Plumberoo LtdReviews 

179
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and expertise of the staff. Customers consistently praise the efficient and high-quality service, noting that complex issues are handled with skill and dedication. Many appreciate the clear communication, prompt responses, and the team's willingness to go the extra mile to ensure satisfaction. However, some customers also noted dissatisfaction with staff getting defensive when questioned about charges, and an instance where a service professional's conduct during a visit was unsatisfactory.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency, detail, and quality of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a long-standing issue with some non-functioning radiators. Major headache, the sort of issue you just want to wish away. But it needed addressing, and Plumberoo sorted it. Professional, decent... See more

Rated 5 out of 5 stars

I can't recommend the team at Plumberoo highly enough! We needed a plumber and came across Plumberoo through Which? Trusted Traders. Rom visited us twice to tackle a tricky issue with a mains stop... See more

Rated 5 out of 5 stars

The company was recommended by a neighbour and I was happy I went with them. I needed the work done quickly due to my own schedule and they were ultimately able to attend the next working day. I neede... See more

Rated 5 out of 5 stars

Finally, a reliable, efficient tradesperson! I used Plumberoo for the first time and was very impressed with all the contact I had, Stuart came out and was really diligent in sorting out my heating p... See more


Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Air conditioning system supplier
  4. Drainage Service
  5. Gas engineer
  6. Central Heating Service

Written by the company

Plumberoo is your local team of expert plumbers, heating and drainage engineers serving South West and Central London – and yes, we are mostly Australian! Whether you’re a home owner, a landlord or a business, our reputation for great service makes Plumberoo the perfect partner for Boiler Servicing, Plumbing Emergencies, Heating Installation and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

179 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(179)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service again from Plumberoo

Excellent service again from Plumberoo. They responded immediately to my phone call and arranged an immediate appointment. Tom, the Engineer, updated us on his arrival time. He was very helpful, courteous, neat and tidy. Very trustworthy and efficient. Would recommend them.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

New boiler

Stuart did a great job installing a new boiler and replacing the central heating pipes. I would highly recommend Plumberoo.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Really quick response, friendly & helpful. Exactly what we needed. Would happily use again.

31 October 2023
Unprompted review
Rated 2 out of 5 stars

Over a poor experience

Over a poor experience. Firstly turned up late with no word on whether they were coming at all. I’d asked them to install two new taps and seal the bathroom. The plumber disappeared for over an hour to get parts charging for this whole time, despite having 3 merchants at the end of the road, then left without completing the job as they had missed the sink. I challenged the charges but only got increasing aggressive messages from them. I would not use again.

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Best plumber I have had for a long…

Best plumber I have had for a long time.

From start to finish a very efficient service, having been let down by another plumber I was pleased that Plumberoo were able to come round and fix the problem. Will use again!

27 October 2023
Unprompted review
Rated 4 out of 5 stars

Good gas engineers with a great name!

I found Plumberoo from a Google search and booked them in at relatively short notice (a few days) to do a boiler service and annual landlord certificate. The engineer did a good service and provided a comprehensive report with a timely invoice.

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

My stopcock was leaking badly and all my previous plumbers were busy for the next days. I found Plumberoo on Checkatrade, they replied rapidly with fair price and availability the next day, which I accepted. They sent me text when plumber was on his way, he arrived promptly and did an excellent job in a very short space of time. He was effective and courteous and talked me through what he had done and what might need to be done before too long. These recommendations were in writing on the invoice. Excellent service.

20 October 2023
Unprompted review
Rated 2 out of 5 stars

Personally wouldn't recommend or use again

Personally wouldn't recommend or use again. They came round to look at our immersion and spent about 30-40 minutes on the phone to suppliers to source replacement parts, the session totalled 2 hours. I understand that calls can be part of the job but we had someone else come round and they finished in 30 minutes, which included looking at the immersion and calling suppliers. Although Plumberoo kindly gave a discount, it was for about 10 minutes worth of work so didn't feel fair

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

The engineer arrived very quickly and was clearly knowledgeable. He did a thorough evaluation of our heating system, ordered parts same day and got everything running smoothly again. Very trustworthy and efficient.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Heating was not working over very cold…

Heating was not working over very cold few days! 😬 Not fun with two very small children. I contacted a few plumbers, managed to get Tom from Plumberoo. Heating had not been on for quite a long time and wasn’t quite sure what the problem was. Turned out the connection between the thermostats and receivers wasn’t working. Low battery in the actual thermostats 🙄 but whilst he was here he noticed a leak which then knocked out the power. He found the leak under heated towel rail, removed plasterboard, replaced a part which had not been fitted properly during renovation and checked all heating, radiators, everything in order throughout home and very happy with the work. Talked me through everything, polite and trustworthy. Highly recommend! Thank you Tom and Plumberoo!

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Chris and the team were amazing

Chris and the team were amazing from the moment they came to see what the problem was with our pump/boiler.. They also notice other small, but important issues with the work the last company did.. They gave me lots of confidence about what they were going to do, booked it in and turned up on time, ready to crack on.

Highly recommended.. We will be using Plumberoo for all plumbing needs going forward.. Awesome team.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

My kitchen was drain was clogged Monday…

My kitchen was drain was clogged Monday evening, and Plumberoo was able to send someone to come in the next morning at 08:00. The plumber was so polite and patient and even came back again upon our request to check on a leakage. I was impressed with their service and will be using them again.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Punctual, polite and professional. Issues resolved on their first visit. Highly recommend.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

We've used Plumberoo for our annual boiler service for a few years now and have always found their service very professional and efficient. Could not be more straightforward.

25 September 2023
Unprompted review

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