Plumbing Hot Ltd Reviews 

61
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, reliability, and efficiency in their work. Many people appreciate the staff's friendly and knowledgeable approach, making interactions pleasant and ensuring jobs are completed to a high standard. Reviewers frequently commend the company for their excellent communication and punctuality, noting that engineers arrive on time and keep customers informed. Furthermore, people consistently mention the tidiness of the work, with staff ensuring areas are left clean and without mess after completing tasks.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Chris and team. Called with a problem, he and his assistant were with me within a couple of hours. Got the job done with minimum fuss, left everything clean and tidy. Every job... See more

Rated 5 out of 5 stars

What impressed me most about this company was their communication and punctuality.Many times in the past we have had tradesmen who haven’t let us know if they were running late or even just not turnin... See more

Rated 5 out of 5 stars

We were so fortunate to have chosen Plumbing Hot. When we explained we were pensioners likely to face the New Year without heating or hot water an engineer was sent, a diagnosis made and a new boiler... See more

Rated 5 out of 5 stars

Plumbing Hot Ltd have been amazing since they fitted my new boiler and radiators last year. Booked in for my annual service in January and Steve arrived on time, was friendly and helpful and also expl... See more


Company details

  1. Plumber

Written by the company

We are one of the leading plumbing and heating experts in South Wales and the surrounding areas. Our company was founded in 2017 with the sole purpose of providing quality plumbing and heating services for customers in our community. We take pride in the fact that we have earned industry recognition in less than a decade of operation. In 2023, we took home the Installer Of The Year award. Our award-winning reputation speaks to the quality of our services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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4.8

All reviews

(61)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Plumbing Hot Ltd have been amazing…

Plumbing Hot Ltd have been amazing since they fitted my new boiler and radiators last year. Booked in for my annual service in January and Steve arrived on time, was friendly and helpful and also explained everything he had done. Just amazing service overall.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Plumbing Hot Ltd

Great service from Plumbing Hot Ltd. Replaced our broken shower quickly and on time. Great service and communication from the company and a shout out to Steve the engineer who was excellent. Will use again.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Steve from Plumbing Hot Ltd arrived on…

Steve from Plumbing Hot Ltd arrived on time and gave our boiler a complete check over and approval. He also picked up a slight problem with the positioning of certain of the boiler components during its initial installation which I am very grateful for. I have contacted the people who initially installed our boiler and they have assured me that they will send out one of their engineers to rectify the installation problem. I found Steve to be very knowledgeable and friendly and very dedicated and completed the inspection very quickly and thoroughly and we will definitely use this company again for all our boiler inspections and problems. It’s very reassuring to find a company you feel you can really trust for quick and professional service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

We were so fortunate to have chosen…

We were so fortunate to have chosen Plumbing Hot. When we explained we were pensioners likely to face the New Year without heating or hot water an engineer was sent, a diagnosis made and a new boiler fitted and operational on New Years Day! It wasn't just a job, we felt the company cared. Thank you Chris.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Completely satisfied

Always polite. Overall do a great job.
Came to do an annual service. Completed quickly and efficiently.

Previously fitted the boiler, came back a month or so quickly same evening before finishing for their day when had problems, caused by manufacturers fault. Totally satisfied with their services.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Radiator Fix

What impressed me most about this company was their communication and punctuality.Many times in the past we have had tradesmen who haven’t let us know if they were running late or even just not turning up at all! Chris messaged us to confirm our appointment and on the day gave us the time he would be arriving and he was there exactly when he said he would be. He listened to our issue and fixed it promptly without leaving any mess. We would definitely use this company again.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, reliable company that I would highly recommend, both as an integral contractor and heating services company. Excellent customer service experience! They deliver results and have an innovative approach to providing value and effective energy saving solutions.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

First Class Plumbing

Great service. Issues with toilet. Arrived within an hour. Fixed problem. Very nice guy, helpful and polite. Can’t ask for more! Highly recommend!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

I have used plumbing Hot Ltd on a…

I have used plumbing Hot Ltd on a couple of occasions, highly recommend , they are very professional in what they do, my boiler failed and not having any heating was the last thing I needed in this cold weather , I called the team and within a couple of hours one of the boys turned up to have a look to see what the problem was, this was a courtesy call on the way to another job to see if it was a quick fix, within 20mins I was told the circuit board had failed, they procured the board and the following afternoon the work was done and the heating system was restored, throughout the work the team kept my updated on the times and cost, the experiences I have had with the boys has been great .
5* service,thanks Steve/Chris
Thanks

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great all round, reliable plumbing services

Quick appointment, good communication via email and text, punctuality and a professional and thorough boiler and gas fire service.

11 November 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Hi Rachana, Thank you for your review. I'm glad you can see the value in our company.

Rated 5 out of 5 stars

Very reliable team

Very reliable and friendly team, always delivering excellent service.

I’ve been a customer for several years, and they consistently go the extra mile whenever urgent situations arise.

Their dedication and professionalism make them stand out — I highly recommend them.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. No complaints at all. Will be using Plumbing Hot again.

10 November 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review, we're really happy that you have no complaints with our service and look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent company

Excellent company, very reliable, friendly and i would highly recommend them

26 October 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thanks for a great review Helen, we're glad you'd recommend us to your friends and family. Look forward to seeing you for your next boiler service.

Rated 5 out of 5 stars

Turned up exactly when they said

Turned up exactly when they said, messaging me before hand to keep me up to date about arrival time.
Very polite and no mess.

26 September 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review. We believe having a good level of communication is key between reputable companies and their customers. We look forward to serving you again the future.

Rated 5 out of 5 stars

Great communication and timely for our…

Great communication and timely for our boiler and gas fire services

16 September 2025
Unprompted review
Plumbing Hot Ltd logo

Reply from Plumbing Hot Ltd

Thank you for your review Emily. We believe having a good level of communication is key between reputable companies and their customers. We look forward to seeing you for your services next year.

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