A miscommunication ended with me being billed £117 unexpectedly. I thought a plumber was coming to quote for rectifying an issue we had, however, Plumbcraft billed me their call out fee plus first ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A miscommunication ended with me being billed £117 unexpectedly. I thought a plumber was coming to quote for rectifying an issue we had, however, Plumbcraft billed me their call out fee plus first ha... See more
Company replied
Plumbcraft could improve their communication skills and customer service skills, in our experience none were apparent. Be sure to double and triple check your work agreement and make sure you get d... See more
Excellent service replacing an oil boiler today .Two fitters arrived on time worked non stop .They were professional ,efficient ,friendly and hardworking .i would definitely recommend Plumbcraft .At... See more
Company replied
Arrived as arranged, listened attentively as we explained the problem. Within minutes Ollie told us what he thought the problem was and proceeded to fix it. It was refreshing to see that he started... See more
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plumbcraft as usual did a great job when servicing my boiler. Very quick and efficient.....and VERY reasonably priced.

Reply from plumbcraft.net
Plumbcraft Northallerton have just completed a complete bathroom refurbishment for us. This required stripping out all the old facilities, replastering, fitting of new walk in shower, toilet and wash basin and all plumbing and electrical work. The team approach coordinated by Charli back at the office was excellent and removed the need for us to source and manage the separate trades involved. Top marks to Dave, Dan and Charli - an excellent job - on budget and completed to a high standard.
Work was completed in a neat, tidy manner. The engineer was polite and happy to answer any questions, the whole team are fab! Would recommend!
What a brilliant company cannot recommend them enough the lads were courteous efficient and left everything in a clean condition in the way they found it. Anybody looking for a plumber need look no further than this company
I was referred to this Company who initially appeared efficient but firstly they were more interested in receiving money upfront and then when the new oil boiler was installed there were defects.
The boiler smelt of oil and it took 2 separate visits to find the fault where oil was leaking
Then my electrician had to come as the electric sensor controlling the boiler required a new part and when he came he immediately informed me that the boiler would not pass as the earth bond had not been attached at the time of the installation.
An appointment was made and the engineer then failed to arrive
I would not recommend this company to anyone
Fantastic customer service
Excellent workmanship
Great value for money
Would recommend
Very poor customer service and misleading information provided at the point of sale, meaning we have lost a lot of money for what we have now had fitted and would have been much better off going elsewhere. all of the goods I ordered arrived the wrong colour and had to be returned, the bath leaked through my ceiling hand a hole had to be cut through from another room. I now cant get hold of them ...
Plumbcraft could improve their communication skills and customer service skills, in our experience none were apparent. Be sure to double and triple check your work agreement and make sure you get diagrams first of the work they will do. Do bear in mind they won't be completely accurate either (they might tell you this)
If you do decide to get work done with them then request Ben. He is fab.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.