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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially during setup and issue resolution. Reviewers are particularly impressed with the prompt and efficient responses to all inquiries, often receiving assistance almost immediately or within a couple of hours. Many also appreciate the ability to schedule calls for guided assistance, ensuring they get their systems up and running or issues resolved effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting that support teams are reliable,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the product and custom... See more

Response time

Reviewers highlight positive aspects of response time, with many customers consistently praising the quick,... See more

Service

Customers consistently note positive experiences with service, often describing it as top-notch and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been developing websites for over 20 years and have worked with many plugins and developers. PluginHive has consistently shined as the best developer I have used. They have solved problems as c... See more

Rated 5 out of 5 stars

I use PluginHive WooCommerce Shipping Services on my e-commerce website. I had nothing but problems with shipping integrations before this plugin. There have been a few things to iron out, and the sup... See more

Rated 5 out of 5 stars

Pluginhive has been the best shipping plugin I have come across so far! I am not very computer savvy but the plugin is very easy to navigate and if you do have any trouble the customer service at plug... See more

Rated 5 out of 5 stars

I have a client that has been using the UPS Shipping Pluging for a few years and now have another client that wants to use the USPS Shipping plugin. I setup a conference call with PluginHive and they... See more


Company details

  1. Ecommerce solution provider

Written by the company

Get the best WooCommerce Plugins, Shopify Apps and Magento Extensions to suit your business needs. Secure, Stable, Feature-Rich and Intuitive solutions used by over 70,000 customers worldwide.


Contact info

  • Solvilor Technologies Private Limited, CIN No: U72900KA2018PTC115562, #214, 1st Floor, 1st AA Cross Road, 2nd Main Road, Kasturi Nagar, 560043, Bangalore, Karnataka, India

  • support@pluginhive.com
  • pluginhive.com

4.8

Excellent

TrustScore 5 out of 5

969 reviews

5-star
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Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Personal attention

We are surprised by the attention they provide and that they are always willing to help you without compromise.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Priyanka is an amazing Tech support

Priyanka is an amazing Tech support. I received an amazing service, she was very patience with me and understood the sense of priority to our issue and she was very quick and sufficient and sorted everything for us. I would 100% recommend her. I didn't expect that. she is very helpful, makes sure you understand everything. thank you so much for your help Priyanka. You get a 100% customer service from me.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

An absolute joy working with PluginHive…

An absolute joy working with PluginHive team. Support was quick and ready to help me onboard, answering all my questions and offering guidance on things I needed to set up. Such a refreshing experience and I feel confident going forward now!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

This team rocks

This team rocks. They jumped right onto a call when I needed it most. I can not recommend them enough!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Plugins, Great Service

PluginHive WooCommerce Shipping Service plugin support has been incredible. Based on most WordPress plugin support experiences I've had, I wasn't expecting much.

But PluginHive is on the ball, helped me with a few settings and processes that are going to save our procurement team countless hours over the days and weeks and years to come.

Great plugin. Great service.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

PluginHive is amazing

PluginHive is amazing.
Their shipping plugin is simply incredible and has saved us an immeasurable amount of hours. It's very straightforward and easy to work with.

Their support is also world-class. They reply to questions very fast, and are quick to implement new features that we ask for.

I couldn't ask for a better company to work with!

26 May 2025
Unprompted review
Rated 4 out of 5 stars

Support is great

Plugin is great. Had great support from Manohar, he answered all of my questions and was very helpful. Only con is I wish they allowed realtime rates with the basic package.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about the support I received from Sibi at PluginHive! I was having a frustrating issue with my shipping setup, and Sibi went above and beyond to troubleshoot the problem. They were incredibly knowledgeable, patient, and thorough—walking me through each step until everything was working perfectly.

What really stood out was the clear communication and genuine care in making sure my issue was fully resolved. Thanks to Sibi, my shipping configuration is now running smoothly, and I feel much more confident managing it going forward.

Excellent support like this makes a huge difference. Highly recommend PluginHive—not just for their great plugins, but for the outstanding team behind them!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

PluginHive support is excellent

PluginHive support is excellent. Every time we have had a question or problem with our customized setup, they have responded to my emails and stayed with it until we have resolved the problem. Good plugin support is crucial to a good plugin - especially the premium versions and plugins used in e-commerce. I would highly recommend them.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

This is a fantastic plugin

This is a fantastic plugin, and Touseef's customer service was exceptional. This plugin does what other plugins can't handle. I will definitely use this company for all of my clients' shipping needs. HIGHLY RECOMMEND!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Solved the issue fast – great support and working plugin

We had some issues configuring the shipping rates for our WooCommerce store in Canada (Purolator API). The PluginHive support team — especially Touseef — was responsive, clear, and extremely helpful.

After one call, everything was resolved and working flawlessly.

Great product, even better support. Highly recommended.

8 May 2025
Unprompted review

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