Richard came to repair my boiler. The service he provided was brilliant and answer any questions that was asked. We would definitely recommend him.
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Richard installed our new combi gas boiler and did an excellent job. He explained everything very clearly, step by step, so we know exactly how to use it. Communication with Richard was great – very... See more
Company replied
Rich and his apprentice Josh worked really hard to replace our old boiler. It was a tricky job as it was fairly inaccessible with dated electrics to the old boiler. Rich overcame all the unexpected is... See more
Company replied
Richard and Josh are a dream team. They did the job of installing a boiler and 5 radiators within 3 days and were cheerful and polite throughout. Richard explains everything in detail, including anyth... See more
Company replied
Company details
- Gas engineer
- also in
- Central Heating Service
- Gas installation service
- Gasfitter
- Plumber
- Radiator repair service
Written by the company
24 Hour Service No call out charge Boiler Repairs Boiler Installations Gas Safety Certificates Gas Leaks Boiler Servicing Power Flushing General Plumbing Emergency Plumbing Faulty Radiators Replacement Radiators Water Leaks
Contact info
1 sibthorpe gardens, ln4 2rl, lincoln, United Kingdom
- 01522 874096
- info@plumbgas365.co.uk
- plumbgas365.co.uk
4.8
Excellent
518 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Richard and Josh fitted our new boiler…
Richard and Josh fitted our new boiler and couldn’t have been better! Very speedy and helpful..thank you both very much!
16 January 2025
Unprompted review
Reply from PlumbGas365
Hi Rosanna,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Enjoy your new boiler 🙂
Regards
PlumbGas365
Richard was very prompt and very…
Richard was very prompt and very helpful, I had a burst outdoor tap pipe and he explained the problem and solutions well
13 January 2025
Unprompted review
Reply from PlumbGas365
Hi Will,
Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help. 🙂
Have a great week.
PlumbGas365
Reply from PlumbGas365
Hi Dimitrios,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help 🙂
Have a great week.
Regards
PlumbGas365
Can't speak highly enough
Can't speak highly enough
Came to quote one day and boiler installed the next. Price very competitive. Richard and Josh even made friends with my loopy dog
9 January 2025
Unprompted review
Reply from PlumbGas365
Hi Marcus,
Welcome to the Vaillant Family 🙂
Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Have a great week ahead.
Regards
PlumbGas365
Excellent service from Josh
Great service Josh fitted a new radiator to our kitchen .
Arrived promptly
Cleared everything away after .
We certainly recommend PlumbGas
9 January 2025
Unprompted review
Reply from PlumbGas365
Hi,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Have a great week.
Regards
PlumbGas365
Totally Professional Service
Great service from Richard
After having a burst pipe in our valet bay. We called and he was with us within the hour. Fantastic job done whilst being friendly and professional at all times.
Would recommend him to anyone looking for a reliable person.
10 January 2025
Unprompted review
Reply from PlumbGas365
Hi Robert,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help.
Have a great weekend.
PlumbGas
DO NOT work with Richard
DO NOT work with Richard. Total con man! Did a dodgy heating installation, which i need to get rectified by other engineer. then blackmailed me for more and more money, although I paid More than half in advance! Harassed me at my properties, Damaged my car in spite! Messing with the wrong person, Matey! Actually I'm due a refund, if you don't mind, please!
20 December 2024
Unprompted review
Reply from PlumbGas365
Lincoln BG aka Eva,
The balance for the works completed remains unpaid as of now 7/1/25.
We will be taking you to court for the monies owed.
(£2600.00)
For full understanding of the situation, please read below:
On the 16/12/24, PlumbGas365 provided a detailed invoice for the installation of a combi boiler & 8 radiators, this was part of a conversion from a conventional (cylinder, tanks etc,) system to an updated combi system, with all radiator and boiler locations discussed with the assigned project manager.
Throughout the installation we had visits from the
project manager & also the client Eva to assess our progress.
As always, we took every opportunity to inform both the project manager and the client Eva of any developments/changes.
Most notably, leaks to the existing pipework on both heating and gas pipes, this hadn’t been included in our invoiced works previously by way of diagnosis or repair/solution.
During the installation when the leaks were found we notified both project manager and Eva & we were given authorisation to remove the leaking pipes at which point we also informed Eva of the costs associated.
On the 20/12/24 we had concluded the installation & demonstrated this to the project manager.
The project manager confirmed her delight with the job and advised us whilst on site she would ensure Eva paid the balance.
Sadly to date the balance or any suitable communication advising or with an intention to conclude/address any defects or pay any of the balance to date has not been received.
(1) We welcome any report from an independent Gas Safe Registered Buisness/Individual.
(2) We would love to know which elements of your system has been installed in a dodgy way. (As a Gas Safe Business, your safety is our priority), anything not installed correctly, we have a duty to rectify this.
To date, we have not declined or refused to address any of your legitimate concerns.
Additional works are chargeable & this relates to leaks found within the system and the solution being a new gas supply or sections of pipework replaced. (This is not Blackmail).
We cannot have a safe/operational system with water and gas leaks.
The price changed once from the (initial) accepted quote of (£4900.00) to the updated balance of (£6100.00). The deposit paid was (£3500.00).
After many broken promises to make payment, promises which started the day the job was completed & extended throughout Christmas & till now, nothing other than a deposit has been paid.
Under no circumstances would we want our customers to feel harassed.
We are professional & conduct ourselves as such.
Communication is everything , we deserve to be treated better than this & your zero star review, is by no way a true reflection of your job or what we stand for as a business .
Paying over half of the total is proof we are owed funds & at no time have you stated, you’ve asked us to come back to which we have refused.
We simply do not work in this way you are suggesting and we will be taking legal action against you.
We are aware you’d rather :
(1) Block our telephone calls
(2) Not communicate with us in any way other than to defame our business via Trustpilot
(3) Not pay the balance owed.
As such we will take move this forward through legal channels.
Regards
PlumbGas365
Boiler Service
Contacted Vailliant directly for recommendations of a local plumber to service our boiler. Richard contacted me and arranged to come the following day.
Excellent job done, arrived as arranged, polite and courteous. Fantastic thank you.
19 December 2024
Unprompted review
Reply from PlumbGas365
Hi CollectPlus Customer,
Thank you for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
🙂 We are always happy to help 🙂
Have an amazing Christmas 🎄
Regards
PlumbGas365
Boiler Replacement
Amazing experience with this company. Richard and josh went above and beyond they are very friendly,puntual, polite and clean up after the job, everything was explained the whole process from start to finish, after install i was shown how to use the boiler and its settings, and always asked if I had any questions. They ensured that the water was running properly before they left they even fixed a drawer that had been broken in my kitchen for ages, so kind and helpful. I can't recommend enough after months of not having hot running water me and my kids are so happy to be able to bathe with ease and not worry about the hot water running out thank you so so so much, you have no idea how you have honestly made a difference its such a relief to be able to actual function as a household should.
13 December 2024
Unprompted review
Reply from PlumbGas365
Hi Vernetta,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
We are always happy to help.
Any questions feel free to get in touch.
Have a Wonderful Christmas & New Year
Regards
PlumbGas365
10 minute job
Richard and Josh came round to fix the heating in my flat that'd been out for a week or so, showed up at 8.30 and had it done and we're out the door by 8.39; explained what they did and how to fix it in the future - absolutely nothing to complain about with their service
10 December 2024
Unprompted review
Reply from PlumbGas365
Hi Jamie,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Have a Wonderful Christmas & Happy New Year
Regards
PlumbGas365
Copper pipe repair
Richard came to sort out a damaged pipe. He sorted it very quickly despite it being late, was very professional and polite the whole time.
Would definitely recommend him to others if you are in a pinch.
8 December 2024
Unprompted review
Reply from PlumbGas365
Hi Michael,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Have a wonderful Christmas & 2025
Regards
PlumbGas365
Richard and Josh came today to…
Richard and Josh came today to completely re-fit a new boiler for us. They were chatty, friendly and honestly couldn’t have gotten anyone better to do the job. They kept us in the loop of everything from start to finish and was just all round a great job.
2 December 2024
Unprompted review
Reply from PlumbGas365
Hi Leonie,
Welcome to the Vaillant & PlumbGas365 family.
Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always to help.
Enjoy your new boiler.
Regards
PlumbGas365
Under Floor Water Leak
Contacted Richard regarding a water leak under our kitchen floor, he immediately called me back and arranged to come out the following day. He and Josh were both very polite and courteous and were able to locate and fix the leak in a day. I was kept informed of the progress they were making and they respected my property and cleaned up afterwards.
Will certainly use them again if the need arises. Highly recommend!
19 November 2024
Unprompted review
Reply from PlumbGas365
Hi Rosamond,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help. 🙂
Your leak was really a bad one 🤦🏾♂️
🥂🥂 Kitchen Shopping Time 🥂🥂🙂
Enjoy 🙂
Regards
PlumbGas365
Extremely rapid response time
Extremely rapid response time. Richard and Josh did an excellent job. Thank you! 😊
18 November 2024
Unprompted review
Reply from PlumbGas365
Hi Paula.
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help. Have a great day. 🙂
Regards
Richard
PlumbGas365
Boiler service
Arranged for a service of Valliant Boiler. Arrived in specified time slot and carried out service. In addition provided good advice on possible issues for the future, but without pressurising to having things done that might not be essential. Will definatley use again.
12 November 2024
Unprompted review
Reply from PlumbGas365
Hi Graham,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help.
Have a great week. 🙂 See you next year. 🙏🏽
Regards
PlumbGas365
Very satisfied with the work carried out
Richard and Josh installed seven new radiators and updated my heating and hot water systems. They encountered a couple of problems along the way but these were solved. I would definitely contact them again for any future work.
7 November 2024
Unprompted review
Reply from PlumbGas365
Hi Jane,
Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help. 🙂
Have a great week ahead & enjoy your new radiators & Hive. 🙂
Regards
PlumbGas365
Called and had reply in under an hour
Called and had reply in under an hour. Able to do the work the same day. Both Richard and Josh Very efficient, polite and work completed in a timely manner. Would recommend then and definitely use again.
8 November 2024
Unprompted review
Reply from PlumbGas365
Hi, Thanks for fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help.
Have a great weekend 🙂
PlumbGas365
Saturday night call out
We needed help on a Saturday night when we had problems with our boiler and immersion. Richard came out within a couple of hours. He was incredibly helpful and gave us lots of advice. So grateful to him for taking the time to help us late on a Saturday. Highly recommend.
2 November 2024
Unprompted review
Reply from PlumbGas365
Hi Michelle,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help.
Have a fantastic week. 🙂
Regards
PlumbGas365
Exceeded expectations
Exceeded expectations - Rich and Josh came same day to fit a washing machine, had a connection issue and they came to a solution speedily - excellent service and very helpful
23 October 2024
Unprompted review
Reply from PlumbGas365
Hi Mel,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review. We are always happy to help.
Regards
PlumbGas365
Excellent and trustworthy
Excellent, top quality service, reliable and efficient, I recommend very highly.
22 October 2024
Unprompted review
Reply from PlumbGas365
Hi Phi,
Thanks for a fantastic ⭐️⭐️⭐️⭐️⭐️ review.
We are always happy to help. 🙂
Have a wonderful day.
Regards
PlumbGas365
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