wonderful review! We’re delighted to hear everything went smoothly and that your plants arrived in great condition. Your kind words mean a lot to our team we look forward to your next order! If you have any questions please let us know.
Team PLNTS
Alright
Small hiccup with plants being on the road too long, issue resolved.
8 January 2026
Unprompted review
Reply from PLNTS.com
Dear Monika,
Thank you for the update and the 4-star rating! We’re sorry to hear the plants were on the road a bit too long, but we’re very happy that the issue has been resolved to your satisfaction. Enjoy your new green friends!
Kind regards,
Team PLNTS 🌱
Infected and missing plants
My monstera had some diseaed leaves.
My 2 x Mothers tongue plants were lost in the post and delivered 2 weeks late whuch wasnt good for the plants.
I contacted customer care about the infected plabt and when both plants were misding but was ignored.
I did intend placing another order but will purchase somewhere else following my expetience!
14 January 2026
Unprompted review
Reply from PLNTS.com
Dear Michelle,
We sincerely apologize for this very poor experience. It is unacceptable to us that you received plants with diseased leaves and that the rest of your order was delayed by two weeks. What we regret most is that your attempts to contact us were ignored; this is absolutely not the level of service we strive for. We completely understand why you would choose to shop elsewhere, but we would very much like to make this right.
Could you please send us one more message via the chat on our website or through WhatsApp? We will prioritize your case to ensure a full and fair solution is provided immediately.
Kind regards,
Emma van PLNTS 💚
Will order again
Quick delivery. Plants arrived in good condition. Will order again
22 December 2025
Unprompted review
Reply from PLNTS.com
Hi Simona, thank you for your 5-star review. It's great to hear that the plants arrived super fast. I hope you enjoy your plants for a long time. Thanks again, and if you have any questions, please don't hesitate to ask. Sincerely, Team PLNTS
Very disappointed - plants still not received in this freezing weather (2 weeks since order)
Very disappointed. Ordered 3 plants on the 30th of December 2025. As of today, 12th of January 2026, I have still not received the plants. Communication is non existent - their phone number is not in function, they are not responding to my emails and whatsapp messages too.
The plants have been for 2 weeks in this cold, freezing, below 0 temperatures. They are most likely dead already.
Suggesting a refund/replacement doesn't work as they have 0 communication via their channels (what is left from at least).
I want my money back!
30 December 2025
Unprompted review
Reply from PLNTS.com
Dear,
We sincerely apologize for the lack of communication and the delay of your order. We completely understand your frustration; two weeks in freezing temperatures is indeed fatal for plants. This is absolutely not the experience we aim to provide. We will look into this immediately and process your full refund. Could you please send us your order number via the chat on our website? We will prioritize your message right away.
Kind regards,
Team PLNTS 💚
Excellent support team…
Although some plants arrived damaged due to shipping, the customer support was excellent—fast, helpful, and fair with the refund. I will definitely place another order.
1 January 2026
Unprompted review
Reply from PLNTS.com
Hi Luca, thank you so much for your 5-star review. We really appreciate it. We always strive to help our customers as best as we can, and I'm glad to hear you were successful this time. We hope you enjoy your order, and if you have any questions, please don't hesitate to ask. Sincerely, Team PLNTS
Excellent website
Excellent service. Plants came well protected and great quality. Delighted with my purchases.
10 January 2026
Unprompted review
Reply from PLNTS.com
Hello, great to hear the plants arrived safely! Thank you very much for your 5-star review, we really appreciate it. If you have any further questions, please don't hesitate to ask. We hope you enjoy your plants.
Kind regards, Team PLNTS
plant came one thread away from death
plant came one thread away from death. looked nice tho i wonder why it happened
26 December 2025
Reply from PLNTS.com
Hi Jordan,
thank you for taking the time to leave a review! We hope to see you again soon 🌱
Warmest wishes, from PLNTS 🌻
1 star is too much
1 star is too much. The plant took 2 weeks to arrive and when it finally came, it was completely dead. The leaves were fully dried out and wilted and the plant had to go straight to the trash. What a waste of money and time. I ordered from Germany.
8 January 2026
Unprompted review
Reply from PLNTS.com
Dear Niko,
We are incredibly sorry to hear about this experience. It is very frustrating to wait two weeks only to receive a plant that is beyond saving. This is definitely not the standard we aim for at PLNTS, and we fully understand your disappointment. We don't want this to be a waste of your time or money. Please contact us directly at support@plnts.com or via the chat on our website so we can make this right and provide you with a suitable solution.
Kind regards,
Team PLNTS 🌱
Wrong item and no refund !!
Very disappointed with this first order. The quantities do not match the order form at all, and customer support is not responding to requests to resend the missing items. I wanted to return my order, but the return process is not explained anywhere in the customer area. You have to dig through the FAQs to find it... and on top of that, the customer has to pay for the return shipping costs.
22 December 2025
Unprompted review
Reply from PLNTS.com
Dear Cindy,
We are incredibly sorry to hear that your first order was such a disappointing experience. It is very frustrating that the quantities were incorrect and that our response is taking longer than you expected. This is certainly not the welcome we want to give our new customers. We would like to look into a solution with you regarding the missing items and the return process. Could you please send us a message via the chat widget on our website or through WhatsApp? We want to make this right for you as quickly as possible.
Kind regards,
Team PLNTS 🌱
Reply from PLNTS.com
Dear Deniz,
We are very sorry to hear that your order was incomplete and that the delivery quality was also below par. This is certainly not the experience we want to provide to our customers, and we apologize for the inconvenience.
We would very much like to look into this and resolve it for you. Would you be so kind as to contact our customer service team via support@plnts.com or through the chat widget on our website? If you can share your order number and any photos of the delivery, we can immediately investigate what went wrong with the missing items and the quality.
Kind regards,
Team PLNTS 🌱
Utterly frozen plants
Before I ordered I checked online and found reviews and videos showing plants packed carefully in foil and arriving in good condition.
What I got looks completely different: My plants from small to large are frozen through despite paying for the heat pack. The soil is frozen solid. Some pots cracked due to the ice. Steams and leafs are frost bitten and mushy (those not still frozen). Couldn't check the roots yet - the soil has no give whatsoever because it too is frozen through, I have little hope to find roots that will survive.
My plants were not wrapped in thermo foil like I had seen, but in brown paper. The little ones came in a plastic carrier that wasn't wrapped at all.
Despite deliberately choosing the other carrier (because the delivery experience is better and the parcels in my experience are handled more carefully) the order was sent with DPD - who have mutliple days where they do not deliver standard fee deliveries (on some not even the express ones) in my area this time of the year.
I already contacted the support but have no answer yet. But some of the plants I wanted are listed as out of stock now, so there is very little chance to get what I truly wanted, even if I gave the shop a second chance.
EDIT (02.01.2026): I'll be issued a refund so I'll not lose any money but the time and energy invested in the shopping process, being around for delivery etc. was wasted. Would upgrade to 1,5* if possible because for me the total is too negative to warrant 2*.
30 December 2025
Unprompted review
Reply from PLNTS.com
Dear customer,
Thank you for your detailed feedback and for updating your review. We are sincerely sorry that your order arrived in such a frozen state; this is absolutely not the quality and care we strive for, especially during the winter months. It is distressing to hear that the packaging did not meet your expectations and that your preferred carrier was not used, resulting in this unfortunate outcome.
While we cannot recover the time you invested or replace the plants that are now out of stock, we hope that the solution provided - a full refund - has been a helpful step in resolving this. We are taking your comments regarding the thermal wrapping and shipping methods very seriously to improve our winter shipping process. We truly hope to have the chance to welcome you back in the future under better (and warmer) circumstances.
Kind regards,
Team PLNTS 🌱
Great service
On time delivery even over Xmas. I always love buying from plnts. Plants always of highest quality and pest free. Would recommend
29 December 2025
Unprompted review
Reply from PLNTS.com
Great to hear that everything went as expected! Thank you for leaving your feedback! Hope to see you again next time.
Badly taken care of plant they didn’t care
I thought it’s going to be a nice looking plant as it is shown on the picture on their website. But what was delivered looked very poorly taken care of, plant in stress… Two leaves were damaged (beaten? torn?) and in the addition the leaves on the bottom side have brown discolouration - caused micro cell damage - brown speckles). Very upset. I wish they would take it back and give a better one…like the one they show on their website…ps. The added heat packs for which I also paid were ice-cold!
An update: they refunded 25 euro out of 75 full cost, and they didn’t want their bad plant back, which again shows they don’t care at all.
22 December 2025
Unprompted review
Reply from PLNTS.com
Dear Kristina,
We are truly sorry to hear that the plant you received does not match the beautiful quality shown in our photos. This is definitely not the experience we aim for, and it’s completely understandable that you are upset about the damaged leaves and the ice-cold heat packs. We want your plants to arrive in top condition!
We would love to make this right for you. Please reach out to us via support@plnts.com, our chat widget, or WhatsApp. If you could include some photos of the plant and the discoloration, our team will look into a solution, such as a replacement, right away.
Kind regards,
Team PLNTS 💚
I have ordered from PLNTS hundreds of…
I have ordered from PLNTS hundreds of times over the years and usually I am quite happy with the plants themselves. When a plant arrives damaged, customer service normally replaces it or offers a voucher, which I appreciate.
However, the last few months have been extremely frustrating.
Shipping costs keep changing without any clear logic: first €10 to Belgium, then €6, and now suddenly free shipping from €50. That alone is confusing, but the gift card system is the real problem.
PLNTS “gift cards” are not real gift cards — they are discount codes. This means:
• You can only use one gift card per order
• Gift cards cannot be combined
• If your order is higher than the gift card value, you still pay shipping
• Even if you only need to pay a small remaining amount (e.g. €5), shipping is charged again
So in reality, these gift cards do not work like gift cards at all.
On top of that, the Advent Calendar is very disappointing. It sounds fun, but almost none of the “daily gifts” can be combined with gift cards. That makes the whole concept feel pointless.
Customer service does reply after 1–2 days and usually tries to help, but honestly, this system should simply be fixed. For a company of this size, this experience is not acceptable.
19 December 2025
Unprompted review
Reply from PLNTS.com
Dear customer,
First of all, thank you so much for being part of our community for years and for having placed hundreds of orders with us. We truly appreciate your loyalty! That is exactly why we are very sorry to hear that our current systems and the Advent Calendar are causing so much frustration.
You make a very valid point regarding how our gift cards and shipping costs work. We understand it feels like a limitation when codes cannot be combined, especially as a loyal customer who wants to enjoy daily extras like those in the Advent Calendar. We take your feedback about the difference between a 'discount code' and a 'gift card' very seriously; this is a key area of improvement we are looking into internally to make the experience smoother for our PLNTSparents.
Regarding the fluctuating shipping costs: we are constantly optimizing to find the best balance, but we understand this comes across as confusing at the moment. We want to thank you for your honesty. Your feedback helps us grow and improve our processes. 🌿
Kind regards,
Emma van PLNTS
Order good protect
I just got my order delivery at home. All my 4 plants is nice and no degraded. I'll see how they grow 😊
19 December 2025
Unprompted review
Reply from PLNTS.com
Hi Romain,
Thank you for leaving your feedback. Hopefully, the plants are doing well! If you need any advice, we're happy to help. Enjoy your plants! 🌱
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