Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm very happy that the items I ordered arrived the next working day as advertised (although the tracking app was of no use). These shower pumps have been fitted and when tested have been very effecti... See more
Company replied
Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.
Company replied
First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.
Company replied
Company details
- #36 of 53 best companies in Plumbers' merchant
- #63 of 116 best companies in Bathroom Supply Shop
- #68 of 93 best companies in Hardware Shop
- #18 of 34 best companies in Radiator shop
Written by the company
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Contact info
71-75 SHELTON STREET, WC2H 9JQ, London, United Kingdom
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4.6
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful when the delivery went…
Very helpful when the delivery went astray. All sorted by the following day.
7 September 2022
Reply from PlumbHQ
Hi Christine - thank you for your great review. We really appreciate it! Good luck with your bathroom and we hope to see you again soon! Thank you!
Reply from PlumbHQ
Hi Mike - thank you for your great review. Please let us know if we can help you again in the future! Thanks again
Unfortunately I do not know where to…
Unfortunately I do not know where to start with this company it is my first time that I have ever used or purchased anything from this company.
Prior to placing my order this company promises people to deliver the next day so I chose the next day delivery and because of the next day delivery I placed an order as I was happy with it this was Friday so the next delivery date would be Monday 8 August 2022.
Due to PumbHQ choice of Currier my delivery never happened as promised due to this I lost £300 from taking a day off work I had to cancel the plumbers which I had booked in for August 9 this occurred in more money being lost as I had to pay a cancellation fee on top of this I cannot get the plumbers back as unfortunately they’re busy and it’ll take another 10 days before I’m able to book them. I emailed PlumbHQ And explains everything .
Today August 9 I woke up at 6 pm I tracked the parcel it was still in the same place as it had been since Sunday at 7 am I tracked the parcel again unfortunately no updates I then rushed to catch my train So I can go to work and not lose another £300 unfortunately I have no idea if this was ever going to be delivered.
Around 10 am I got a reply back it says I am sorry for any inconvenience this may have caused and that’s my Parcel was out for delivery today of course I was not home I was at work I could’ve not possibly take another day off work as I work in a hospital I could’ve not possibly lost another £300 I did not even know this was out for delivery today as I have not been made aware or nothing I literally did not know nothing so how did these people expect me to turn my life around just because they decide to choose a currier That has 1 1/2 star rating 85% of the reviews of the Corrie being used what else would you expect to happen the email said that it was their fault and not ours they tried to find a solution for me and the solution were the normal things that I am entitled to as a customer such as we can give you a refund back of course you can give me a refund back I am entitled to a refund back should I choose to do so we can reschedule for the parcel to be delivered tomorrow of course you will reschedule for the parcel to be delivered tomorrow that is your responsibility to do so I have paid for products of course you’re gonna do that I did ask who is going to cover all the costs that have occurred of course no one will do that all I got was the bottom line is take it or leave it we cannot do anything else about it they blame the company and obviously not take responsibility for their failures I have not chosen FedEx to deliver my parcel PllumHQ decided to use them knowing that they only have 1 1/2 star rating of course things will go wrong will always go wrong why should I suffer for your choices that you make an apology from you guys means nothing you guys apologise because you are at work you’ll have to apologise but that apology is not a sincere apology means nothing that apology will not get my delivery that apology will not get my plumbers back that apology was not compensate for nothing so I have no idea how you guys have 4 1/2 star rating here but this is shambles the service I got it wasn’t Sultan disgusting no solution that works for the customer whatsoever all you have to do is arrange the delivery at my toes and address at my toes and time and maybe make up for it but not just to tell me to put up with it this is disgusting shambles I have no one outside I will never ever ever do business you guys should not exist
9 August 2022
Unprompted review
Reply from PlumbHQ
Hi Besim, thank you for taking the time to leave us your feedback. Unfortunately, as we explained to you over the phone, this type of delay is incredibly rare and was a result of issues at the Fedex depot. As soon as we were aware of the delay we worked with you over multiple conversations to find the best solution for you, including resending the item, delivering to a neighbour, and offering collection. Unfortunately you were not willing to accept any resolution, and so we refunded you immediately.
Reply from PlumbHQ
Thanks Eamon! Please don't hesitate to get in contact when you need some help.
Very happy with the service and…
Very happy with the service and delivery of the pump and its works well with our new shower
Many thanks
Mark Radford
21 June 2022
Reply from PlumbHQ
Great news Mark. Please let us know if we can help you with anything else.
Reply from PlumbHQ
Thanks Ian. Really glad you had a great experience.
Really helpful staff.
7 April 2022
Reply from PlumbHQ
Hi Richard. It was our pleasure to help you find a solution for your problem. Please let us know how you get on!
Great service
Great, helpful customer service. Quick delivery and easy to use website. Makes my DIY jobs simpler!
18 March 2022
Reply from PlumbHQ
Thank you so much for your awesome review! We're so glad we can be here to support you. Let us know about your next project!
Best costumer service 10 out of 10
11 March 2022
Unprompted review
Reply from PlumbHQ
Thank you so much for your awesome review! We really appreciate you sharing your experience.
Verry good works great
10 March 2022
Reply from PlumbHQ
Thank you so much for your great review, Darren. We really appreciate you taking the time to share your experience.
Reply from PlumbHQ
Thank you so much for taking the time to leave an excellent review. We really appreciated the opportunity to support you. Please let us know if we can do anything for you in the future!
Great experience
13 February 2022
Reply from PlumbHQ
Thanks for your great review Leszek. We're so glad we hit the mark for you. We hope to see you again soon!
Reply from PlumbHQ
Thank you so much for your kind words, Mark. We really appreciate you taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.