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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. Ecommerce solution provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellenter service

Very knowledgeable team and excellent support. The plugin saved us from having to manage multiple carrier integrations just to show live shipping rates. Everything was reviewed end-to-end, setup, labels, rates, and configuration. Solid product and top-notch support. Highly recommended.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

PluginHive is the best plugin developer

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as complex as shipping options for fresh seafood quickly and simply. And worked to explain the solutions so that I understood it. PluginHive is simply the best!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Pluginhive has been the best shipping…

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plugiinhive is top notch! If you have shipping needs for your online shop definitely check out pluginhive.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Plugins

We have been using the system for 3 years now, and continue to upgrade it all the time. The ability to add built-in or custom plugins makes a significant difference, allowing us to tailor the system to our exact needs.
The support is very fast and helpful when needed. Recommended!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Reliable Support from PluginHive

Our experience with PluginHive has been consistently exceptional. Their team demonstrates remarkable professionalism, providing prompt and efficient responses to all enquiries. The support staff are not only knowledgeable but also courteous and attentive, ensuring that every issue is addressed with care and precision.

It is evident that PluginHive places strong emphasis on customer satisfaction. Their helpful and friendly approach, coupled with their reliability and commitment to resolving matters effectively, reflects a company that truly looks after its clients.

We highly recommend PluginHive for their great service, dependable support, and dedication to maintaining long-term customer relationships.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. Things mostly just work and are fairly intuitive. The one problem I had, their support team was incredibly prompt and helpful. Seriously, I was blown away by how helpful and quick these guys were. Like, you just don’t see that very often. Wish I could rate higher just for that.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Using multiple plugins from PluginHive

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they walked me through the entire process. Very simple and the technician was extremely helpful. Very happy with these products.

28 October 2025
Unprompted review
Rated 3 out of 5 stars

SOLVED AND REFUNDED

UPDATE: Keerthi from Pluginhive contacted me after this review was posted and arranged refund immediately.
Keerthi was very professional and pleasant to deal with. Thank you Keerthi!

That said, I wish dealing with Pluginhive in the first place was a pleasant exercise and I didnt have to write reviews like this to get support.
-------------------------------------------------

BEWARE
Needed to test functionality with our very GEO particular website.

Pluginhive told me to purchase the plugin (since theres no trial option) and assured me they will refund it within 30 days if I'm not satisfied. It's in their terms and conditions too (which I made a copy of at the time).

I'm not satisfied with their plugin. It in combination with Woocommerce does not address our requirements. We have already made the decision to migrate to another platform since we cant get these requirements in Woocommerce.

I do not wish for further support, I would like my refund.
I really wish it didnt have to come to this review. But not getting any response concerning my refund. Just further requests for support and blocked email messages.

I was referred to them by Fedex themselves, I will be making Fedex aware of this situation too.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy to integrate Amazon Shipping…

Very happy to integrate Amazon Shipping service with woocommerce, Now I can ship directly from the plugin itself. Ms. Keerthi and Mr. Abhilash guided us completely for setting things up and very happy that they stayed in call till the very end and guided me step by step.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, I requested a zoom call and Manohar took the time to explain step by step everything I was not sure regarding Rate automation, orders management and printing shipping labels. He also suggested how to improve my experience with their plugin. Finally a great alternative to manage multiple carriers during a Canada Post strike in Canada. Again, great job and five stars company!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

When you rely on 1 shipping carrier

When you rely on 1 shipping carrier, as my company has with Canada Post, it becomes important to have an alternative in case of a disruption, as the current Canada Post strike is proving. PluginHive has provided this support with their Purolator plug-in. Thank you, Priyanka, and your team!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

Excellent support, Priyanka really took the time to explain step by step the set up and check my stores settings. She also helped break down the process for more advance shipping queries I had. 10/10 support, thank you!

30 September 2025
Unprompted review
Rated 4 out of 5 stars

There support team is not responding

Let see what they respond next, till now better

22 September 2025
Unprompted review
PluginHive logo

Reply from PluginHive

Hi Ameer,

We could not locate any support requests under the name "Ameer Hamza."
If you used a different email or contact method, kindly provide the ticket number or relevant email, and we will look into it immediately.

You can reach us directly via email at support@pluginhive.com, or submit a new ticket through our support portal here:
https://www.pluginhive.com/support/

Our support team responds within a few hours during business hours (Mon–Fri), with limited support over weekends.

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