Plum Benefits Reviews 339

Plum Benefits just keeps getting better. Adding more and more vendors and products to their offerings every time I log in. We especially love the cheap movie tickets. the only drawback is i have to use the actual paper ticket not online so I have to go to the theater to choose our seats rather than online, but overall - no complaints!

Very User Friendly
Everything is clearly written and in detail, they have great offers from movies to theme parks. The discounts are really good too! I saved over $65.00 last year on Universal Tickets. I really do recommend using their services.

Pretty disappointed as I could not locate credit voucher and my account section doesn't keep such info handy.
Spent lot of time to locate my voucher before placing the item I planned to purchase. Not user friendly unless we use credit card for payment which is not the case all the time.

Do not, I repeat do not do business with this company, they seemingly have no regard for their customers and lack integrity. I made a reservation for a rental vehicle through them, attempting to save a few dollars especially since I was going visit a family member who was terminally ill and has now passed away. Upon arriving to the location to pick up the rental vehicle I was made aware that my destination wasn't covered. So I said alright, no problem let me cancel and rent with a company that does cover this destination. They have completely denied my request for a refund so far two times. I was charged the full amount of $642 dollars for absolutely nothing. Not even the insurance add on was reimbursed for a vehicle that was never rented. In the denial email they stated that I was a no show and some other false information that they claimed they recieved from the supplier with whom I've already spoken with. The supplier actually indicated to me that they aren't holding any money for my reservation and that plum benefits business practice is very unethical. They have advised me that they (plum benefits) are simply holding on to the profit for this booking and advised me to never to book through them again. Booking directly would avoid a scenario like this because they would never charge unless we actually take and rent a vehicle. I have now filed a dispute with my bank and will continue to pursue a refund or at least a credit to use the rental locally in the future. This is the most ridiculous thing I have ever experienced and I just want to warn anyone out there thinking about utilizing plum benefits thinking that your saving a few bucks. Your better off paying normal price and not being robbed.

Update: Plum Benefits did the right thing and after 7 weeks honored my request for a full refund. For anyone else experiencing this with them, I say just stay persistent and keep calling. I won't do any business with them again but I am glad that they showed some moral and ethics.

customer service was amazing and so easy to book and purchase.

I can't figure out how to get my tickets and the customer service email in the email with how to get the tickets doesn't work (bounces back as undeliverable)!
I was disappointed that I could not pick seats. Mostly the seats were fine. One purchase the seats I got were not the ones in the cart! Some tickets I consequently purchased from another website (Vegas.com) where I could pick and therefore get better seats. The price difference was minimal. Also, I didn't have to got through additional steps to get my tickets - barcodes were in the confirmation email.

Every time I use this website, something goes wrong - very wrong. First, a flight was booked but I received an error code and no notice of the flight. I ended up buying another flight and was out the money. Second, I bought tickets to a concert with a confirmation. However, the tickets will be refunded because due to high demand the seller doesn't have them. I booked a hotel reservation and now will be scrambling for tickets. The customer service sucks so don't waste your time calling. Plumbenefits can't do anything to help. Expedia has better hotel pricing. Ticketmaster, with coupon codes, has more reliable forms of entertainment. Direct bookings with the airline is far superior, as well.

Purchased tickets to The Cure concert months ago. Tonight, 6/21, at the event I could not get through ticketing as the scanner read that my paid for seats were sold and occupied by someone else. The arena staff were just as perplexed but verified that indeed the tickets I purchased were also purchased by someone else. DO NOT USE THIS SERVICE! Fortunately, we were able to get better seats so our evening was saved. And, we paid $120 less!!

Order No. 30245408

It's been over 3 weeks now and they still have not resolved this issue. This experience gets worse with each call to customer service.

App is easy to use and you always have great prices which saves us tons!

This is the worse company ever, I have a step brother passed away and I had to cancel the Hotel reservation in Orlando betwwen 06/16/2023- 06/19-2023 but between Hotel reservation desk and Pulm employees and Plum manager no one know anything about their company and the same problem with previous review. they need written approval from the Hotel which I sent through their email but the open a case three times after closed it two times.

THEY CANT DO ANYTHING FOR ME, DONT USE THIS COMPANY ANY MORE, ITS BAD COMANY NEED TO BE OUT OF BUSINESS NOT TO BE OFFERED AS COMPANY FOR DISCOUNT FOR BIG COMAPNIES EMPLOYYES TO USE THEIR BOOIKG.
AGAIN DONT USE THIS COMANY ANYMORE AND IM GOING TO GO THE MEDIA TO STATE MY CASS LIFE ON TV TO MAKE SURE NOT TO BE IN THE BUSINESS ANY MORE.

I purchased hotel reservations thru Plum Benefits at Venetian Hotel for $1,342.70 for 6/14/23 - 6/18/23 and had a death in my family that prevented us from traveling to Las Vegas. We are now planning a funeral. I notified Plum benefits on 6/11/23 the next morning after receiving the devasting news. I was told if I had cancelled the day before, no problem but now it is too late and they cannot issue a cancellation nor credit. I explained that our family member did not pass away until the previous late evening. I received various confusing emails from Plum and responded to the emails asking for clarification. I did not receive any additional information, thus I called Plum benefits and was told they were waiting for a determination from another 3rd party company.
Today I called Plum again (3rd time) and requested to speak with a Manager. Angela (Mgr) said I should of contacted the Venetian. I explained to Angela on previous day the Plum representative told me I did not need to do anything but wait for the 3rd party company for a response. Angela apologized and said I was told wrong. I contacted Melissa at Venetian Reservations and explained we could not travel to Las Vegas due to the death of my husband. Melissa at the Venetian said if I had made the reservations directly, it would be no problem, however since I made reservations thru a 3rd party - Plum, Plum would need to reach out to the Veneitian to request the cancellation. I told Melissa that I was told I needed written approval from the Venetian, she said "no I don't, call back Plum and have them send the request to the Venetian at ReservationsatVenetianLasVegas.com". When I called Plum back, Aldo, who rudely stated he's worked at Plum for a very long time, proceeded to tell me that I needed written approval from the Venetian, I was told that until I receive a letter from the Venetian, there is nothing they can do. I asked to speak with a manager and was told all managers are in a meeting for 2 hours and that someone would call me back. No one has called me back. I called the Venetian again, and spoke with Stella in reservations and was told that Plum HAS to send the request via email to Reservations at VenetianLasVegas.com and there is nothing I can do. They do not issue written approval letters to customers and their Wholesale team deals with 3rd party reservations and handles the cancellations/changes and everything has to be via email between them and Plum. I do not know why I am getting the run around. I have reached out to my corporate team and asks for someone to understand and help resolve this terrible chain of events with Plum. I truly wish I had read the reviews about Plum. I trusted them because it "was" a benefit provided by my employer. My family is so broken at this time of loss, trying to plan a funeral and to be taken advantage of, especially during this time of loss should be criminal.

Update

The Venetian never refused to process the refund. It is Plum who is playing games. After contacting the Venetian hotel directly regarding Plum refusing to process my request to cancel, this is the response from the Venetian:

We are so sorry about what your family is going through. Please note that we have approved to waive the penalty on this cancel.
Just to give you some information. When we approve to waive a penalty that means that we approved not to charge the third party for this booking so they can refund you.
Our normal procedure ( by contract) is that the third party has to send an email request for our documentation to waive the late cancel penalty ( which means to agree we will not charge them) ...which we will approve. That can take some time, however on our side the notes are there that we are not charging the 3rd party.
PlumBenefits does not book directly with the hotel they use a wholesale supplier and that is who we bill. However, your refund will come from whomever you paid for your reservation.
So again , on our side we have approved not to charge the third party due to your circumstance and will need to refer you back to your original booking source for the refund.
You may use this email to show that we will not charge the third party for this booking.
The information from Plum is incorrect. They booked for you via a third party and it would be between Plum and the third party to resolve this. They should not be making you do all the work! You can use this email between us (the hotel) and you ( the guest) as verification that we are willing to agree not to charge them so they can refund you. However we are still waiting for that email from the third party wholesaler for our documentation

Again, we apologize for the run around from your booking source.

Lucinda N
Job Duty | Resort Services

Do not use this company. They are crooks and have coned me out of 257 dollars. Once you book with them you will not be able to modify or change anything through them. Stay away from them so you don’t get ripped off. Their customer service will tell you that they can’t help you.

Reply to your response: Just to clarify. I called Plum benefits to modify the pickup time from your company literally a half hour after I made the reservation . I was told Plum benefits cannot make any changes. I was told the only thing you can do is cancel for 95 dollars or talk to Thrifty car rental when I got to Florida. That’s exactly what I did! Thrifty provided me with a discount and had no problems providing me with a car but I continue to be charge 257 dollars by plum benefits who claims they will not be dropping the charge. In total I’m paying twice for the same service. Thrifty claims they never heard of plum benefits and proceeded to rent me a vehicle. They even told me to next time book directly through Thrifty. I receipts showing I rented a vehicle from the car rental company for the same dates!

Spent so much time trying to understand and select the option. After the purchase I got an email with 7 different coupons for 7 people. When trying to get the coupons applied on the Regal App for the movie My purchase expires by the time I am done with 2 only. Ridiculous process and waste of a lot of time. I need to get my refund as this is a lot of hassle to just get movie tickets.

I used plum benefits to book a few hotels while I traveled abroad. Apparently they DO NOT vet the hotels they list. On the first night of my trip, we stayed in the worst hotel I have ever seen. It was dirty, drug infested, had alarms going off all throughout the night, and had multiple people try to break into our room while we slept. We called plum benefits at like 3am after the 3rd attempted break in to beg for some type of resolution- its been two weeks and THEY HAVE DONE NOTHING!

TERRIBLE COMPANY! TERRIBLE CUSTOMER SERVICE!

*** Do not give their reply any validation! I’ve been back and forth with them almost daily for over a month and they just keep repeating “we are working on a resolution”… their nonsense reply about managers reaching out is total garbage- I’ve responded to EVERY message they’ve sent and they in turn send me the same standard bs response!!! They are a terrible company DO NOT use them!!

Purchased water park tickets tried to cancel them today just to be told these are FINAL SALE . Nowhere on their website does it indicate this and I WANT MY MONEY Back ! THIS COMPANY IS BAITING AND SWITCHING HARD WORKERS . Who work for the company that contracts thru them to get discounts which is really ridiculous !

If I could give zero stars I would! Plum Benefits is a scam. I recently bought tickets for the Janet Jackson concert through Plum Benefits. The concert was rescheduled by the event organizers to a date that doesn't work for me. I contacted Plum Benefits and requested a refund. The agent told me that all sales are final. She even said that I should have bought the insurance. What I should not have done is buy those tickets from Plum Benefits for a measly saving. I would not recommend Plum Benefits.

I had to pay for two sets of tickets for a Brooklyn NETS game because of their website having system errors and glitches. My first purchase of tickets totally $330 reportedly did not go through. The error message from their WEBSITE stated that I needed to remove the items from the basket and try again. I did this and the tickets I originally purchased did not show as available. I then looked for another set of tickets to purchase. I found new tickets which totaled $320. When I went to process this transaction, not only did Plum Benefits charge me for the $320 BUT ALSO the $330 tickets. I sent a screenshot of error messages and guess what?! They said tickets are final sale and they would not be refunding me! I filed a dispute with my bank and of course they show proof of the tickets purchased, BUT failed to acknowledge that the reason I have two sets of tickets when I ONLY NEEDED one set of tickets is due to their system error message. They are thieves and I strongly advise against using this company due to poor business practices.

You save us money but then charge back almost the entire savings in fees. Example: It was $100 savings on the Disney tickets I bought but then you charged $75 in fees, bringing the savings down to $25 for all 5 of us.

The guidance and information you need are readily available. The links with more details are a great touch.

I purchased tickets at the Opera. I called in Plumbenefits because I didn't receive the tickets in the mail or email. They confirmed that my tickets were at the box office, just to bring my ID.
I went to the Opera, there was no records of any purchases. I had to buy last second new tickets. I called Pum benefits to help me with this misunderstanding. I've been informed to provide a copy of my second purchase, and I will get reimbursed. I called back the next day to make sure they got my info. They received my info but they will not reimburse me. Apparently, an email that can pass as spam was sent out with a link for my tickets. Nobody called back or advised the change in tickets delivery. Now I am stuck with a $400 bill for something I didn't use. I really hope nobody goes through my frustration and loss.