Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very happy that the items I ordered arrived the next working day as advertised (although the tracking app was of no use). These shower pumps have been fitted and when tested have been very effecti... See more
Company replied
Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.
Company replied
First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.
Company replied
Company details
- #36 of 53 best companies in Plumbers' merchant
- #61 of 116 best companies in Bathroom Supply Shop
- #67 of 93 best companies in Hardware Shop
- #18 of 34 best companies in Radiator shop
Written by the company
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Contact info
71-75 SHELTON STREET, WC2H 9JQ, London, United Kingdom
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4.6
Excellent
180 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from PlumbHQ
Hi Kellie,
Thanks so much for the lovely review. We’re really glad you had a great experience and that your delivery was nice and quick.
Always here if you need anything else!
Cheers,
The PlumbHQ Team
Easy to place order
Easy to place order. Prompt delivery, even a day early. No damage and exactly what I ordered. Defiantly use them again ten out of ten
16 April 2025
Reply from PlumbHQ
Hi Christopher,
Thanks you so much for the brilliant review. Great to hear everything arrived early, in perfect nick, and exactly as expected - that’s the kind of experience we love to deliver.
We’ll be ready whenever you need us again.
All the best,
The PlumbHQ Team
Reply from PlumbHQ
Hi Paul,
Really appreciate the kind words. We’re happy to hear everything was smooth from start to finish - just how it should be.
If you ever need anything else, we’ll be here.
Cheers,
The PlumbHQ Team
difficult to communicate as usual with…
difficult to communicate as usual with companies nowadays , we was sent a fedex tracking number as they say it had been tried for delivery 3x , no missed delivery cards left and the tracking number supplied by them did not work, we requested a refund which will take 6 weeks apparently after they have fedex return it to them , maybe they delivering the money on foot ?
31 March 2025
Reply from PlumbHQ
Hi Ratree,
Thanks for your feedback, and we’re genuinely sorry for the frustration caused by the delivery process.
We completely understand how disappointing it is when the handover of goods from the courier doesn’t go to plan. Unfortunately, once a parcel is in the hands of the courier, we have limited control over how it’s handled.
For clarity, your order was placed at 06:00 and dispatched by 13:00 the same day, on a next-day delivery service, exactly as advertised. Tracking details were provided as soon as they became available. While the delivery experience wasn’t ideal, the dispatch and turnaround on our side were in line with our service commitment.
The parcel was returned to us today, and your refund has already been processed. We’re only able to issue refunds once goods have been physically returned to us.
We always aim to do right by our customers, and if you feel the matter has now been resolved fairly, we’d really appreciate it if you’d consider updating your review to reflect that.
Thanks again,
The PlumbHQ Team
Reply from PlumbHQ
Hi John,
Thanks very much for your review! We’re really glad to hear you were happy with the price and delivery speed. If there’s anything else you need, you know where to find us.
All the best,
The PlumbHQ Team
Reply from PlumbHQ
Hi Robert,
That’s the kind of speed we work hard to deliver! Glad we could beat the stopwatch!
Thanks for the great review, and don’t hesitate to shout if you need anything else.
Cheers,
The PlumbHQ Team
Reply from PlumbHQ
Hi Sandra,
Thanks for the kind words! We’re really pleased to hear the returns process was smooth for you - we work hard to try and deliver the best customer service possible.
If you ever need anything else, we’re here to help.
Best regards,
The PlumbHQ Team
Reply from PlumbHQ
Hi Andrew,
Quick and easy - just how we like it!
Thanks for the kind words, and we’re here if you need anything else sorted.
Cheers,
The PlumbHQ Team
Prompt delivery and correspondence
17 March 2025
Reply from PlumbHQ
Hi Sean,
Thanks for your review! We’re glad to hear everything arrived promptly and that communication was on point - that’s exactly what we aim for.
If you ever need anything else, we’re just a message away.
Best regards,
The PlumbHQ Team
Reply from PlumbHQ
Hi Penny,
Delighted to hear you’re happy with the service - makes all the graft worthwhile.
Don't hesitate to give us a shout if you need anything else sorted.
Cheers,
The PlumbHQ Team
Reply from PlumbHQ
Hi Richard,
Quick service and solid value - that’s exactly what we aim for. Glad we hit the mark!
Please give us a shout if there’s anything else we can help with.
Cheers,
The PlumbHQ Team
Fast delivery at a good price
Fast delivery at a good price.
Ordered a sp2b booster pump
Will use again.
24 February 2025
Reply from PlumbHQ
Hi Graham,
Fast delivery and a solid price - we like to keep things flowing smoothly (booster pump pun fully intended).
We appreciate the kind words, and we’d love to help again whenever you need us.
Cheers,
The PlumbHQ Team
Reply from PlumbHQ
Hi Andrew,
Next day delivery with no fuss is just how we like it. Glad everything was spot on!
Please give us a shout if you need anything else.
Cheers,
The PlumbHQ Team
Stair rods. Great item.
Great item. I bought stair rods for dust sheets. Plumb HQ were the most competitive on price including delivery. The delivery time was super quick, next day. Thanks 👍
17 February 2025
Reply from PlumbHQ
Hi Sarah,
Thanks for the lovely review! Great to hear the stair rods did the trick and even better that our price and delivery speed hit the mark.
We really appreciate you choosing us, and we’re here anytime you need a hand with the next job.
Cheers,
The PlumbHQ Team
Great no problems
31 January 2025
A very speedy repair
A very speedy repair. Very polite and professional and did a brilliant job.
5 February 2025
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